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20 14 years national civil service examination national tax system interview questions
Topic You are a staff member of the State Administration of Taxation. Recently, the Bureau intends to raise taxes and fees for taxpayers in a certain market. The Bureau assigned you and your colleague Xiao Huang to go to the market to talk with management personnel first. As a result, you just arrived at the market and found that dozens of merchants had been surrounded. You were very excited, and some people threatened to go to the city X government to petition. Ask you what to do with it? (201March 8, 4 national tax interview)

Test question category emergency response question type

Examining the elements of emergency response interview questions is the most flexible type of questions in the interview. Candidates are required to answer the unexpected events and difficult situations in the set situations in the interview questions, focusing on the candidates' ability to respond to emergencies and deal with practical problems. When answering this kind of examination questions, candidates should keep a steady mind, actively analyze the overall situation in the examination questions, analyze the main tasks and put forward corresponding countermeasures.

Reference analysis

It is the basic duty of a civil servant to serve taxpayers wholeheartedly and solve the problems encountered by taxpayers. As a staff member, the merchants are emotional because of the increase in taxes and fees. If we do not appease the merchants in time and take effective measures to solve them, not only will the normal order of the market be affected, but also the dissatisfaction of the merchants may cause * or even cause security risks, affecting the overall image of the tax system.

Therefore, in the face of the situation in the question, first of all, it shows that the purpose of coming to the market is to find management personnel to communicate and coordinate, understand the situation and collect opinions. Therefore, I hope that merchants will calm down, ask colleagues to find market management personnel to persuade merchants together, and invite merchants to choose representatives to communicate with each other in the conference room. Before communicating with market managers and merchants' representatives, first show them that the reason for the increase in taxes and fees is reasonable and legal, and hope to get their understanding. At the same time, they will carefully record their opinions, and they will certainly convey them to their superiors and give them a satisfactory answer. After returning to the unit, I will report the whole process and the opinions of merchants and managers to my colleague Xiao Huang and listen to the arrangement of the leaders. If a hearing is held, we must ensure the openness and fairness of the hearing. If the final result is still to raise taxes and fees, we must pay attention to explaining the reasons in detail to the merchants in the process of publicity and get their understanding. In addition, in peacetime, we should start from the perspective of taxpayers, consider their interests, do more practical things, and form a harmonious relationship between tax collection and payment.