Bank's work plan and objectives for the second half of the year 1
First, improve the level of internal management and strengthen the construction of corporate culture.
1. Strengthen internal control management. The staff in all positions of the Bank are basically in place, so it is necessary to strictly implement the supervision and implementation of various rules and regulations, implement a management system of grasping the first level and implementing the first level, and assigning responsibility to people, strictly control the risks in all business links, strengthen the implementation of the system, further enhance employees' awareness of risk prevention, and ensure that the comprehensive evaluation of internal control throughout the year maintains the goal of being a first-class bank.
2. Improve service quality. Compared with peers, the service quality of our employees does have a certain gap, which is mainly manifested in the blunt service attitude and lack of initiative and professional level. To this end, we will strengthen evaluation and supervision, training and learning. Employees who have been repeatedly evaluated by customers for their poor service attitude will be listed as the object of stopping the renewal of the labor contract when it expires.
3. Strengthen and improve the assessment and incentive mechanism to enhance the enthusiasm and coordination of employees. By subdividing the market, highlighting the key points of business development, formulating specific work objectives and task plans, making full use of the powerful platform of performance pay assessment scheme, further increasing the intensity of rewards and punishments, praising the advanced and encouraging the backward, forming a good atmosphere of doing their own jobs, doing their best and developing together, and promoting business development.
4. Enhance the vitality of enterprises and build a United and harmonious family. Give full play to the leading role of women's federations and league branches, organize more collective activities, relieve pressure on employees, listen to employees' voices at work, help employees solve difficulties, make employees happy at work and enhance their sense of belonging to banks.
Second, improve and strengthen service functions and accelerate business development.
We will give full play to our own advantages, rationally plan and deploy the work objectives of the customer department and business outlets by subdividing business development priorities and integrating products, continue to take the customer department as the vanguard of market expansion, strengthen and expand the service functions of outlets, form a business development model with clear objectives, coordinated division of labor, mutual support and up-and-down linkage, and comprehensively enhance the market competitiveness of the whole bank.
(1) customer department
It is necessary to strengthen communication with business outlets, subdivide the service functions of the customer department, and subdivide the post responsibilities for public groups, international groups and individual groups, and make it clear that it is necessary to expand asset business, accelerate the all-round development of debt business, intermediary business and wealth management business, and change the previous passive situation of business expansion.
(2) Business outlets
1. Standardize the service, strengthen and expand the service function of outlets, focus on expanding the debt business, personal business, intermediary business and wealth management business, focus on the person in charge of outlets, resident account managers and lobby managers, improve the VIP database, integrate products, and implement the "bundled" all-staff marketing strategy.
2. With the help of our advanced online banking and self-service equipment, we can divert low-end customers, reduce the pressure on the counter, and further optimize the service environment and customer structure.
3. Continue to increase the payroll service as a means to effectively promote the rapid development of the Bank's bank card business and intermediary business.
4. Strengthen the training and study of employees and improve their comprehensive professional quality. By cultivating our own teaching staff, we can create a good learning atmosphere by means of pre-class study, special training and exchange study.
Third, strengthen team building and improve overall combat effectiveness.
1, strengthen the construction of leading bodies and improve execution. The work of the leading group determines the success or failure of the whole team building. We will clearly define the division of labor, give full play to the wisdom and enthusiasm of all members, improve execution and carry out our work in a pioneering way.
2. Strengthen Party building and give play to party member's vanguard and exemplary role. Party member has a large population, but party member's vanguard and exemplary role has not been fully exerted. Give full play to party member's role in various posts, and achieve the goals of standardized operation, controllable risks, high-quality service and remarkable benefits.
3. Take the opportunity of creating a youth civilization number to fully mobilize the enthusiasm of young employees. The Youth League branch has formulated a detailed work plan, including training and learning for young employees, business competition, business promotion within the enterprise, organizing extracurricular activities for employees, etc., to guide young employees to establish correct employment concepts and professional ethics and improve the cohesion and combat effectiveness of the whole bank.
