Service industry work summary 1
Looking back on the past year, there were joys and sorrows in work, and the service and hygiene have been gradually improved and improved. However, a new level is needed to achieve "subtle" service. With the upcoming preparations for the opening of the new store, the following requirements and plans will be made through my own work summary and improvement:
A, safety awareness:
It is necessary to do a good job of timely reminding service in the hall, so that employees can have a sense of reminding guests and visitors to keep them safe. Strengthen their own on-site inspections to ensure the atmosphere and safety awareness of guests' dining and improve their observation.
Second, the health requirements:
Through a year's lunch inspection, we also require the intensity of dinner inspection, implement and improve it in strict accordance with the "health inspection system" and "health reward and punishment system", and also strictly require lunch inspection to ensure that dinner is equally hygienic and qualified, and evaluate health work as a consumer.
Iii. Service requirements:
Details determine success or failure. The daily "Service Patrol Inspection Record Book" is based on the service at 13 o'clock, and it is used to rectify or report the shortcomings of the service quality during meals, so that employees can understand the importance of the service during meals, comment on the service after meals, sum up the service experience, and demand the standardization of each employee's operation with active, enthusiastic and thoughtful service.
Fourth, establish a set of performance evaluation table, conduct assessment, and cultivate internal talents.
The initiative, sense of responsibility and team spirit tests of "working ability" with pioneering, innovative, communication skills and working attitude are mainly used to evaluate employees' enthusiasm for work.
Five, formulate a sound system process, understand the different job responsibilities of each position and do their own job well.
It should be binding, understand the actual situation in detail, sort out and analyze various problems, and prepare all kinds of plans that happened in the past year. Summing up experience, drawing lessons and taking the first step of reform. Clear division of responsibilities, good at system management, quality control and human control.
Six, communication work:
Strengthen communication between departments, communication and cooperation between posts, and improve the satisfaction of guests. Guests' satisfaction with the hotel is an important indicator to measure the quality of service, which requires us to fully cooperate with the exchanges between departments next year. In the daily problems, contradictions and unqualified places, through analysis, * * * is the same as the effective improvement measures.
Seven, the stability of personnel:
Judging from the current working conditions, the catering industry itself has a large flow. First of all, we should do what the management should do, establish affinity with employees, cultivate suitable positions for employees, straighten the working mentality of each employee, meet the reasonable requirements of employees, conduct positive publicity and education, and create a harmonious working atmosphere.
Eight, saving consciousness:
The hotel has been rated as a "green hotel", which will represent the sustainable development of the catering industry. To strictly adhere to the principle of "opening up sources, saving energy and reducing consumption", employees must have a good sense of self-saving, intensify efforts to control costs, start from scratch, take the store as their home, and create a new "green" working atmosphere.
Nine, banquet reception:
Pay attention to the matters needing attention in all kinds of large and small banquets, understand the special requirements put forward by the guests, make good preparations before meals and stylize the environmental layout, so as to make the guests feel a sense of belonging, implement the principle of "guests first", be proud of serving the guests and create a dining atmosphere for the guests.
Ten, grade service:
Implementing "quality service" can improve the service experience of employees, measure the standardization, standardization and procedural requirements of services with "high" and "medium" levels, and give employees a stage to make progress and show themselves, so as to evaluate the service attitude of employees.
XI. Management requirements:
To improve one's management vision, there will be various difficult problems in the work, which should be constantly overcome. Without rules, Fiona Fang can't be achieved. We should serve people with virtue, be a manager with personality, dedication and thought, establish a stable "pyramid", start from trivial matters, purge discipline, and have the requirements of organization and coordination.
XII. Training:
The year 20__ is also the key work in the work. All employees are trained once, so that employees can improve their service level, skills and skills, gain experience from learning, eagerly improve their professional ethics and quality requirements, and start with the most basic service skills to create an excellent team.
Summary of service industry work II
Summing up the past is to review my work in the past year, sum up and examine various problems in my work, learn from experience, carry forward my advantages, and do a better job in the next year. The work in 20__ years is summarized as follows:
First, the ideological aspect:
Attach importance to theoretical study, strengthen political belief, actively participate in various activities, learn relevant documents, reports and counseling materials according to their own work characteristics, and use them to guide their work by deeply understanding their spiritual essence.
Second, the work:
Conscientiously do their job, be diligent in legs, mouth and pen, and assist the leaders to successfully complete all the work. As a unit, every word and deed represents the overall image of the unit. Because I am a service department, I contact all kinds of people every day and treat them. I always follow the principle of "a smiling face and a satisfactory answer". Every time I see the people satisfied, I always feel a little sense of accomplishment as a staff member. Isn't there a song? "You are happy, so I am happy". After the ego, we must achieve the big ego and "the masses are satisfied", and our value will be reflected. Keep abreast of what happened in the unit, report to the leader in time, and strive to be the staff assistant of the leader. In practical work, I combine theory with practice, work with innovation, broaden my thinking, and strive to adapt to the requirements of my job under the new situation. Through recent study, my theoretical level has been significantly improved, and my work is gradually on the right track. I will work harder, and there may be some hardships, but don't people often say that? Hard work is a kind of exercise, not to mention that we all share the joys and sorrows together, and only in hard work can we exercise our abilities; In hard work, you will fully embody your life.
