Personal advanced deeds of expressway toll collector 1 __, an ordinary expressway toll collector with 10 years of service, waits at the three-foot booth every day, and her work is simple and repetitive. The same greetings and actions usher in countless dawns and send away countless evenings. Go on the road with the moon and sleep with the stars every day. In the past ten years, the traffic toll he collected has accumulated more than 20 million yuan, and there has been no mistake of a penny. It has been rated as a five-star toll collector and technical expert for many times.
The post of toll collector is boring. The working place is less than 3 square meters every day, and it takes 12 hours to sit. For many' post-80s' and' post-90s' people, just sitting in such a place is unbearable. However, colleagues who have worked with _ _ have this experience, and this person can sit still. In a normal 12-hour shift, others have to get up to drink water, go to the toilet and other chores, and they need to help cover for several times. She only needs to cover for one time.
She took up the post of toll collector in 2003. When she first took up her post, she was a' green hand' and once received counterfeit money. In order to improve the charging speed as much as possible and shorten the owner's stay at the crossing, she worked hard to distinguish the vehicle type and the speed of counting money. No matter how tired she was at work, she insisted on making full use of her spare time to practice the charging skills such as counting money and identifying counterfeit money, thus practicing the charging skills of being steady, accurate and fast. No matter how busy the passing cars are, she can calmly deal with them, not only charging quickly and accurately, but also ensuring that there is no mistake. In recent 10 years, her charging error rate is almost zero.
She is good at thinking at work and summarizes the law of fast charging. She took a car and saw five cars. She could even see how much money the driver behind her prepared in advance and prepare the change in advance. The second is to collect it quickly. When she works, she works with both hands, collecting money and change in one hand, and preparing invoices in the other hand to save charging time as much as possible; The third is to be prepared. If there are more cars, she will print more invoices at one time, which will definitely be finished; With fewer cars, she used her spare time to sort out the change. In a word, make the most of your working hours.
_ _ Keep learning with her team and improve their skills. She selflessly passed on all her experiences to others. For a while, there were many counterfeit money in 20 yuan, and colleagues in the same team would remind each other. Be careful, these letters may start with counterfeit money; The green channel policy for agricultural products has been implemented, and some drivers want to get away with it. Cai Yuping and others will also remind each other, learn more policies and master skills. Under her exemplary leadership, all the toll collectors worked hard to hone their charging skills and formed >: The good competitive atmosphere of striving for Excellence has played a positive role in promoting the successful completion of the charging task for the whole station.
This is _ _, an ordinary highway toll collector, without too much flowery language and shocking touching stories. She has made great achievements in small posts with extraordinary achievements by constantly innovating her performance and building a model in her ordinary job, showing her elegant demeanour!
Personal advanced deeds of high-speed toll collectors 2 No matter how ordinary flowers can dress up in spring, no matter how ordinary posts can make achievements. With the love of charging career and the pursuit of life ideal, _ _ creates the extraordinary in the small charging window. She is like a small paving stone, firmly embedded in the _ _ high-speed avenue, and performing her own wonderful chapter with regretless youth and all her efforts!
At the toll station of _ _ Expressway _ _ mainline, there is an excellent employee. Every night and day, she infects the past drivers and passengers with civilized service and sincere smile in the three-foot booth, and shows the charm and greatness of touching service with actions again and again. She is _ _. She has been sincerely loving this job since she entered the toll collector industry at _ _ Expressway. Always be alert to yourself, do what you do, love what you do, specialize in what you do, and improve your professional quality; In the simple and repetitive ordinary work, an impassioned life movement was played.
A strong personality, set up a stage to display their talents.
In 2008, _ _ came to _ _ Expressway. At that time, she was still an ordinary person who knew nothing about charging business. However, with a strong nature, she asked herself from the beginning: since she chose this job, she must do her best! In order to achieve her goal, she carefully honed the skills of charging and issuing cards at work, and practiced smiling, counting banknotes, checking banknotes, memorizing systems, methods and requirements in her spare time; Colleagues are surprised to find that her speed and accuracy are increasing day by day, even better than shine on you's, surpassing several excellent old employees who taught her to charge. Tao Li made her own way without saying anything. The thousand times of practice in the cold wind season and the thousand times of hard work in the hot summer season made her finally succeed. Whether it is _ _ or the operation of Shandong system, she has reached the level of almost blind typing, and won the first place in the training competition of all posts in 20 1 1 year, becoming a veritable champion of fees.
It can be said that _ _ has completed the transformation from a layman to a business elite in a very short time under a self-demand that is almost harsh on itself.
In the process of charging, _ _ also summed up and explored a set of its own charging methods, which were vividly named "_ _ operation method"; Colleagues at the station all said, "Looking at charging is like appreciating art, it looks fast and rhythmic, and it is not chaotic at all." In her own words, "Any job has its own fun, and I just found such a special rhythm in charging work, and found happiness in my work and improved it in happiness."
Building a Bridge to Resolve Contradictions with Intentional Communication
Our toll collectors are actually small paving stones on the expressway. No matter whether it is cold or hot outside the window, we should send a consistent spring breeze. Such simple words are the working principle of the service company.
At work, she always regards the difficulties of the drivers and passengers as her own difficulties and takes helping others as her own happiness. She often says: "I do ordinary work, although there is no scientific content, it is not easy to do simple things well", which can help every driver and make his ordinary work bring convenience and convenience to the driver. It is the greatest happiness for _ _. When some vehicles are stranded at the station due to bad weather, she will send them hot water and food at the first time; Take pains to give directions to lost drivers; Take the initiative to help the driver repair the car and so on.
