Express delivery industry packaging standards

1. Purpose

To standardize the operations of various departments, unify operating standards and specifications, improve the company's business quality, and combine the company's actual conditions , specially stipulates the basic requirements for the operation and improvement of each link, and formulates this system.

2. Scope of application

This system applies to all employees of the operations department and all management departments of the company

3. Operating specifications

3.1 Warehousing operation specifications

3.1.1 Operation of goods entering and exiting the company's main warehouse

3.1.1.1 After receiving the goods notification, check whether the documents and goods are complete. If there are any discrepancies, notify the customer service department and contact the upstream in a timely manner Customer solution.

3.1.1.2 Scan the barcode of goods into the warehouse, establish an inventory ledger, and update financial inventory.

3.1.1.3 After the order has been reviewed and verified with the customer service department, it will be stacked according to the delivery area.

3.1.1.4 Place the express delivery details sheet above the area.

3.1.1.5 Pack into boxes, load on the truck and leave the warehouse.

3.1.1.6 All confirmed goods must be shipped out of the warehouse on the same day and sent to the delivery sub-site corresponding to the destination in the express delivery details.

3.1.2 Packaging and handling operations

3.1.2.1 If the incoming goods are single goods, they will be divided into single orders and repackaged into centralized boxes according to the region.

3.1.2.2 If the incoming goods are in bulk, they will be sorted, tallied, checked and packaged into single pieces according to the express delivery details, and then divided into separate orders and packaged into centralized boxes according to the region.

3.1.2.3 For secondary packaging into centralized boxes, the order and quantity of stacked goods must be carefully checked, the boxes must be weighed and sealed correctly, and the weight must be recorded on the delivery note.

3.1.2.4 According to the specific conditions of the goods, choose fiber bags, cartons, wooden frames and other packaging. See Table 1 and Table 2 for specific packaging principles.

Table 1

Packaging Category Specific Requirements

Use carton packaging 1. The internal goods should be substantial and should not be "small in size but big in box".

2. Purely heavy goods, such as molds, large machinery, household appliances, furniture and home furnishings; goods with irregular shapes and sharp edges cannot be packaged in paper

Use fiber bag (film) packaging 1. The goods inside are not easy to puncture the fiber bag.

2. It cannot be used for centralized packaging of small and scattered goods. It is recommended to add boxes and then add fiber bags for packaging.

Use wooden frame packaging 1. The thickness of wooden strips is generally 1cm~1.5cm, width 10cm~12cm (that is, the wooden strips purchased by the company shall prevail).

2. When making wooden packaging, in order to make the wooden frame stronger, the joints are generally constructed using three iron nails in the shape of a "pin".

3. In order to prevent others from being injured when touching the wooden frame, when packing wood, no part of the iron nail except the nail cap should be exposed, and the extended part must be hammered into the wood with a hammer. strip.

4. When building a wooden frame with a single piece weighing more than 150kg, a support is required.

Table 2

Product name Basic packaging requirements

Ceramics, glass, sanitary ware, picture tubes Buffering material + wooden frame/wooden box

Glass lamps and lanterns should be filled with cushioning materials and cartons (with fragile labels attached)

The surface of showcases, doors and windows must be covered with packaging, and you can choose sack sheets, fiber woven sheets, packaging films, plastic films, ropes, etc. Packaging materials, the outer packaging needs to be made of wooden frames

Ceiling, marble paper sealed packaging

Detachable furniture cushioning material + paper

Non-detachable furniture (such as Sofa, etc.) Cushioning material + carton or fiber bag

Classic art furniture Cushioning material + wooden frame/wooden box

"LCD TV", "LCD monitor" If it is not in the original factory packaging, the outer Packaging requires wooden frames

Irregular soft goods, textile goods, long strips of goods, fiber bags (paper/film)

Irregular mechanical goods wooden frames

Precision instruments must be packed in fully enclosed wooden boxes

Cartons packaged by air must be packed with "hing" or "艹" packing tape

Multiple small items need Packaged into one piece, they must not be directly tied together with tape or packing tape, but must be packed into a complete piece using fiber bags or cartons

For goods with a single piece ≤0.015 m3, add a small fiber bag or 6 No. cartons are packed into one piece for shipping.

