"Trinity" Management Mode in Changzhi, Shanxi Province
The operation mode of grid social management service in Changzhi, Shanxi Province "The trinity of Party building, social management and public service" "With this' handheld grid' system, problems in work can be found more timely, handled more actively, responsibilities are more clear, services are more intimate, and the effects of making people's lives happier, making society more harmonious and making urban management more orderly have really been achieved." June/kloc At the hand-held terminal distribution and training ceremony of the grid social management service information platform in Changqing Street, the grass-roots information collector said happily. Since last year, the city has conscientiously implemented the guiding spirit of "paying equal attention to social management and economy" put forward by Comrade Tang Tao, member of the Standing Committee of the Provincial Party Committee and Minister of Organization Department, taking the "Year of Grass-roots Organization Construction" as the carrier, combining with reality and paying attention to innovation. Set out to build a grid social management service information platform integrating Party building, social management and public service in the whole region, and explore the establishment of a new model of grid social management service featuring Party building, platform support, trinity and open interaction. The urban grid social management information platform is a trinity integrating Party building, public service and social management. The handheld grid system is a hardware facility supporting the information platform, including six functions: checking and registering, accident handling, accident verification, emergency reporting, emergency verification and notification announcement. The grid information officer can upload information effectively anytime and anywhere through the handheld terminal, get in touch with the district command center, ensure the smooth and efficient operation of the grid social management information platform in our district, and improve the work efficiency and service ability by means of information technology. At present, After six months of installation, debugging, information input and simulation operation, the grid social management service information platform in our region was officially put into trial operation in the whole region on June 18, which is of great significance for further consolidating the basic work of the party at the grass-roots level and strengthening and innovating social management. At work, on the one hand, the urban area innovated the integration method of management service resources, Build a "three networks in one" and "trinity" large-scale data system. The system is organically integrated by social management, public service and party building, and three sub-websites, which can integrate all kinds of social management and public service resources in the whole region, effectively collect relevant data and demand information, and realize the * * * sharing and high-speed and convenient call of resource information. The "social management" subsystem collects and collects in time. The "public service" subsystem effectively aggregates information resources of government services and convenience services, and provides more than 20 kinds of services, such as help-seeking, commodity distribution, etc., through door-to-door service, hotline service, information matching service and online government service, so that residents can enjoy life convenience without leaving home; The "Party Building" subsystem collects the information of party affairs and government affairs, social conditions and public opinion, and the queuing information of streets, communities and functional departments in handling government affairs and evaluation, and puts the affairs and service quality of streets, communities and functional departments under public supervision. At the same time, with the advantage of information technology, The collaborative electronic office of the district committee, the district government, the street community and the social management functional departments has been realized. The information on social management and public services collected by the grid information collectors of each community unit is immediately sent to the information platform through the mobile phone terminal, and the platform immediately accepts it. According to the principle of "graded responsibility, step-by-step reporting and classified processing", the information instruction is issued to send the grid responsible person at the corresponding level to the site for processing. The grid responsible person organizes and coordinates the collaborative processing of management service resources and forces in the grid, and feeds back, verifies and closes the case after processing. If it is unable to handle, it will be fed back to the upper level of the platform, and the responsible person at the upper level will organize and coordinate all kinds of management service resources and forces to deal with the problem in a wider range until the problem is solved. A large number of social management and public affairs are quickly handled through the information platform, realizing the collaborative work between the upper and lower levels and between departments. On the other hand, the urban area innovates the system and mechanism, builds the application carrier to improve the efficiency of social management service. The application of "Trinity" social management service information system has innovated the social management service model and realized three "transformations": First, it has realized the transformation from "passive" to "active". Grid management has defined the responsible units and defined the grid responsibilities. Second, the transformation from "single" to "collaborative" has been realized. The information platform has built a collaborative office mechanism between