Third, life:
Personal life consciousness is gradually on the right track, getting rid of selfish departmentalism under the old shadow. Get rid of emotional troubles and reshape yourself with a brand-new self.
Fourth, there are shortcomings:
First, we haven't studied enough political theory. Although we have made some progress, we still need to continue to work hard in depth and breadth. Second, the work is not bold enough, and the innovation theory is not strong. Third, emotional entanglements are great, so we need to face up to our own emotional entanglements.
In order to do a better job in _ _ _ year, we should set work and study goals, strengthen personal cultivation and theoretical study, so as to improve our work level, adapt to the requirements of our own work under the new situation, foster strengths and avoid weaknesses, and meet new challenges with a full mental state. Learn from each other's strengths, exchange good work and emotional experience with other comrades, and strive for a new level of work in 20__!
Summary of service industry work 3
20__ _ _ _ _ statistical investigation of service industry under the leadership of the Municipal Bureau, we always adhere to the reform of service industry methods and systems, take data quality as the center, strictly follow the requirements and arrangements, and conscientiously do a good job in all aspects of service industry. The relevant situation is now reported as follows:
First, fully understand the significance of statistical investigation of service industry.
In recent years, the service industry has developed rapidly, and its position and role in the national economy have gradually become prominent. It can be said that the service industry has become an important force in economic development. Accelerating the development of service industry is related to the overall situation of economic and social development. Doing a good job in statistical investigation of service industry and fully reflecting the development of service industry is not only an objective requirement of the new stage of economic and social development, but also an important embodiment of implementing Scientific Outlook on Development, which is of great significance to improving the ability and level of scientific development of statistical services, implementing the spirit of the documents of the county party Committee and county government, meeting the needs of scientific management and decision-making of party and government leaders at all levels, and promoting the healthy economic and social development of our county.
Second, do a good job in reporting and strive for the attention and support of the government.
We took the initiative to report to the competent leaders of the county government, who attached great importance to the statistical investigation of the service industry and asked us to do our best to do this work. The county has established a service industry statistical investigation system with "overall design, reasonable division of labor, departmental cooperation and unified accounting" as the organizational mode, based on economic census, sampling survey as the main body, combining government comprehensive statistics with departmental statistics, and comprehensively applying various methods such as comprehensive investigation and sampling survey. In 20__ year, the county * * * investigated _ _ grass-roots units. Most of the workload of the whole city fell in our county, which is a great task. Moreover, the statistics of service industry involves many industries and departments, and the work is difficult. It is far from enough to rely solely on the strength of one department. It is necessary for all departments to establish a chess game, carry out their duties and responsibilities, cooperate closely, strengthen communication and coordination, and * * * do a good job in the statistical survey of service industry. To this end, we actively coordinate the county development and reform commission, finance bureau, local taxation bureau, transportation bureau and other departments to strengthen communication and cooperation.
Third, attach great importance to and earnestly strengthen organizational leadership.
Bureau leaders attached great importance to the statistical investigation of service industry and held a team meeting to study and deploy this work. A leading group for statistical investigation of service industry has been established, with the director as the leader, who is the first person responsible for the investigation and takes overall responsibility for this work.
Four, conscientiously implement and do a solid job in the statistical investigation of the service industry.
According to the specific work of service industry statistical investigation, we held a service industry training meeting attended by township offices, and trained the significance, methods and requirements of service industry statistical investigation. Through the summary, the reports submitted by the township offices are relatively complete and timely, and the data quality is high. We completed the platform entry and summary of the service industry statistical survey in time, and sorted and bound the statistical reports.
But there are also some problems in practical work. Due to the heavy workload and tasks of service industry statistics, involving many industries and departments, and the weak statistical foundation of service industry, the difficulty of work coordination and insufficient information construction, we found that individual units were not responsible for their work, and the phenomena of late reporting, omission and refusal to report still existed, which affected the quality of service industry statistics.
Summary of service industry work 4
Over the past year, with the correct leadership and care of the company's Party Committee, I have seriously studied the important idea of "_ _ _ _ _ _", and done a good job in telecom customer service at the grassroots level based on my own duties, love my job and dedication, in accordance with the working ideas determined by the Bureau's Party Committee. My work for the whole year is summarized as follows:
First, study hard and keep pace with the times.
Theory is the forerunner of action. As a basic-level telecom service personnel, I deeply realized that theoretical study is not only a task, but also a duty and a realm. Over the past year, I have been studying hard, trying to improve my theoretical level, strengthening my thinking skills, paying attention to integrating theory with practice and exercising myself with practice.
