2. Seeing off customers, the bank lobby manager needs to be very enthusiastic and civilized to see off customers entering and leaving the bank outlets. When customers enter the door, the lobby manager should take the initiative to greet them, ask them what kind of service needs they have, and provide them with very professional service guidance.
3. Business consultation, enthusiasm and sincerity, patiently answering their questions in detail for every customer, and bringing more professional business consultation to every customer.
4. Differentiated services. Bank lobby managers should also have the ability to identify high-end customers and low-end customers, provide VIP-like services for outstanding customers and provide the most basic banking services for ordinary bank customers.
5, product introduction, according to the needs of each customer, actively promote to customers, or introduce financial products in the bank, as well as some trading methods, to bring better investment and financial advice to each customer.
6. Collecting information, the bank lobby manager should also fully tap the support of key customers and record the service information of each key customer.
China's top five banks refer to the five state-owned banks, which traditionally include China Industrial and Commercial Bank, China Agricultural Bank, China Bank, China Construction Bank and Bank of Communications. By the end of 20 16, China Postal Savings Bank was the sixth largest bank in China in terms of assets.