The Bank's Work Plan and Goal II for the Second Half of the Year
Since the second half of last year, provincial branches have adjusted their work focus to internal control, management, case prevention and risk prevention, and put forward a series of measures and requirements, involving management system, personnel thinking, team building and other aspects. The Party Committee of the provincial branch hopes that through these measures and requirements, the development of our branch will really be brought into a standardized track. The improvement of the management level of the whole branch is the premise of positive development. We can't stand the suffering of a large number of cases and increasing non-performing assets in the past, and there is no hope of tossing around like that. Therefore, we must solve the problems of management and risk prevention. The work in the second half of this year should be considered and arranged from the following aspects:
First, adapt to the new situation and the requirements of joint-stock banks, truly learn to seek effective development on the basis of strict risk control, and never repeat the previous extensive development.
After several years of ideological preparation, organizational preparation and system preparation, it is to truly realize the long-term development in the future. We should learn to adapt, control and use this new system and guard against risks, instead of trying to break through this system. Therefore, in the second half of the year, we should seek effective development and learn to go public under strict risk control. Under the current macro-control situation, many large enterprises have some difficulties. Let's take a good look at the enterprises and choose the right time to intervene, and there will be marketing opportunities. In marketing, we should break through the old credit culture, learn to grasp customers, grasp settlement, grasp product marketing and learn to manage customers. Strive for intermediary business income by catching customers, rather than simply putting in credit.
Under the current development concept, we should pay attention to several issues:
First, we will continue to implement the loan approval system and scale management, and recover one piece and one piece to ensure new investment demand. The key is to judge whether a high-quality customer can stand the risk system assessment. The NPL ratio of pure new loans this year should be controlled below 0.3%. It is necessary to strengthen the management of loan scale and ensure that the new loan scale is put into key industries, key customers, key products, key regions and projects approved by the Head Office and provincial branches. We should pay attention to business strategy, have a big picture, focus on key projects, actively do a good job in marketing reserves, and do a good job in settlement and intermediary business.
The second is to intensify structural adjustment and optimize the quality of credit assets. While maintaining high-quality customers such as telecommunications, electric power, transportation and petroleum, we will focus on high-quality customers in growth industries such as education, ports and electronics and industries that meet the requirements of national industrial policies. It is necessary to timely and reasonably control the loans of overheated industries such as steel, cement, real estate and automobiles, and seize the opportunity to withdraw from some overheated industries in an orderly manner. It is necessary to strengthen marketing and expand multinational companies and export-oriented enterprises.
Third, intensify efforts to collect and reduce the stock of non-performing loans, and gradually withdraw from industries and customers with poor operating efficiency, too small scale and no development potential.
Fourth, fully understand the urgency of the current corporate deposit work situation and vigorously promote corporate deposit work. The provincial branch set up a working group on corporate deposits. Under the leadership of the working group, the business system of the company should carefully analyze the deposit situation of enterprises and study and formulate practical measures. I hope to minimize the number of "crossing the road" and don't have water figures.
Fifth, consolidate the basic management and risk control capabilities of personal loan business, make every effort to reduce the stock of non-performing loans in personal loans, and accelerate product innovation and business innovation. After implementing the strategy of "corporate business moving up and personal business sinking", personal banking and intermediary business will become important sources of income and profits of outlets. After the personal loan system and mechanism are straightened out, personal consumption loans and personal housing loans should really get an effective share.
Two. On the basis of the adjustment results of internal management risk control system, we will continue to refine and deepen basic management, improve risk prevention measures, improve basic management level and improve risk control ability. In the second half of the year, we will continue to strengthen basic and detailed management, fundamentally improve risk prevention capabilities and promote sustainable business development.
1. The risk prevention work should always be unremitting, and a long-term mechanism to ensure the quality of assets should be established.
First, continue to push forward the risk management platform project to ensure the quality and progress of related work: complete the preparation and review of system documents at the end of the month; Enter the trial operation stage of the system in June; Complete the project promotion during the year. Risk management platform project is the focus of strengthening management, and the workload and tasks are relatively large, so all branches should attach great importance to it.
Second, improve the dynamic management mechanism of new business management right, introduce product risk rating system, improve risk control policy and product structure adjustment policy, introduce economic capital constraint theory and risk-return matching principle, and adjust the product structure and pricing policy of the Bank.
Third, improve the internal control evaluation and authorization system according to the new authorization method of the Head Office, and adjust and optimize the credit regional structure and customer structure according to the economic development of various regions and the management level of various institutions.
