Recently, Jiangsu's first online social insurance collection and payment 3D service hall was officially launched in our city, providing a "one-stop" service for individuals and unit users that integrates inquiry, application, modification and payment. Social security payment opens the 3D era. The 3D service hall of online social security payment adopts domestic advanced 3D virtual information technology to simulate the real business scene, and deduces the hall appearance, indoor structure, indoor environment, service window and other scenes through 3D virtual animation, thus making people feel the same service as the physical hall. Five service areas, namely, guidance service area, counter handling area, self-service inquiry service area, information announcement area and rest area, are set in the 3D service hall of online social insurance collection in Lianyungang City, which can link the counter service of online service hall with the navigation and docking of online service of online platform for more than 30 services. Insured units and individuals can freely "walk" to each service area in the 3D service hall by operating the directional arrow of the computer keyboard or the mouse, select the business to be handled, or directly reach each service area by selecting the function menu to handle related business. "One-stop" service to realize social security at home For the vast number of social insurance participants in our city, the online social security collection 3D service hall has created a three-dimensional online service platform for the insured, and the insured can easily enjoy the convenience of "one-stop" service and complete all social security services without leaving home. A related person from the Municipal People's Social Affairs Department said that in addition to the traditional inquiry function, the service hall has also newly developed a number of practical functions for insured units and individuals, such as personal basic information modification, personal payment, online declaration by unit users, etc., providing individuals and unit users with a "one-stop" service integrating inquiry, application, modification and payment, further improving work efficiency and service level. Internet voice consultation provides interactive services. What is the difference between online social security collection 3D service hall and physical hall? According to reports, through the use of network voice communication technology, the city has built an online lobby consulting service system that integrates artificial voice service, online consulting service, online message service and online intelligent self-service service. In other words, the insured units and individuals communicate with the virtual service personnel through free VoIP, and the background staff can provide real-time voice support for the virtual service personnel through VoIP, which greatly reduces the online work time of the insured and improves the service effectiveness. Knowledge expansion: Social Security Social insurance is a social and economic system that provides income or compensation for people who have lost their ability to work, temporarily lost their jobs or suffered losses due to health reasons. The social insurance plan is organized by the government, forcing a certain group to use part of their income as social insurance tax (fee) to form a social insurance fund. Under certain conditions, the insured can get fixed income or loss compensation from the fund. It is a redistribution system, and its goal is to ensure the reproduction of materials and labor and social stability. The main items of social insurance include old-age social insurance, medical social insurance, unemployment insurance, industrial injury insurance, maternity insurance and so on.

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The first phase of the national unified human resources and social security e-government project "Golden Insurance Project" was completed last year. At present, 24 provinces (autonomous regions and municipalities) have been connected to the inter-regional transfer and connection platform of ministerial pension insurance, and all provinces are required to access it within 20 13 years. The unified information platform for old-age insurance will simplify and smooth the transfer and connection of full coverage during the year. 15 working days for the social security agency to review the original work place, 15 working days for the transfer of the new work place, and 15 working days for the confirmation of the relationship and the availability of funds. For many migrant workers, the complicated transfer and connection procedures of old-age insurance in different provinces greatly affect their portability. However, the relevant person in charge of Ministry of Human Resources and Social Security 18 told the Economic Information Daily that with the establishment of the national information platform for the trans-regional transfer and continuation of employee pension insurance during the year, such procedures will be simplified. However, the fundamental problem that hinders the transfer and continuation of pension insurance is still that the level of fund pooling is too low, and it is imperative to "fragment" and make overall plans for development. It is understood that the first phase of the national unified human resources and social security e-government project "Golden Insurance Project" was completed last year. At present, 24 provinces (autonomous regions and municipalities) have been connected to the inter-regional transfer and connection platform of ministerial pension insurance, and all provinces are required to access it within 20 13 years. "In the future, when the pension insurance relationship of the insured needs to be transferred, the information platform can be used to transfer electronic data to another area, and the handling agency does not need to re-enter the form, which simplifies the process and enhances the integrity and accuracy of information transmission." Song Jingyan, director of the Social Security Department of the Information Center of the Ministry of Human Resources and Social Security, said that the transfer of pension insurance relations will be more timely and simple, thus providing faster services for mobile workers. In addition to the transfer within the employee pension insurance system, the information platform will also facilitate the connection between different pension systems. According to the normal schedule, the current three basic old-age insurance systems, namely, the basic old-age insurance for urban workers, the new rural social old-age insurance and the social old-age insurance for urban residents, will be introduced this year. Song Jingyan introduced that this will also be completed through the unified platform of the "Golden Insurance Project": "In this way, except for institutions and institutions, the old-age insurance for other people will be included." The establishment of the platform is necessary because the level of pension planning in China needs to be improved urgently. Corresponding to the overall level of pension at the prefecture and city level, the social security information system is also seriously fragmented, and local social security agencies often use their own developed systems. However, with the increase of population mobility and the promotion of socialized pension distribution, the amount of information in social insurance business management is expanding at an unprecedented speed, and the amount of funds managed is also increasing rapidly, so the small-scale information system can no longer meet its needs. "For example, in a commercial bank, if the head office does not establish a unified information platform, but each branch does its own, then the bank will definitely encounter problems in capital transfer, let alone conduct business nationwide." Zheng Bingwen, director of the Latin American Institute of the China Academy of Social Sciences, told the Economic Information Daily that there are three problems in the portability of social security. One is that the financial system is divided into different places, which leads to regional separatism. The second is that the system is fragmented. The third is that there is no national unified electronic platform, which further aggravates the problem of social security fragmentation. "After the information system is completed, these difficulties can be partially overcome, which will bring convenience to the national pooling of funds and create conditions in hardware." He said. However, the fundamental problem of endowment insurance is still that the level of fund pooling is too low. The deputy director of the Information Center of the Ministry of Human Resources and Social Security said that it is not a problem to realize the integration of the social security information department, the province and the city. However, the information system is related to business handling after all, and it does not play a decisive role in realizing the national overall planning under the restrictions of the provincial-level overall planning of the endowment insurance fund or even the city-level overall planning. "National networking has been achieved, but the funds are not connected. Each province manages its own funds and has its own handling procedures, so the impact of data networking is limited." He said. To solve the problem of unsmooth transfer and continuity of social security relations across regions, experts pointed out that it is imperative to "fragment" and make overall plans for development. Chu Fuling, director of the social security department of the Central University of Finance and Economics, said in an interview that the future social security system framework of China will include two parts, one is the social security system for workers, that is, employees, and the other is some social security projects for residents. "I believe that within this framework, China will gradually straighten out the system design issues, and on this basis, improve business processes, establish information networks, and finally gradually establish a more effective social security transfer and connection system."