In 20xx, under the correct leadership of the Party Committee and President's Office of the superior bank and sub-branch, the business department took rallying people's hearts as the driving force, innovative services as the starting point, bold management, seeking truth and being pragmatic. Successfully completed the tasks assigned by the sub-branch, with a time of RMB million for corporate deposits, a net increase of RMB million compared with the beginning of the year, an average daily deposit of RMB million, and a net increase of RMB million for savings deposits. The work of the past year is summarized as follows:
First, unite people and build a high-quality team.
Thought is the guide to action. If people are distracted, nothing can be done. A group of people in the sales director's office have a deep understanding of this, so we will put cohesion in a prominent position.
1, take the lead in setting an example, be upright and correct yourself. A group of people in the director's office set an example, strengthen their study, and be typical advocates, organizers and practitioners of learning. Be a teacher by example, be honest, diligent and cultivate one's morality, and influence every employee with his own quality. Always adhere to the principle of fairness and justice in the work, do not engage in personal relationships, do not pull gangs, and achieve a bowl of water. Encourage employees to give more opinions and adopt them as long as they are reasonable. Fully mobilize the enthusiasm of employees to participate. On the sensitive issue of performance distribution, we should be open and enhance transparency. Ensure that every employee sees peace of mind and feels comfortable.
2. Give full play to party member's exemplary leading role. There are 29 employees in the sales department, including party member 13. Party member's role among the masses is particularly important in the sales department. The Party branch of the Division analyzes the objectives and tasks assigned by the branch, and unifies the understanding to ensure that every party member is one.
Support the army benchmark and give full play to the role of grassroots party branches as fighting bastions. Under the exemplary role of party member, actively cultivate reserve forces and attract outstanding employees to move closer to the organization.
Second, excellent service and successful strategy.
Service innovation is the eternal theme of bank work. Only by strengthening services can we win the market and create benefits. A group of people in the office of the director of the business department responded to the call of the municipal branch and Rugao municipal government and actively participated in the activity of creating a "civilized and honest" window, which made the service level of the business department reach a new level. The advanced practice of our department has been reported by Nantong ICBC Net News and Rugao Daily. Reprinted by the provincial network news.
1. Seize the opportunity of creating a "civilized window", the office of the director of employee professional ethics education regularly organizes employees to learn the rules and regulations such as China Industrial and Commercial Bank's Basic Literacy and Service Code, and China Industrial and Commercial Bank's Standardized Service Standard, constantly standardizing employees' service words and deeds, urging employees to strictly abide by the "eight requirements and nine hundred percent", truly treating customers as parents and advocating "intentions". Zhangyan, an employee, can use "three tones, two stops and one smile" in counter service, and has been commended for many times in the unannounced visit of the city branch.
2. Do a good job in the assessment and incentive mechanism. First, establish a reward and punishment file for employees' high-quality and civilized service, and incorporate employee service performance into the annual evaluation and selection, thus enhancing employees' sense of hardship and improving their sense of service; The second is to establish an assessment mechanism linking service quality with business volume, and create a fair competition mechanism of "more work and more pay, less work and less pay", which has formed a good situation for employees of the whole bank to "strive for merit" and "grab merit". The third is to establish an audit mechanism for outlets, account managers and customers. The person in charge of the network evaluation management is responsible.
Custodians, tellers, customers and account managers assess the counter receiving personnel, and select an advanced service from accountants, cashiers and warehouse keepers, and reward them every quarter. The fourth is to set up a reward fund for high-quality and civilized services to commend the advanced and spur the backward.
3. Do a good job in the service of relevant departments. The sales department is not only an independent service department, but also the hub of branches and outlets. First, actively cooperate with the account manager to make various loans and withdraw funds. In August this year, I actively cooperated with the account manager to handle the factoring business of XX million, and achieved economic benefits of XX million. The second is to serve the grassroots outlets well. Efforts should be made to extract the service level of senior staff and warehouse personnel, and timely transfer cash and deliver relevant documents of branches.
Third, seek truth from facts and be brave in expanding the market.
"Development is the last word". Without the development of the market, everything will be impossible. At the beginning of the year, in the spirit of market-oriented, service-oriented and customer-centered, the director's office established the working idea of asking for deposits from the market and digging deposits from other banks in combination with the specific situation of the business department. Lock on to the target and don't stop until you reach it.
1, comprehensively straighten out the situation of account-opening units in the business department, establish large accounts and visit them regularly. The competition of modern banks is the competition of products and services. The business department provides personalized services according to different customers, and continues to provide on-site services to large customers such as people's hospitals, salt companies and Chinese medicine hospitals, and recommends fast online banking settlement methods to units with frequent settlement. At present, an online bank account has been opened.
2, fight for service, love is better than Nantian Investment Management Company is a customer I won over in August. As a banker, you should have a sense of professional sensitivity. When the director's office learned that xx businessman xxx and other 14 bosses had raised funds to prepare the property rights of Nantian Group, it immediately made inquiries from various parties, got in touch with Liu and others, and introduced our services and settlement advantages to them.
Sincerely win the trust of Nan Tianren. On August 8th, I decided to open an account in our department and put in a registered capital of XX million.
3. Qi Xin works together to tap the sources of deposits. Zhou has strong activity ability and is good at marketing, which effectively enriches the power of public deposits. At the same time, employees are encouraged to make suggestions. And formulated incentives, which effectively stimulated the enthusiasm of employees to pull deposits. Employee Shen Jianhua took advantage of his lover's relationship in the army and took the initiative to collect 1.5 million yuan.
4. Actively cooperate with the account manager to do a good job in service. In August this year, Jiangsu Hongxing Silk Spinning Group was restructured due to poor management, which involved our bank's loan transfer and other related issues. Our department actively cooperates and is responsible for helping to solve relevant procedures. Only in this way can our assets be protected. The newly registered Jiangsu Dida Blue Silk Co., Ltd. invested a registered capital of 2,654,380+580,000 yuan for the first time.