"12348" legal service telephone work responsibilities, mainly to answer legal advice and popularize legal knowledge; Implement internal linkage and do a good job in door-to-door service; Communicate external information and do a good job of case diversion; Strengthen regional cooperation and do a good job of coordination and linkage among functional departments; Do a quick response to prevent disputes from intensifying;
Abide by relevant regulations and provide legal aid; Master social conditions and public opinion and be a good party and government worker; Accept social supervision and improve the service quality of legal service institutions. The legal service telephone number "16000 148" was renamed as "12348", and the national unified service number "12348" was introduced and incorporated into the legal aid center. The "12348" legal consultation hotline has been expanded while maintaining its original functions.
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Taking Jiangsu Province as an example, Jiangsu Judicial Administration 12348 platform has realized "7×24 hours" service response since this month, and legal services provided by professional lawyers can be obtained by calling at any time. It is estimated that this move will provide 654.38+million person-times of service throughout the year, and the service efficiency will be improved by more than 40%.
The Provincial Department of Justice has taken various measures, such as improving the service quality of the existing telephone agency and introducing technical services, to upgrade the service time of the province's 12348 public service telephone service platform from the original "5×8 hours" to "7×24 hours" to realize uninterrupted telephone service throughout the year.
Taking Xuzhou as an example, Xuzhou has formulated the Interim Measures for the Administration of Public Legal Service Platforms in Xuzhou 12348, the Interim Measures for the Performance Appraisal of Public Legal Service Platforms in Xuzhou 12348, and 24 system specifications, such as reception rules at the front desk, work order handling norms, 24-hour duty, first inquiry responsibility, accountability, assessment, rewards and punishments.
Baidu Encyclopedia-12348
The People's Network-12348 platform has become a new engine for serving the masses.
People's Daily Online-Jiangsu Justice Department: Citizens can call 12348 for 24-hour legal services.