For enterprises, the ideological status of leaders and employees largely determines the status of production and operation. If you admit that "there will always be mistakes in doing things", then problems will certainly arise. Klaus, a master of quality management, said: "If you set the yield as 85%, it means that the error of 15% is allowed." In this way, of course, you can't improve the quality of your products.

Classic learning

There is an old saying: "Take the law." If you don't pursue perfection, your work can't be satisfactory. Only employees with "zero defects" in their work and "zero defects" in their products will bring rich profits to the company; ? A business operator said: "Today's consumers are holding a' microscope' to examine every product and the enterprise that provides it. In the cruel market competition, enterprises that can get more relaxed living space are not' qualified' enterprises or' excellent' enterprises, but' very excellent' enterprises. "

Nevertheless, in practice, many enterprises always "enough is enough" for cost and other reasons, sometimes even at the expense of quality in order to increase sales. ? Here is a set of data that can surprise people who are "enough is enough" in quality. ? If 99.9% is good enough, then in the United States:

1 14500 pairs of unpaired shoes are shipped away every year; ?

Every year, the IRS loses 20,077 documents; ?

Every year, 25,077 books have wrong covers; ?

20,000 wrong prescriptions are prescribed every year; ?

Every year, 55,077 boxes of soft drinks are unqualified; ?

Every day, 3056 Wall Street Journal will be incomplete; ?

Every day, 12 newborns are mistakenly handed over to the parents of other babies; ?

Two planes land at Chicago O 'Hara Airport every day, and their safety is not guaranteed. ?

There will be about 322 mail delivery errors per hour;

……?

The pass rate of 99.9% is still shocking, but for many enterprises, it has not reached this pass rate at all. ? When the water temperature rises to 99℃, it is not boiled water, and its value is limited; If you add another fire and raise the temperature 1℃ on the basis of 99℃, water will boil and a large amount of steam will be generated to start the machine, thus obtaining huge economic benefits. 100 things, if 99 things are done well, and 1 things are not done well, this 1 thing may have an impact of 100% on a certain unit and a certain person.

"Almost good" is a kind of mentality we often have in our work, and "zero defect" means to meet the highest requirements of the workflow every time.

There are defects in the production process of Porsche sports cars. If the defects are corrected at the production and assembly site, the cost will be DM 65,438+0, DM 65,438+00 at the end of the production line, DM 65,438+000 at the last automobile adjustment area of the factory, and DM 65,438+0000 at the guaranteed dealership. The sooner small defects are found, the lower the cost.

"Zero defect" was the first idea put forward by crosby, who asked employees to do things right the first time. The idea of "zero defect" is a new scientific way of thinking, a positive attitude, the only way for enterprises to participate in international market competition, and an opportunity for a person to improve his personal ability and the overall quality of the company, give full play to the overall function of the company and carry forward the corporate culture of the company. No matter individuals or organizations, only by pursuing the "zero defect" of products can they be accepted by the public. Excellent companies in the world require employees to pursue "zero defects" in their work and minimize losses. ? Scene rehearsal

Haier's "zero defect" quality has set an example for many other enterprises. ? In 1985, a user of Haier wrote that the refrigerator produced by this factory had quality problems recently. Zhang Ruimin thought the problem was serious and made a surprise inspection of the warehouse. 76 unqualified refrigerators were found in the warehouse. When studying the treatment methods, cadres put forward two opinions: one is to treat employees who have contributed to the factory as welfare; Second, as a "means of public relations", to deal with people who often come to the factory for inspection by the industrial and commercial bureau, the electric power bureau and the water supply company, and to close the relationship with Haier. But Zhang Ruimin made a counterintuitive decision: all 76 refrigerators were smashed. ? Zhang Ruimin held a site meeting attended by personnel from all departments of the factory. After confirming the production personnel of each refrigerator, a heavy hammer was put forward. The person in charge of the accident smashed all 76 refrigerators with a sledgehammer in front of the factory employees. Bang bang, smashed all the employees' salaries for three months. Seeing the scene of smashing the refrigerator with my own eyes, all the employees in the factory could not help but burst into tears. At that time, Haier was heavily in debt. At that time, refrigerators were also very expensive, and there were not many problems to use. Some refrigerators just have a scratch on the outside.

Zhang Ruimin's move was difficult for many people to understand at that time. However, it was this hammer that broke the old consciousness of the past and made the whole factory staff understand that Haier has no future without strict factory management methods. In Haier, defective products are equal to waste products. ? "Zero defect" soon became the belief of all employees of Haier. The employees changed their careless attitude and made do with it. Everyone carefully operated every production detail. It is precisely because of adhering to the concept of "zero defect" in work that Haier enterprises have won a good reputation and won the loyalty of consumers.

There is an employee named Sharla Cheung in Liuzhou Locomotive and Rolling Stock Factory, and the products he repaired are regarded as "inspection-free products" by inspectors. He is called a "master of thought" by employees; Three times by Liu Chang as "quality pacesetter"; His name is Sharla Cheung, and he is a locksmith in the bogie workshop of this factory.

"100 products may lose the market as long as 1 product is unqualified. 1% unqualified products that slip away from us will be 100% unqualified for users! " In Sharla Cheung's eyes, there is no room for any defects and imperfections.

In the bogie workshop, Sharla Cheung has become synonymous with "zero defects in work". Everyone said that if you want to be a worker, you should be like him. ? Skilled touch of gold

"Zero defect does not require us to be absolutely right for the first time in all occasions and opportunities in life. In fact,' zero defect' is a determination and attitude in our work. When you determine the working standard of' zero defect', you will consciously determine the requirements at the beginning, you will consciously refuse to do so, you will prevent the second repetition, and you will measure the cost of not meeting the requirements from the beginning. " Crosby said.

"Zero defect" is not only a high standard set by excellent enterprises, but also a strict requirement set by excellent employees. Every employee should focus on his work, fundamentally prevent and eliminate defects, and strive for perfection in the quality of work, so as to ensure that there are no mistakes in his work.

Zero defect is not only a working standard and criterion, but also a working idea and personal habit. It is also an unchangeable' rule' that we should always abide by in our daily life, and it is the first true meaning that we should know in our life. Only a life with zero defects is a wonderful and perfect life, a balanced and harmonious life, and a truly right life. "

Friendly reminder? As an employee of an enterprise, you must ensure that your work is "zero defect" in order to make the company develop steadily and grow with the company. As the famous American orator Ziegler said, "If you can do your duty and try your best to do what you should do, then one day, you will be able to do anything you want." ?