Single piece 50kg or carton bottom area ≥ 0.5m2, plus strapping or fiber bag

Single piece ≥80kg or carton bottom area ≥1m2 paper packaging wooden frame

Single piece ≤0.5m3 is packed with damaged goods, add fiber bags or wrap them with packaging film

Special instructions: 1. It is prohibited to accept and transport bare packaged goods (tires, trailers, the packaging material itself is Except for those);

3.1.2.5 Loading standards: The principle of ordering goods first inside first and outside outside must be followed, and goods should be transported just like moving your own TV;

3.1.2.6 Unloading standards: The principles of loading first and then lowering, first outside and then inside, and ordering goods to order must be followed.

3.1.2.7 Standards for stacking goods: The principles of label facing outward, large items not pressing down on small items, heavy items not pressing down on light items, wood not pressing down on paper, stacking neatly and steadily, and not being inverted.

3.1.2.8 During the process of moving goods, you should handle them with care. You are not allowed to step on the goods, drop the goods, throw the boards, sit on the goods, throw the goods, and lift the straps of the goods; throwing and other actions are strictly prohibited. When loading, unloading or moving goods, you must not trample violently, sit or lie on the goods, etc. that may damage the goods.

Note: During the transportation of goods, if the height from the landing point exceeds 30CM (approximately two fists), or the length from the landing point exceeds 60CM (approximately one step away) when leaving hands or tools, it is deemed to be thrown. goods.

3.1.2.9 Overweight and oversized cargo should be packed in the innermost compartment of the carriage.

3.1.2.10 Loading sequence

The loading sequence must be in the order of deviation line - cross-regional dedicated line - intra-regional dedicated line - truck cargo - valuables.

3.1.3 Operation of special goods

3.1.3.1 If the goods are plate-shaped (such as various doors, windows, signboards, etc.) and can be placed firmly, they need to be firmly placed against pillars or Place them on walls and inside the carriage to reduce unnecessary damage to goods;

3.1.3.2 For some heavy goods, large-volume goods, glass, stone slabs, iron plates, etc. that are not suitable to be transported by motorized forklifts, multiple people are required to work together. When handling, there must be a dedicated person to direct, keep a certain distance, and move in a consistent manner;

3.1.3.3 When handling fragile items such as glass doors, windows, and stone slabs, as well as heavy exposed machinery, hardware products, and other items that are easy to scratch your hands, you must Wear gloves and be careful to prevent scratches. When pulling the car, the speed should not be too fast;

3.1.3.4 Try not to place fragile and fragile goods on the lower level of the carriage or close to the carriage. Avoid being placed next to hard goods and goods with irregular outer packaging to prevent collision and damage; no single piece of goods exceeding 100KG should be placed above fragile goods;

3.1.3.5 If found Damaged or wet goods should be repaired or repackaged in time, and exceptions should be noted on the list to report errors. The fees incurred will be charged to the previous link according to the relevant charging standards;

3.1.3.6 When operating a forklift, Attention should be paid to cargo size or structure.

3.1.4 Inventory return operations

3.1.4.1 Regularly conduct inventory of the company's main warehouse and distribution warehouses at each sub-site; conduct cycle inventory (daily) and regular inventory ( 8th of every month), temporary inventory (according to actual situation).

3.1.4.2 Analyze the reasons for inventory discrepancies, manage clearance and returns, and set up a dedicated person in the warehouse to be responsible for clearance and returns (the warehouse keeper or site supervisor is responsible for the distribution of each sub-site).

3.1.4.3 The distribution warehouses of each sub-station will update the inventory data in real time based on the delivery feedback information (delivery, re-delivery, rejection) of the delivery personnel.

3.1.4.4 The customer service department will issue a return notice to each branch based on the rejection information. Each branch will send the goods to the branch site for distribution and warehouse on the next day after issuing the return notice, and return it to the company's main warehouse.

3.1.4.5 The company's main warehouse summarizes the rejected returns from each sub-site distribution warehouse, prepares a return inventory report and submits it to the customer service department.

3.1.4.6 The company's main warehouse returns goods twice a week; all goods rejected in the current month will be returned to the upstream customers before the end of the next month.

