The salary of bank customer service is not high, but the benefits are still good. The future development prospect of bank customer service work is also quite good, and grass-roots posts are the most training.
Bank customer service is a high-tech activity, unlike physical departments, where one department is responsible for one business, and customer service basically needs to know all the businesses, because customers only make one phone call, and you need to know all the financial knowledge of bank customer service, not being an operator, savings, corporate banking, loans, foreign exchange, wealth management, bank cards, credit cards, funds, stocks, gold business, offshore business, insurance and so on.
Precautions:
1. Banks are typical service industries, so they pay more attention to their professional image. During the training period, the bank will hire professional etiquette teachers to explain etiquette knowledge to students, including polite expressions, standing posture, sitting posture, walking posture training, gfd, etc., to help students better change their professional image and become qualified bankers.
2. After the training, each student will be assigned to each branch for rotation study. Generally speaking, for a state-owned bank like China Agricultural Construction, most students will start from the position of teller and learn basic counter business knowledge and skills. After working in the teller position for a certain period of time, you can change positions through internal competition.
How about the customer service of Hefei CITIC Bank Credit Card Center?
The customer service of CITIC Bank Credit Card Center is well paid and there are many assessment tasks.
The overall treatment of bank credit card customer service is ok, whether it is outsourced or formally compiled, it is the same treatment, and the overall welfare is very good.
Internal management is very strict, and the assessment mechanism is also very strict. Traffic, service and marketing are three key assessment contents.
If you can do these three things well, then the corresponding salary must be very high.
The internal management mechanism of CITIC Bank is mature, including festival fees, quarterly awards, annual awards and overtime pay.
Correspondingly, the pressure is really a bit great, and there are many people calling. After all, it is customer service. As long as the performance is up to standard, the overall salary is very good.
How about the customer service of CITIC Bank's credit card? Is it really 1.5 million a year?
Fake. In China CITIC Bank, the customer service of bank cards is not tiring, and the annual official salary of 1.5 million is not so much, so it is fake. CITIC Bank, formerly known as CITIC Industrial Bank, was founded in 1987 and renamed at the end of 2005.
Advantages and disadvantages of bank credit card customer service specialist
The advantages and disadvantages of bank credit card customer service specialist are as follows:
1. If you join the establishment, you will have a better chance of being transferred to other positions in the future. Even if you don't work in a bank, it's convenient to find a job in another bank in the future. It's kind of into the banking circle.
2, income expectations Buying a house and buying a car is definitely not acceptable, and it is fully qualified according to the standard of "finding a place to pay".
Disadvantages: 1 The so-called convenience in finding a job in other banks only refers to the grass-roots work of banks, such as counters and wealth management. Don't even think about being a leader or an official. 2, rest is not fixed, you have to work shifts and stay up late.
So much for the introduction of bank credit card customer service.