First, check the network connection.
Electronic invoices are usually transmitted and viewed through the network, so a stable network connection is the premise of issuing electronic invoices. Users should check whether their network connection is normal, and fix any problems in time.
Two. Confirm the compatibility of invoice formats
Electronic invoice has many formats, such as PDF, JPG, PNG, etc. Users need to confirm whether their equipment or software supports this format of electronic invoices. If not, you need to download and install the corresponding software or tools, so as to issue electronic invoices normally.
Third, clear the browser cache.
Sometimes the browser cache is too much or the cache file is damaged, which may cause the electronic invoice not to be opened normally. At this point, the user can try to clear the browser cache and then try to open the electronic invoice again.
Fourth, update the software version.
If the software version used is too old, it may not support the latest electronic invoice format or there are other compatibility problems. Therefore, users should regularly check and update their own software versions to ensure that electronic invoices can be issued normally.
Verb (abbreviation for verb) contacts the invoice issuer.
If the above methods can't solve the problem, users can try to contact the issuer of the electronic invoice and ask if there are other reasons why the invoice can't be issued normally. The issuer can provide further assistance or solutions.
To sum up:
When the electronic invoice cannot be opened, users should first check the compatibility between the network connection and the invoice format, and then try to clear the browser cache and update the software version. If the problem remains unresolved, you can contact the invoice issuer for help. When solving the problem that electronic invoices cannot be opened, users should be patient and meticulous, and gradually check and try various possible solutions.
Legal basis:
People's Republic of China (PRC) electronic signature method
Article 3 provides that:
In civil activities, the parties may agree to use or not use electronic signatures and data messages in contracts or other documents, vouchers and other documents. A document in the form of electronic signature or data message agreed by the parties shall not be denied its legal effect just because it is in the form of electronic signature or data message.
Electronic Commerce Law of the People's Republic of China
Article 14 stipulates:
When selling goods or providing services, e-commerce operators shall issue purchase vouchers or service documents such as paper invoices or electronic invoices according to law. Electronic invoices and paper invoices have the same legal effect.