There are some problems in the current tax-related services of the Tax Service Office, which are mainly manifested in: (1) The tax line of the Tax Service Office is crowded and inefficient (1). In the communication with taxpayers, we know that taxpayers want less tax procedures, higher work efficiency, shorter tax time and lower tax cost. In this regard, tax authorities at all levels have made active efforts and explorations, such as vigorously promoting the management of pre-existing accounts of self-employed, self-declaration by enterprises online, issuing freight invoices by intermediaries, and building an "online tax bureau". These measures have indeed alleviated the work pressure of the tax service office and eased the contradiction of collection and payment; However, it is undeniable that the phenomenon of taxpayers queuing for tax-related matters still occurs from time to time during the collection period, because conflicts caused by service efficiency and slow network speed occur from time to time, which affects the overall image of the tax service office. (2) The window of the current tax service hall is provided with a comprehensive service post, a tax declaration and billing post, an invoice management post and a tax registration post. The work in each period is uneven, with one person and one post interlocking. Problems in any link will lead to such tax-related matters not being settled in time, which will affect the work efficiency of the whole tax service hall. Taxpayers still have to queue up for tax-related matters, which inevitably leads to long queues at the window. Tax authorities at all levels should take the reasonable needs of taxpayers as the starting point, and consider more from the perspective of taxpayers, optimize tax procedures, improve service efficiency, and strengthen the quality of tax personnel. (II) Work and Psychological Stress of Tax Service Office Staff (1) In the work of Tax Service Office, most of them are simple and repetitive mechanical work with long duration and heavy workload. Occupational diseases such as eye diseases, cervical vertebrae and lumbar vertebrae seriously affect the health of employees. After a long time, sometimes it is easy to produce fatigue, boredom and negative emotions, which may reduce work efficiency to some extent. It is difficult to keep working enthusiasm for a long time, and the concentration and sensitivity of finding problems in the process of work will gradually decrease. (2) The Tax Service Office is a window unit, which has a lot of inspection, evaluation, requirements and supervision, a high probability of accountability, much knowledge, much operation, heavy workload and many problems. Most cadres and workers are always in a state of high tension, and the strong work pressure makes them unwilling to engage in this work. Every time there is a rotation, the tax officials in other departments say how difficult their work is, but once they are asked to work in the lobby, no one wants to go to the lobby. This may bring great ideological and mental pressure to the staff of the tax office. In order to solve the problem of insufficient human resources in the lobby, the local tax authorities use external personnel to replace informal cadres. (3) Tax service personnel have insufficient business knowledge. Affected by the single work of the tax service hall, the staff in the hall are very busy after work. I am just busy with daily tax service every day, lacking business learning opportunities. There is little contact with new policies and regulations, and it is difficult for some staff to study by themselves quietly under special working environment. They are not afraid of the heavy workload, but deeply feel that the work is monotonous, and their youth seems to be stagnant in the simple and repetitive mechanical labor day after day, and they are a little helpless inside. Second, suggestions for improvement (1) Optimize the tax collection process and reorganize the window function (1) The current tax collection and management software workflow pays attention to internal supervision and control, power decomposition and procedural standardization, and fully considers the needs of law enforcement responsibility monitoring. Many businesses are scattered in multiple departments and positions, and the process is cumbersome; In the details of business handling, the personnel's sense of responsibility is strong and weak, the operation level is high and low, and the working ability is good and bad. Due to inaccurate data entry, untimely approval and operation of documents, tax efficiency is reduced, and taxpayers are easily dissatisfied. At the same time, there are multiple management and cross management, which leads to unclear responsibilities and loopholes in management. It is suggested that the service of tax service hall should be organically combined with law enforcement. For example, collection: it can be divided into service posts and management posts; Or management posts intervene to effectively solve the problems of disjointed collection and management and poor information transmission, effectively solve the business that is prone to buck passing and unclear division of labor, improve work efficiency and improve the quality of tax service. (2) Establishing the organic connection of various posts can integrate window resources, realize the functions of "multi-function in one window" and "multi-function in one window", truly implement the overall requirements of "window acceptance, internal circulation, time-limited completion and window delivery" in State Taxation Administration of The People's Republic of China, and enable taxpayers to complete the required tax-related matters in one window as much as possible. When the collection period is busy, you can add windows, and when you are free, you can merge them, so that the staff in the hall can be freed from the real sense. Cultivate multi-functional talents with one post, one specialty and many functions, improve the comprehensive service ability, ensure the efficient operation of the work, and effectively alleviate the queuing problem caused by the unbalanced business volume at the window. (II) Actively explore and strengthen the tax guide system With the acceleration of the process of tax informationization, tax policies, collection and management methods and the handling of tax-related matters often change. If tax propaganda and tax guidance cannot be carried out simultaneously, it will inevitably lead to contradictions in tax collection and management. It is necessary to organically combine tax collection and management departments, mobilize all available forces, and establish a responsible business backbone team to guide tax collection during the tax collection period. On the one hand, it relieves the pressure in the lobby, on the other hand, it allows tax cadres in other positions to participate, which is closer to taxpayers and makes the service work to a new level. (3) strengthen the incentive mechanism, fully mobilize the enthusiasm of staff, establish an incentive mechanism according to the actual situation and work needs, and give preferential treatment to the staff of the tax service office in terms of education and training, cadre exchange and welfare treatment. For example, giving priority to providing training opportunities for the staff in the lobby, giving priority to selecting posts for the staff in the tax service office for rotation exchange, and significantly improving various allowances and other welfare benefits. In this way, on the one hand, it can encourage other departments to work in the front line, on the other hand, it can effectively stimulate the enthusiasm and initiative of hall staff. (4) Strengthen the leadership and supervision system, establish and implement the system of "Director's Reception Day" and the system of departmental coordination and contact (1). The monthly collection period is fixed for one day, and the members of the leading group are on duty in the tax service hall in turn to focus on solving and dealing with taxpayers' consultation and response problems. (2) The Tax Service Department regularly summarizes the existing problems or puts forward feasible suggestions, and regularly produces tax publicity manuals and unified policies and regulations interpretation manuals in conjunction with the Policy and Regulation Section and the Planning Section; Cultivate a group of comprehensive hands of policy consultation; Give full play to the main functions of the electronic display screen, make electronic documents, and regularly put new policies and regulations, collection and management models and other specific procedures and norms on the screen for rolling publicity; Intensify publicity, create an interactive mechanism between the two parties, the hall and the business department, and improve the taxpayer's tax payment level. (Source: Local Taxation Bureau of Xinjiang Uygur Autonomous Region)