Fourth, strengthen loan access management, improve loan approval mechanism, establish approver evaluation system, strictly authorize management and strictly control the quality of new loans.
Fifth, we should strictly intensify the identification and investigation of non-performing loans, resolutely crack down on unethical behavior, and establish a correct concept of occupation, risk and a good credit culture.
2. Do a good job in the "conference war" after the divestiture of suspicious loans. At present, in accordance with the relevant policies listed by the Head Office on preferential divestiture of suspicious loans, the Bank gives priority to divestiture of suspicious loans with poor asset quality within the scope of the policies, thus minimizing the historical burden and financial burden of provincial branches. Despite the divestiture of non-performing assets, our non-performing rate is still very high, especially in the credit card business. In the second half of the year, we should adjust the focus and focus of the meeting accordingly, thoroughly study the problem of non-performing stocks, dispose of them and write them off as soon as possible, prevent risks and improve asset quality.
The third is to further promote the work of "Safe Operation Year".
This year, it is proposed to achieve safe operation, involving rectification, institutional reform and other aspects of work. Continue to implement the promotion in the second half of the year, and we must ensure safe operation.
Four, actively cooperate with the head office to do a good job of restructuring.
It is necessary to implement the organizational promotion of financial restructuring, accounting treatment after divestiture, institutional merger, financial planning, etc. After the announcement period, we should seize the time to complete the plan of institutional withdrawal and merger and adjust the direction of structural optimization. To this end, all branches should strengthen organizational construction and clarify their responsibilities for work arrangement in accordance with the requirements of the Head Office. All tier-two branches should implement the responsibility system of top leaders, start with key links, and formulate multi-level emergency plans, especially considering emergency measures in the most complicated situations; Leaders at all levels should implement the system of taking turns on duty, and shall not leave their posts without the approval of the leading group. At the same time, it is necessary to ensure the smooth emergency mechanism and information channels, and establish a strict work inspection and accountability system. During the period of announcing the separation, branches should pay close attention to: capital reserve and cash supply, security and case investigation, operation of electronic products and systems, and local media reports, strictly abide by the discipline of answering questions, and ensure that there are no mistakes, no slack and no major problems at this sensitive stage.
Five, continue to promote the "employee training year".
We should do a good job in the training of cadres and workers, further improve the management level and quality of the team, especially strengthen the training and guidance for the heads of grassroots outlets, so that they can quickly change their concepts and realize the healthy development of various businesses.
Sixth, do a good job in DCC online preparation.
First, do a good job in business testing;
Second, pay attention to the training of network employees;
The third is to formulate a thorough and complete emergency plan.
Seven, cooperate with the banking regulatory bureau to do three inspections, timely implementation of rectification.
The Banking Regulatory Bureau plans to station in our bank in 1 month to carry out three inspections: bills, quality of new loans and internal control. In the past year, we have been paying close attention to internal control. In fact, the inspection is also a comprehensive inspection. The specific inspected unit of bill inspection must be implemented and notified to the person. The inspected unit should be cleaned up first, and the bill center should arrange it quickly to correct the problem in time. In addition, the problems found in the audit should be rectified, adjusted and solved.
Eight, pay attention to the ideological work of employees after the announcement of resignation.
After the announcement of the separation of share reform, the outside world was basically calm, which did not affect the interests of customers and the market reaction was not great. However, our internal staff have some ideological concerns. It is hoped that the presidents of branches and department bosses will pay close attention to the negative emotional signs of employees. Some people may be extremely anxious, some people may not understand, some people accept the wrong signal, and everything will happen. For example, veteran cadres may not be very clear about the relationship between "group" and "stock". Generally speaking, we should give everyone confidence and make it clear that in the process of share reform, it will definitely be different from the existing interest pattern, but it will only get better and better. Personnel issues will not change much.
Nine, do a good job of cross-year strategic work arrangements.
I have been paying attention to the issue of strategic delivery for the past two years. Some banks have carried out network transformation and some banks have carried out new business expansion. As the president of a secondary branch, you should have a strategic vision. Although some problems in the assessment system will have an impact on the current period, we feel some pressure, but we must make strategic delivery across the year. The term of office of a unit or department leader is always limited. It is impossible to work in any position and anywhere for a lifetime, and the property is not personal. And a qualified bank leading cadre has mastered such a large amount of resources, and his basic professionalism, professional ethics and basic values are all reflected in his strategic vision. In banking, we can't be hungry like farmers, eat and sell the millet first, and don't even leave the grain until next year. As a bank, we can't make ends meet. This is a quality problem! The problem of strategic delivery must not be ignored, and more consideration should be given to cross-year financial arrangements rather than giving up.
