Objectives and principles: The public opinion management of tax system should follow the principles of active guidance, active openness, timely response and scientific evaluation, ensure the transparency, openness and fairness of tax work, and create a good public opinion environment.

Public opinion monitoring and Report: Tax authorities at all levels should establish a public opinion monitoring and report system, pay close attention to the reports and comments of various media on tax work, report negative public opinions in time and take corresponding measures.

Public opinion response and disposal: In response to negative public opinion, the tax authorities should quickly launch emergency plans, respond to social concerns in a timely manner, and resolve the impact of negative public opinion. At the same time, strengthen communication with the media and actively publicize the achievements and policies of tax work.

Public opinion evaluation and feedback: The tax system should regularly evaluate and summarize public opinion management, adjust and improve relevant measures in time, and improve the effectiveness of public opinion management.

Responsibility investigation: those who neglect their duties and dereliction of duty in public opinion management shall be investigated for responsibility according to law.