"Work in Sincerity" means that ICBC always provides customers with high-quality and efficient financial services in a sincere and professional manner. This includes the following aspects:
1. Integrity: ICBC adheres to the principle of operating in good faith, strictly abides by laws and regulations, and effectively safeguards the interests of customers.
2. Professional services: ICBC continuously improves the professionalism of its financial services and meets the diversified needs of its customers through innovative financial products and services.
3. Customer-centered: ICBC adheres to customer-centeredness, listens to customers' needs, and provides customers with personalized financial services and solutions.
4. Quality service: ICBC is committed to providing quality service and ensuring that customers enjoy a convenient and comfortable service experience by optimizing service processes and improving service efficiency.
"Walking to achieve excellence" emphasizes ICBC's commitment to continuous innovation, social responsibility and sustainable development. This includes:
1. Continuous Innovation: ICBC actively promotes innovation in financial technology, and enhances the level and efficiency of financial services through the use of technologies such as big data, artificial intelligence and blockchain.
2. Social responsibility: ICBC pays attention to environmental protection and public welfare, and actively participates in social welfare programs to give back to society.
3. Sustainable development: ICBC is committed to achieving sustainable development and ensuring the sound development of its banking business by optimizing its business structure and strengthening risk management.
All in all, ICBC's service culture concept, "Work with sincerity, act to achieve results," embodies the bank's core values of honesty, professionalism, customer-centeredness, quality service, continuous innovation, social responsibility, and sustainable development.