The Bank's Work Plan and Objectives for the Second Half of the Year
First of all, I think what I should do most is to consolidate my foundation through study. After all, when customers come to handle business, if I don't know this clearly, it will probably cause some troubles, so I don't think learning business knowledge is out of date. Some emerging businesses have only come out in recent years, and not every customer can understand the key points. So I'm going to learn more theoretical knowledge from the manager of the bank, or I'm going to observe how others explain to customers and what I've been ignoring in my usual work. Only by understanding these points can I make a solution according to my own problems. I believe that after this stage, I can grow up.
In addition, I can also apply to go outside with some salesmen, because I think this is also the best way to exercise myself, so I'm going to take this opportunity to exercise my oral expression ability and try my best to listen clearly to my customers when I handle business. If the other party says I don't know much about it, I can rearrange the language and convert it to an acceptable level, so I must wait until the customer knows something about it, otherwise once the customer wants to do it.
If there is training for bank employees in the second half of the year, then I think we can try more in these areas. If the training class can have its own places, it is naturally the best. When I sum up the meeting, I should also keep the minutes of the meeting to ensure that I don't miss any opportunity to improve myself. In addition, I think that through mutual exercise with colleagues, we can also improve the speed of business. After all, in the usual banking work, in addition to my excellent expression ability, the efficiency of the work is also more important, but I think as long as it can attract my attention, it will definitely improve.
In fact, I think this is more like a plan about how to improve my ability, but after all, after my ability can be improved, I will definitely apply it to my usual work. So at this moment, I am more determined to complete the task in the second half of the year. I must find ways to finish the work better on the basis of completing the existing tasks.
The Bank's Work Plan and Objectives for the Second Half of the Year
2008 was a year in which the Bank comprehensively promoted business process integration, business sector construction and business transformation. In order to better meet the needs of its development, we should actively create a learning bank and strive to cultivate and bring up a staff with good moral quality, high professional level, strong risk awareness and excellent service quality. On the basis of fully considering employees' training intentions, development needs and training resources, the Municipal Branch has formulated the 20-year Education and Training Plan of Bank of China-Branch, which is hereby printed and distributed to you. All units are requested to carefully plan and organize according to the actual situation to ensure the completion of various training plans throughout the year.
I. Basic principles
With the overall goal of building three teams of operation management, professional technical skill operation and talent development of the head office and branches, closely focusing on the work of the whole bank, and focusing on the business skill training of managers of grass-roots operating institutions, account managers of business segments and counter operators; The principle of improving the on-the-job training system in close connection with the actual reform and development of the Bank; Adhere to the principle of integrating theory with practice and combining learning with application; The principle of combining professional quality with enterprise culture construction; The principle of combining all-staff training with all-round improvement; The principle of combining training on demand with business development.
Second, the training objectives
In order to comprehensively promote the business process integration, business sector construction and business transformation of the whole bank, and strive to enhance the market competitiveness of the whole bank, the main task of education and training in 2000 is to continue to implement the goal of all-staff training, with specific emphasis on business management, financial management, risk management, asset management, personal gold business, corporate business, settlement business, internal control and compliance, civilized and high-quality service, human resources, computer operation, corporate culture construction, ideological and political work and party and youth league work. Focus on the following five aspects:
First, to meet the needs of business process integration, business sector construction, business transformation and human resources reform and development, and to highlight the training of new knowledge and new business varieties;
The second is to improve the business operation ability of integrated tellers and highlight the business skill training of integrated tellers;
The third is to promote business development and highlight exhibition industry training;
Fourth, continuously improve the management level and highlight the cultivation of management leadership and execution;
Fifth, vigorously cultivate team spirit, create a positive atmosphere, and highlight corporate culture construction training.
Third, the basic practice
1, relying on the teaching strength of our bank to do a good job in training. Organize part-time teachers, heads of administrative departments and key talents to prepare lessons and give lectures carefully according to the training content and requirements, complete the expected training content, and gradually improve their ability to run schools.