1, pay attention to overcoming the "laziness" in thought. Adhere to the system and carry out theoretical study as planned. First of all, don't regard theoretical study as a "soft indicator" and an extra burden, and consciously participate in the concentrated study of party classes every quarter; Secondly, according to the self-study plan, adhere to individual self-study, carry forward the spirit of "nails", squeeze time to learn, correctly handle the contradiction between work and study, and don't neglect learning because of busy work, and don't relax learning because of heavy tasks.
2. Pay attention to integrating theory with practice. In the work, theory is used to guide solving practice, and the purpose of learning is more important than application. With the guidance of theory, the ability of analyzing and solving problems has been continuously improved, and the principle, systematicness, foresight and creativity in the work have been enhanced. In the three years since I came to the company, I have paid attention to transforming theory into my own scientific thinking method, into a correct grasp of practical work, into a way of thinking to guide my work, to study new situations, solve new problems, take a new path, overcome the old-fashioned thinking, refrain from "empiricism" and expand my thinking.
Second, based on their own duties, love their jobs and dedication.
As a customer service staff, I always insist that "it is not easy to do simple things well". Take everything seriously at work, and always make progress and work hard whenever you encounter complicated trivial matters; When colleagues encounter difficulties and need to cover for the shift, they can give up their rest time without complaint, resolutely obey the arrangement of the company and devote themselves to the work of covering for the shift; Whenever the company wants to start a new business, I always have a comprehensive and detailed understanding and mastery of the new business. Only in this way can we better answer customers' inquiries and make the company's new business develop comprehensively and deeply.
Over the past year, in order to carry out the working idea of "customer first, service first" put forward by the Party Committee of the Bureau and make myself better serve customers, I humbly asked the old comrades of the company, worked hard to learn from their work experience, and at the same time strictly demanded myself to give detailed answers to the customers' inquiries. For the problems reflected by customers, we will solve them in an enterprising and safe way, and for the problems that cannot be solved by ourselves, we will report them to our superiors in an enterprising way and strive to give customers a reply as soon as possible; For the problems raised by customers and whether they are solved or not, we should register them in detail, consult them every day, and solve them in time when problems are found, which effectively puts an end to mistakes and omissions.
The above is my summary of the whole year's work, but I know that there are still some shortcomings, and there is still a gap from the requirements of superiors. First, there is a lack of work experience and loopholes in actual work. Second, work innovation is not enough. Third, there is impatience at work, and sometimes I am eager to achieve success. In the next step, we should overcome and improve it.
Summary of service industry work 5
Every employee working in a hotel has to face the guests directly, so the working attitude and service quality of our employees reflect the service level and governance level of a hotel. And the cashier is the core part of this hotel. I know that my responsibility is great, and my negligence will bring economic losses to the hotel. Therefore, at work, I do every job conscientiously and responsibly, and actively learn more professional knowledge from other colleagues to strengthen my professional level. Only in this way can we make further progress in our business knowledge and service skills, and we can better provide quality services to our guests and make them overjoyed.
There is a saying that is very good! Elimination is really not because you are incompetent, but whether you care about your job. Yes, it's not that you are not competent for this job, but that you don't like it, so you can't do it well. Everyone is really dissatisfied with their present situation, but why some of these humble jobs can succeed, while others are getting worse every day, and the final result is to be eliminated. It's very simple, that is, the attitude towards work is different.
In the process of communicating with guests, we should pay attention to etiquette and politeness. When talking with guests, it is impolite to bow our heads and stare at them all the time. We should keep eye contact with guests at intervals. Listen to the guest's opinions more, don't interrupt the guest's speech, and nod your head constantly during listening to show your respect for the guest. Smile when facing the guests, especially when the guests criticize us, we must keep smiling. No matter how angry the guests are, our smiling faces will "put out the fire" for the guests, and many problems will be solved. As long as we keep smiling, we will get unexpected results. I think that only by paying attention to details, starting from small things and starting from little things will we make our work more outstanding.
Hotels are like a big family, and unpleasant little things will inevitably happen at work, so in my daily work and life, I always pay attention to my words and deeds, take the initiative to deal with my colleagues, respect others and win respect for myself. Everything is prosperous at home. Only in this way can our hotel make great progress.
In these days, I have grown a lot and learned a lot, but I am also deeply aware and aware of the shortcomings.
1, lack of flexibility and initiative in service, afraid to do it boldly for fear of doing something wrong.
2, encounter unexpected events, lack of good psychological quality, can not handle things calmly.
The new year is about to begin, and I will be down-to-earth and do things seriously under the leadership of hotel leaders. Actively cooperate with the foreman, supervisor and leaders to complete all the work, strive to improve their comprehensive quality, improve service quality, correct those shortcomings, strive for better development on the excellent platform of the group, and contribute their modest efforts to the prosperity of the hotel.
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