1, restart the phone and try to open the program to see if this phenomenon exists;

2. Find the program in Settings-More Settings-Applications-All and try to clear the data;

3. You can update the system version and optimize the system. Try it: Click Settings-More Settings-System Upgrade-Check the update immediately, download the upgrade package according to the prompt, click Check Installation, and the phone will automatically enter the upgrade mode after restarting.

4. If it still can't be solved, I suggest you try to clear all the data, and click Settings-More Settings-Restore Factory Settings-Clear the data of the mobile phone-Reset the mobile phone (check the USB flash drive). Clearing the phone data will format the phone, so you can back up the phone data, including contacts and photos, before this operation.