3.2 Delivery Operation Specifications

3.2.1 Based on the volume flow, the supervisor of each site shall reasonably divide the delivery area and allocate appropriate personnel for delivery.

3.2.2 After each branch station receives the goods and scans them into the warehouse according to the order, they will be shipped out of the warehouse before 9:00 every day and distributed to the corresponding regional delivery personnel.

3.2.3 The delivery person fills out the "Chengyao Express Delivery Registration Form" and receives the order and goods.

3.2.4 Contact the customer before delivery. If the phone number is empty, the phone is shut down, the machine is stopped, the address is unknown, the customer is out, etc., the order will be returned to the warehouse and restocked, and the information will be fed back to the customer service department for processing.

3.2.5 During delivery, if the end customer is dissatisfied with the upstream customer’s product quality, after-sales service, or the upstream customer’s promise does not match the order delivery, etc., etc., etc., the customer will contact the customer service department on site, and the customer service department will Contact the upstream customer for communication and processing.

3.2.6 After delivery, the rejected goods must be signed by the end customer for confirmation, and the rejected goods will be returned to the warehouse and restocked on the same day. The goods must be returned to the warehouse on the same day after being approved by the delivery person, the site warehouse manager (or the site warehouse manager) Supervisor) Both parties sign and confirm;

3.2.7 Deliver the correct delivery order, follow the principle of "no money, no goods", and require the end customer to pay the full amount to pick up the goods.

3.2.8 Delivery time requirements for each sub-site: urban areas, delivery within 24 hours; suburban areas: delivery within 48 hours; remote areas: delivery within 72 hours.

3.2.9 If the site receives an order that is not in the delivery area of ??the site, such as the wrong area, the end customer changes the delivery destination, etc., it will be fed back to the customer service; after the customer service transfer order review, the goods will be sent to the delivery destination. corresponding site.

3.3 Customer Service Information Feedback Processing Operation Specifications

3.3.1 Receive the upstream customer’s order information, check the actual shipment quantity, import it into the Chengyao Logistics Operating System, and enter the relevant express delivery details information.

3.3.2 During the automatic warehousing by the system, if the destination warehouse is not clear, the warehousing will be completed manually according to the delivery address.

3.3.3 After the warehouse distribution is completed, check the order with the company's main warehouse according to the address and quantity, and issue a shipping notice after confirming that it is correct.

3.3.4 After the order is shipped out of the warehouse, the customer service department will track the order delivery status throughout the entire process, and urge the delivery personnel to deliver and feedback information in a timely manner.

3.3.5 For re-placed or rejected orders, promptly issue return notices to each branch site, and conduct phone calls to end customers for re-placed or rejected orders to confirm that the information is accurate.

3.3.6 For situations where the company needs to compensate for lost goods, shortage of goods, damaged goods, failure to operate according to the upstream customer's regulations, etc., the customer service department will contact the upstream customer to communicate and negotiate a compensation plan.

3.3.7 Classify and summarize the delivery information fed back by the sub-sites every day, and feed back the amount of payment to the Finance Department.

3.3.8 After the customer service department handles inquiries and complaints from upstream customers and end customers, it will report relevant issues that cannot be handled to superiors in a timely manner, and will respond to customers seriously and responsibly with the results of the handling.

3.4 Operating specifications for payment withdrawal

3.4.1 After delivery, the delivery person shall count the payment paid by the end customer, confirm the payment amount and identify the authenticity.

3.4.2 The delivery person should fill in the "Site Cash Handover Form" for the payment collected on the day and submit it to the site supervisor. The site supervisor will remit it to the company account before 12:00 the next day and summarize the "Daily Statement of Payment" 》Submit to the Finance Department.

3.4.3 The company's finance department checks the feedback information in the Chengyao logistics system, and after confirmation by the customer service department, checks the daily payment amount of each sub-site. If any abnormality is found, it notifies the operations department and reports to superiors.

3.4.4 The customer service department will settle the fees with the upstream customers every 2 to 3 days. After both parties sign and confirm, the settlement form will be paid to the finance department.

3.5 Operational Specifications for Abnormal Situations

Abnormal situations such as running away with money, casualties, loss of parts (force majeure factors), etc. are reported to the Operations Department, and a task force will be set up depending on the severity of the situation and call the The reporting phone number will be recorded by customer service.