"Her lane is the most worry-free lane." The monitor of Class 2, where _ _ is located, commented like this. The toll lane where _ _ is located rarely has abnormal conditions. Her serious attitude, skillful business and a sincere smiling face have virtually resolved many contradictions. She always said that it is not easy to trust each other. As long as our work is in place, the drivers and passengers will certainly understand.
I remember one day in July, 20 1 1, an overloaded agricultural vehicle drove into the toll lane of non-green passage, not only refused to pay the toll, but also deliberately made trouble, asking someone to judge with foul language, and even the drivers and passengers stuck in the adjacent lanes and adjacent lanes "insisted". Caused a serious traffic jam. At that time, as an instructor, _ _ immediately stepped forward to assist the monitor, directed the driver to park in the toll plaza, and then worked patiently and meticulously with the monitor to do the driver's ideological work. The hot weather in July, coupled with the scorching sun on the road, made the temperature more than 40 degrees, which was particularly hot and hot, and the flowing sweat almost soaked their whole bodies. However, in order to prevent the situation from expanding and the contradiction from escalating, she warned herself again and again to be calm and not to be impatient! No matter what the driver says, no matter what the driver says or doesn't say, always keep a friendly attitude, stick to the principle of legal levy, give up every inch of land and earnestly persuade the driver. Finally, after nearly 30 minutes of explanation and persuasion, the driver was finally influenced and paid the fee according to the regulations. When the car started, a piccolo and the driver's embarrassed smiling face gave her the greatest affirmation and understanding of her work. She also encountered many things like this. In any case, she always insisted on dealing with disputes in a humble way and resolving conflicts in a reasonable way. Over time, some cart drivers who always make things difficult for others met _ _, not only stopped picking on them, but also played a few jokes and even moved some fresh fruits from their cars to ask her to taste them, but she politely declined.
When some colleagues complain about drivers and passengers, she always says that we should put ourselves in the driver's shoes and put ourselves in their shoes. As long as we serve with our heart and put ourselves in the other's shoes, what we get is not complaining, but respect and a kind smile.
The monument of honor is a ladder to encourage people to make progress. Since the star-rated examination was carried out, it has won six five-star toll collectors and four-star toll collectors 14 times, and the error-free toll reached 558,474,850 yuan. And successively won the honorary titles of _ _ advanced individual in toll station of main line in 2009, advanced individual in management office in 20 10, advanced group cadre in 201/KLOC-0, advanced individual in management office and advanced individual in senior management bureau.
In her ordinary post, _ _ describes her extraordinary life with bits and pieces of life and work. Like a small paving stone, she is firmly embedded in the highway of _ _, and plays her own wonderful chapter on the stage of charging window with regretless youth and all her efforts!
I am a young girl who has just joined the toll collector team for only a few days, so I am still unfamiliar with the toll collection business and have not made any sensational achievements in my work. Compared with many colleagues, they stick to their ordinary posts for a long time and dedicate their warm and intimate smiles and words to the drivers and passengers from all over the world, which makes me moved and educated! After several days' study, under the careful instruction of the monitor and the old toll collector, I was nervous at first and now I can skillfully operate the charging procedure. Now I summarize my experiences and feelings during this period of work:
Smiling service is the focus of expressway window image and the key to improve window service. Toll collectors keep smiling at work, which is not only a respect for others, but also a beautiful performance of caring and sincerity. I have to deal with all kinds of drivers when I go to work every day. Sometimes I meet irrational drivers who are dissatisfied with the charging standards. When I make rude remarks and complain, I feel really bad. I have never been scolded like this, but I still have to keep a peaceful mind, sweet smile and excellent service to explain everything to the drivers patiently! So that they can understand our work and cooperate with us. Of course, there were moments that moved me. When some high-quality drivers and passengers passed by, they would see you smiling so sweetly and ask: What happy things happened today? What a sweet smile. These are also affirmation and encouragement for my work.
I remember one time when I was working in the green channel, I lost 20 yuan because of my carelessness. At that time, I was really uneasy, and my mind kept thinking. At that moment, I realized that my business level was not enough, and I was ashamed of my negligence, so I made up my mind to study hard, improve my business and prevent and reduce mistakes.
With the last lesson, I studied hard in the charging work and asked if I didn't understand it. Now I can operate the process skillfully. Proficient in the charging nature of various models, so that each car can verify the model, count the money skillfully, change the money carefully, and ask the squad leader for help when encountering problems that he doesn't understand, which effectively reduces the error rate, and increases the work efficiency with the transfer of time.
In my opinion, the toll collectors are actually repeating civilized expressions day after day, busy charging and issuing cards. Breathing a lot of automobile exhaust every day, I also welcome colorful and various vehicles with a smile, and welcome the drivers and passengers who are sent to all corners of the country. Live by singing "hello", "goodbye" and "how much I charge you, how much I change you" every day.
In the eyes of outsiders, highway toll collectors have desirable jobs, good working conditions, decent and beautiful scenery, which is enviable and fascinating. As everyone knows, it also has its own hardships and difficulties. Due to the particularity of toll collectors' work, it is decided that they will pay more than they get. The toll station implements semi-military management, has strict organizational discipline, has little freedom during work, and cannot leave the toll collection post at will, and cannot go to the toilet overtime; Furthermore, the toll station is a service window and a window to show the good professional image of the expressway. We are willing to ask for high-quality civilized service, singing, receiving and paying, civilized language and smiling service!
I know that there is a big gap between me and the efficiency requirements in any aspect, but I will actively cooperate with the monitor to improve my business ability and quality through continuous learning, and be a qualified toll collector with assured leaders and satisfied drivers.
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