After the arrival of 5G, will 4G slow down?

Who started the "invisible business" of mobile phones?

Thank customers for upgrading the "discount package"

Why are you being complained?

……

On the morning of September 2 1, the "Political Hotline I Help You Ask the Director" jointly sponsored by Jiangsu Provincial Government Service Management Office and Jiangsu Provincial Radio and Television General Station welcomed Xu, Party Secretary and Director of Jiangsu Communications Administration, and relevant leaders of telecom, mobile, China Unicom and 13 municipal companies to respond to social concerns on the spot.

1

How far is 5G from us?

To what extent is the current 5G construction? When can we make 5G serve our lives?

Xu, Party Secretary and Director of Jiangsu Communications Administration Bureau: By the end of August, Jiangsu Province had built 665,438+0000 5G base stations, and 50,000 will be built this year. If we want to reach the standard of 4 G, the number of base stations in 5G should be three times that of 4 G, and Jiangsu needs more than one million base stations to achieve the current effect of 4G.

The Provincial Communications Administration will give priority to covering the core areas of cities above the county level, including industrial parks, and gradually cover the breadth and depth of cities, especially at the township level. The application of 5G is not only for people to surf the Internet and make phone calls, but also for the Internet of Things, industrial and economic transformation.

2

5G is coming, has the 4G rate slowed down?

5G is widely used, and many people are using it, but netizens who are still using 4G feel that the speed of 4G is slower than before.

Xu, Party Secretary and Director of Jiangsu Communications Administration, responded: In the first quarter of this year, the average download rate of Jiangsu 4G was slightly higher than 20 19, ranking among the top in the national average download rate. Overall, the 4G rate is stable with little fluctuation.

However, it is not excluded that in some areas and certain time periods, people may feel that the network speed of 4G has slowed down, mainly for several reasons: First, the number of 4G base stations in a unit area has not changed much; Second, the demand for users' mobile Internet traffic increases, and the number of users per unit area is too large, while the pipeline capacity of operators is limited. With the increase of the number of users and the increase of everyone's mobile internet access rate, the unit network speed may decrease in a short time or in some areas. For example, the capacity of a road is only 100 cars, but at a certain moment, 20 more cars suddenly poured into it, causing traffic jams. For example, in the environment of concerts and music festivals, similar situations may occur. Therefore, there is no slowdown in order to promote 5 G.

three

Who started the value-added "business" of stealth mobile phones?

Xiao Wu, a resident of Qingyang Street in Sihong County, Suqian, said that mobile phones inexplicably increased consumption. After investigation, value-added services have indeed been opened. Who opened these value-added services?

Xu Xingyu, general manager of Suqian Mobile Company: There are three ways to open it: one is to go to the counter, the other is to make a phone call, and the third is to open it in the handheld business hall. The problems reflected in the short film must be carefully checked after the program is over. If verified, it will be dealt with seriously to safeguard the rights and interests of consumers. In addition, it is reasonable to implement the first inquiry responsibility system for the problem that the user dialed 10086 in the short film, but the joint member company refunded the money, but the first inquiry responsibility system is not implemented in place.

Guan Yimin, deputy general manager of Jiangsu Mobile: The problem reflected in the short film belongs to the "uninformed customization" that the provincial communication administration and communication enterprises have focused on rectifying in recent years. Among them, the opening mode is not standardized, which is the direction of severe rectification of provincial mobile. Mobile has opened SMS 0000, which can query and unsubscribe all services, making it convenient for everyone to manage their business. If you have any questions in this regard, you can complain to 10086 to investigate and deal with the irregularities. Provincial Mobile has also established a list of non-standard partners to protect the interests of customers.

Xu, Party Secretary and Director of Jiangsu Communications Administration: This is a typical unwitting subscription business. In recent years, the communication supervision department has been rectifying this behavior and achieved good results. However, it does not rule out such a situation in individual regions, individual grassroots employees, or business halls of partners. The attitude of the Provincial Communications Administration is to find out and investigate together, and never tolerate it.

four

How to build the "last mile" of communication lines?

In the corridors of many old residential areas, you can see the disorderly laying of pipe networks and pipelines, which may not hinder the use, but affect the appearance. How to standardize?

Chen Zhiqiang, Deputy General Manager of Jiangsu Telecom: The beauty of communication lines in old communities is closely related to civilized cities, which is also very important. A few years ago, under the organization of Communication Administration, communication operators formulated the wiring specifications of optical access networks, especially in old residential areas without power wells, which required laying open wires according to regulations. In recent years, Jiangsu Telecom has arranged 4,500 residential quarters to carry out line rectification, covering 2.8 million users. Subsequent rectification can be continued according to the obstacles of community users and the innovation of the community. In response to the public's response, Telecom will immediately send engineers to the door to carry out all-round rectification of the residential line.

Guan Yimin, Deputy General Manager of Jiangsu Mobile: The outdoor floating line from the second floor to the seventh floor is definitely irregular. In view of this problem, it is necessary to increase the intensity of rectification. For the old residential area without pipeline wells, some reconstruction schemes are made to make the lines stick on the wall, which is more beautiful and in line with everyone's aesthetics.

Xu, Party Secretary and Director of Jiangsu Communication Administration Bureau: Communication transformation is an important part of the transformation of old communities. On 20 13, the administration issued a document requesting that new residential areas should be implemented according to mandatory standards. For the residential area before 20 13, it is required to do a good job of rectification, gradually clean up the original flying line in the transformation of the old residential area, and give people a clean home.

five

The "discount package" does not provide preferential traffic, reduce telephone charges and increase telephone charges.

Mr. Zhang from Baoying, Yangzhou reported that he had given his uncle Mr. He a Unicom rice noodle card,No. 166. It turns out that he spends 5 yuan regularly every month, and the traffic fee is extra. 30 yuan in January, he spent more than 30 yuan a month and more than 90 yuan last month. After inquiring, he found that his original package was upgraded to a preferential package by a phone call. And this discount package is not at all. I wanted to restore the original rice noodle set meal and was told that it had been removed from the shelf. Unicom's customer service said that Mr. He had been notified by phone to upgrade the package, and there was a recording to prove it. ...

Mo, deputy general manager of Yangzhou Unicom, said: the upgrade package should meet the requirements of reducing fees and speeding up. In this recording, the staff spoke very quickly, and there were some flaws in the merchant's unsubscribe instruction.

Lu Xiang, deputy general manager of Jiangsu Unicom, said: The telephone told users the advantages of 5G, hoping that old users would experience 5G. This should be a service notice in itself, but the staff turned it into a marketing call. Judging from the telephone recording, first of all, the staff spoke too fast. Although the elements were clearly explained, the customers might not really understand them. Secondly, there is no way to make up for the bill behind the rice noodle card, so we should make it clear to the customer. These aspects are flawed, and every sales action will have a solidified standard. Whether it is implemented according to this standard, Jiangsu Unicom will also carefully check and deal with the problem seriously. In the next stage, in the process of online business, it is necessary to clearly explain to customers the unfavorable factors of the new package, the inability to subscribe and other information.