2. Organize and encourage employees to study by themselves online. With the opening and increasing of online training courses on the internal websites of provincial branches, employees are organized and encouraged to take advantage of the convenience of online learning.
3. Make use of teaching CD to carry out personalized training. In order to strengthen management and business development, the city branch provides self-selected training courses on the basis of full investigation, encourages employees to study by themselves after class, and gradually realizes personalized training.
4. Strengthen training, make full use of superior training resources to do training and job transfer training.
First, according to the current situation of banks, make full use of the training resources of the head office and branches, strengthen the management of business management, professional technology and skill operators, business development and related skills training, and improve their comprehensive quality;
The second is to organize front-line employees to observe and study in the system or peer units, so that they can get intuitive feelings and learn from others' advanced experiences and successful practices, thus improving themselves.
Fourth, the basic requirements
(1) Raise awareness. It is the common responsibility of management at all levels to strengthen education and training, improve the comprehensive quality of employees and expand the space for career development. Therefore, leaders at all levels and heads of departments should attach great importance to education and training, actively organize the training of this major as planned, actively support and cooperate with the training of other departments, and ensure that the training plan of the whole bank is implemented.
(2) Careful planning and organization. All departments of the Municipal Branch shall implement the training plan of their own departments such as teaching materials, teachers and venues, and actively do a good job in training management. We should constantly study innovative training courses, promote teaching interaction, and improve training quality and efficiency.
The Bank's Work Plan and Objectives for the Second Half of the Year
In the first half of the year, under the guidance of the spirit of the Head Office's working meeting at the beginning of the year, the whole bank closely focused on the working policy of "consolidation, improvement, reform and development", took the "Twelfth Five-Year Plan" strategy as the goal, combined with the revitalization of the old industrial base in Northeast China, worked hard, worked together with Qi Xin to overcome unfavorable factors, continued to carry forward the spirit of struggle, and constantly expanded new business areas with the motto of "honesty, trustworthiness, innovation and pragmatism".
By the end of June, the balance of various deposits in our bank was RMB 10,000, an increase of more than RMB 10,000 over the beginning of the year and RMB 10,000 over the same period last year. Among them, the balance of savings deposits was billion yuan, an increase of billion yuan compared with billion yuan at the beginning of the year, an increase of billion yuan over the same period of last year. The company's deposit balance was billion yuan, an increase of billion yuan over the beginning of the year and billion yuan more than the same period last year. The balance of various loans was million yuan, an increase of more than million yuan over the beginning of the year and more than million yuan over the same period last year. Loan to deposit ratio. According to the principle of "one excess and two non-performing loans", the balance of non-performing loans was billion yuan, an increase of billion yuan over the beginning of the year and a decrease of billion yuan over the same period last year. The proportion of non-performing loans decreased by% compared with the beginning of the year. According to the "five-level classification", the balance of non-performing loans was billion yuan, an increase of billion yuan compared with billion yuan at the beginning of the year, and the proportion of non-performing loans increased, down by percentage points compared with the beginning of the year. The income is million yuan, the expenditure is million yuan, and the operating loss is million yuan.
I. Summary of the work in the first half of the year-The general characteristics of the Bank's operation in the first half of the year are: the scale of deposits has not increased much, the work of revitalizing non-performing loans has achieved certain results, and the operation reflects losses.
(a) to overcome the unfavorable factors, and strive to absorb deposits, and create a new situation in the work of absorbing and storing. Due to historical and objective factors, the bank's storage absorption work did not go smoothly at the beginning of the year, and the bank leaders immediately organized middle-level managers to hold a storage absorption work meeting and formulated a storage absorption plan.
1. Employees change their ideas from passive deposit absorption to active deposit absorption. In recent years, banks have been linking the completion of deposit absorption with employees' wages, but the effect is not great. In the first half of this year, bank leaders paid more attention to making employees realize that "deposit is the foundation of establishing a bank". With the education of the concept of "deposit to run a bank" and the competition of "I am my home", the employees' ideas have changed greatly, from passive deposit absorption in the past to active deposit absorption through relatives, classmates and friends, which lasted only three months in one quarter.