superiors and subordinates and between functional departments, which has changed the previous phenomenon of single department handling and all parties passing the buck and improving the efficiency and level of management services. Third, the transformation from "decentralization" to "overall planning" has been realized. Grid social management service effectively coordinates all kinds of human resources, information resources and management service resources within and between grids, forming a joint force to contact and serve the masses, changing the problems of scattered administrative resources, weak strength and single means in street communities in the past, and improving the ability to serve the masses. At the same time, as an information system combining internal and external networks, on the one hand, the staff at all levels work through the internal network. On the other hand, residents can directly log on to the extranet of the system through the Internet, participate in consultation, social investigation and message boards, express their needs, demands and suggestions on social management services, and enhance their sense of identity, belonging and participation in the city. Relying on the powerful information release, statistical queuing and supervision and evaluation functions of the system, party member cadres can be effectively encouraged to change their ideas, improve their work style and methods. The leaders of district committees and district governments can inquire, supervise and comment on the management services of all units and departments at any time and place, and build an assessment management mechanism that combines leadership supervision with public supervision. Since the pilot implementation of urban grid social management services and the simulated operation of information systems for six months, * * * has collected opinions from the masses 1236, helped the masses solve more than 840 problems, effectively solved the problems in the early stage, and built a "party building leading and platform"
Other Zhoushan models
Zhoushan Information Management Platform of "Grid Management and Group Service"
There are three chimneys at No.83, Yangang West Road, Zhoushan City, which use inferior fuel to exhaust smoke day and night. More than 300 households nearby complained for many times and had a conflict with the person in charge of the factory. At 9: 20 am on August 18, resident Wang Yalian sent a text message to Zhoushan Grid Management System 10639393 to reflect this problem. At/KLOC, After circulation in Zhushan Community, Jiefang Street and Dinghai District, it was handed over to the Environmental Protection Bureau of the sea area. At 9: 34 am, the environmental law enforcement officers of the district environmental protection bureau conducted mediation, issued a rectification notice within a time limit, and promised to continue to pay attention to this incident in the system feedback.
Zhoushan's "Grid Management and Group Service" system platform has been running for three years, integrating the applications of nearly 30 departments, and solving 60,000 similar problems. The completion rate reached 99%, and 200,000 incidents were recorded. The SMS platform sent service messages18 million times in nearly one year.
After inspecting the system, He Guoqiang pointed out that the grid management system integrates social management and service resources and strengthens the mechanism of comprehensive management and stability, which is not only the innovation of grass-roots social management, but also the innovation of grass-roots party building.
From the perspective of system construction, the first is to subdivide the management grid, so that the whole grass-roots management structure forms a network structure; Secondly, the basic information management platform is established, which integrates all aspects of basic data of social management, including people, things, things, places, institutions, etc. Then, by expanding information input channels, such as SMS, telephone, portal, home visits by Ping An team members, other data interfaces such as public security, justice, letters and visits, etc., grass-roots public sentiment is included, and a public sentiment analysis mechanism is established; Integrate the resources of social management related departments, form a linkage mechanism of government resources, and provide management services for the society in a unified way. At the same time, establish an assessment system to bring the operation of the whole system into a standardized supervision system.
From the perspective of mechanism construction, through the establishment of management service team, integrate all aspects of service resources; Strengthen the responsibility of all-in-one responsibility, so that management services can be implemented; This management and service system has formed a management and service system dominated by the party and government and coordinated by many parties through full coverage, refinement and diversification of management services. In 2009, Secretary Zhao Hongzhu made a long instruction, demanding the promotion of the whole province, and organized several on-site meetings. By the end of 20 10, Zhejiang Province had established and improved a grid management and service system in an all-round way.
In 2009, Zhoushan's public security index was as high as 99%, ranking first in Zhejiang Province. The total number of people's letters and visits from the first quarter to the third quarter of 20 10 decreased by 8.9% year-on-year. "Grid management and group service" promoted social harmony and stability from the perspective of information construction.
Zhengzhou gridding
The "grid" social public management information platform is an important means to realize the innovation of social management service system. Through the division of physical and logical grids, the fine management of all factor information such as "people, places, things, things and organizations" is realized.
