Hello, Shanghai Branch of Bank of Communications said that for medical staff, government workers, diagnosed patients, isolated people, or other personal mortgage customers who temporarily lost their income sources due to the epidemic, after verifying the relevant situation, they will provide customers with a grace period for repayment to extend the rescue service, and give mortgage customers a grace period of up to three months to ease the repayment pressure of mortgage customers.

Specifically, the extension of grace period during the epidemic period is subject to the customer's own statement, and relevant certification materials such as work certificate, neighborhood Committee certificate and enterprise certificate can be provided to explain that the application reason is affected by the epidemic. Bank of Communications Shanghai Branch will reasonably determine the specific grace period of a single loan according to the actual situation of mortgage customers, and give a maximum repayment grace period of three months. For loans with repayment grace period, repayment within the grace period will not affect PBOC's credit history.

Bank of Communications deferred repayment application method: If the mortgage cannot be repaid normally due to the epidemic, you can call Bank of Communications customer service at 95559 or contact the mortgage account manager to apply for deferred repayment service. Whether the application is successful or not is subject to the final audit result of Bank of Communications.