From March 20 12 to now, we have invested about 40 people to participate in the research and development of Zhengzhou social management information platform system. At present, there are 19 core functional modules of Zhengzhou social management information platform system. It includes work dynamics, grid map, organization, business flow, golden water business, official document flow, statistical report, statistical analysis, website navigation, operation management, SMS platform, special website, instant messaging and interactive direct communication.
Work dynamics: users can view the work dynamics published in the platform, such as work briefing and leadership activities.
Grid map: Grid map includes administrative division information, basic information of grids at all levels, etc. Basic information such as people, feelings, things, things and organizations in grids at all levels is displayed step by step, and information such as grid division location, geographical situation, organization personnel composition, society, nature, population and grid responsible person can be directly seen.
Business flow: it mainly manages social situation business flow and ledger business flow. Through information collection, reporting, assignment and other operations, events are handled according to a certain process. Its main functions include social situation business flow, social situation business inquiry, ledger business flow, ledger business inquiry, social situation business early warning and ledger business early warning.
Organization: it mainly manages the organization, personnel, positions and work teams. The organization is hierarchical according to the affiliation, and the contact information is mainly the contact information of the organization, including the contact information of the personnel in the organization.
Official document circulation: mainly manages the information exchange between Zhengzhou social public management office and counties and bureaus.
Four-level early warning: The four-level early warning is divided into four levels: blue, yellow, orange and red, in which the level from low to high is represented by blue, yellow, orange and red. Through the platform, counties and cities can issue early warning to the first-level grid. The first-level grid can issue early warning to the second-level and third-level grid (with SMS reminder). The early warning can be lifted and lifted (with SMS reminder).
Supervision and inspection: manage the supervision and inspection information, and the supervision and inspection module includes two sub-modules: supervision information management and accountability reporting.
SMS platform: divided into SMS sending, filing SMS, sent SMS, deleted SMS, SMS template, user grouping, sending statistics and SMS log sub-modules, which are used to realize SMS sending and viewing.
Statistical report: The statistical information module is mainly used to query and count data such as information submission, investigation and discovery rate, disposal and delivery rate, reporting and feedback rate, settlement rate and comprehensive statistics (including the completion of economic indicators, the promotion of new urbanization and the promotion of urban management). It mainly includes social information statistics, ledger information statistics, key areas statistics, platform collection statistics, social management office information statistics, business information red and yellow card statistics and other functions.
Statistical analysis: show the social situation and the number of discoveries and settlements in each month in the form of graphs and tables.
Mobile phone terminal: data synchronization with PC terminal can be realized, and information such as social situation business flow, overall statistics of social situation information and overall statistics of ledger information can be viewed on the mobile phone terminal.
Instant messaging: users in the platform can realize instant information interaction and information sending.
Special websites: photo news, work trends, work briefing, announcements, learning exchanges, typical cases, grid maps, and background management. The information in special websites includes information added in the background of the website and information pushed from the social public management information platform.
Up to now, the overall use of the system is good, including the first-level grid entry198; Secondary grid entry 2997; Three-level grid entry17350; The responsible person enters 85319; Social information 599174; Account information 221432; Sinking personnel 270342 (involving one person sinking into multiple grids); Task Force 1839, with a membership of 648 1.
Up to now, Zhengzhou Social Management Information Platform has held 15 trainings, 21 regular meetings and 6 investigations, totaling 42 times.
Rural grassroots grid
Rural grass-roots grid is rural grass-roots grid service management, which is an innovative feature of rural social management in order to comprehensively improve the scientific level of social service management in Longtan District, Qixia District, Nanjing, aiming at the agricultural characteristics of Longtan District, making rural grass-roots grid, making rural grid work objectives, actively exploring new methods of rural grid management, smoothing public opinion channels and changing service methods. Promoting resource integration and optimizing service management are the main ways to deepen the connotation of grid social service management and improve the effectiveness of grid social service management in rural areas. By paying attention to system construction, scientifically dividing grid, innovating management mode and highlighting Longtan characteristics, we will gradually explore and study the operation mechanism of grid management in rural areas, and then weave a rural grassroots network with Longtan characteristics to create a new model of grid social service management in rural areas with distinctive imprint.