2. Exploiting the corporate deposit market by active marketing means, and corporate deposits have increased. In the first half of the year, the Bank effectively carried out various marketing activities and actively printed various new business leaflets, which not only improved the visibility of the Bank, but also publicized the new business of the Bank to new and old customers. While stabilizing old customers, we also actively use various means and measures to tap new customers; The whole bank is looking for information about large deposits. For some special customers, the bank leaders personally tackle key problems and give guidance. Thanks to the joint efforts of the whole bank, it not only curbed the downward trend of deposits, but also increased by 1 10,000 yuan compared with the beginning of the year and the same period last year.
(2) Relying on credit card and market development, vigorously expand intermediary business. By the end of June, the bank had issued new cards with a balance of 1 10,000 yuan. The consumption amount of pos machines is RMB; Number of newly-increased wage households10,000.00 yuan; Acting as an agent for property insurance, acting as an agent for Millennium Red Insurance with the amount of RMB, and acting as an agent for Hongtai Life Insurance with the amount of RMB 1 10,000 yuan; Collect the phone charges of China Unicom and China Mobile, amounting to 10000 yuan; The prepaid card was sold on behalf of 10000 yuan, and the income from intermediary business was 10000 yuan, which successfully completed all the indicators of intermediary business.
1. Strengthen the development of intermediary business market and enrich the intermediary business team. In March, a full-time job competition was held, and the personnel were adjusted. In order to strengthen the market development of intermediary business, we will enrich the personnel with marketing expertise to the intermediary business team.
2. Intermediate business indicators are decomposed layer by layer. The personal business department of our bank breaks down all the indicators of a year into months and people, and instructs the head of the intermediate business group to make a special report at the end of each month. In this way, the intermediate business indicators issued by the headquarters are well completed.
3. Do a good job in traditional business and vigorously develop new business and new varieties. In mid-June, on the basis of continuing to provide traditional intermediary services such as collecting mobile phone charges, selling prepaid cards, and paying wages on behalf of others, the bank launched new services such as collecting PHS calls and collecting fixed-line calls from Netcom. In the first half of the year, our bank opened a new account for transferring wages to households and opened a new card.
(3) Actively expand new varieties of credit business and enhance social effects.
1. Opening acceptance business By the end of June, our bank had handled two acceptance bills with a total amount of10,000 yuan, and the fee income was RMB. -At the beginning of the year, the Corporate Finance Department of the Bank organized employees to learn the management measures for acceptance bills. In order to improve our social visibility and expand our social influence, in March, 2008, our bank began to publicize. On March 3rd, 20081day, our bank handled the first acceptance bill with the amount of RMB10,000 yuan. The acceptance bill business has not brought much income to our bank, but through the handling of this business, we can not only let more customers know about our bank, but also increase our feelings with customers in the service process, enhance good social effects and increase our corporate deposits.
2. Start small secured loans for laid-off workers. By the end of June, the bank had handled small secured loans for laid-off workers 1 10,000 yuan. In order to increase the source of income, under the active operation of the bank leaders, the bank became a financial institution designated by the Municipal Finance Bureau to handle small secured loans for laid-off workers. In order to ensure the timely issuance of each loan, the employees of the corporate banking department of our bank actively cooperated with each other, so that this business can be carried out smoothly, which truly embodies the purpose of "hometown bank serving hometown citizens".
(d) Actively collect loans and strive to reduce non-performing loans.
1. Do a good job in post-loan investigation and actively collect loans. By the end of June, the bank had recovered the loan of 1 10,000 yuan. In order to prevent new non-performing loans and reduce the loss of credit assets, the bank actively does a good job in post-loan inspection. In the first half of the year, the business department of the company visited the normal loan households of our bank one by one to learn about the operation of the enterprise, communicate with the president in time when problems are found, and make a post-loan inspection report. For the loan that is about to expire, a reminder notice will be sent to the borrower one month in advance, and it will enter the enterprise investigation, and the gold customers with good operating efficiency and good repayment reputation will be handled to borrow the new and return the old. For loans involving government actions, banks began to collect loans two months in advance, such as loans from water companies and market service centers. Our loan officers visited-,-,-,-and-respectively and made timely repayments for these two loans. At the same time, the interest owed by-ten thousand yuan will be fully recovered.
Five articles about the Bank's work plan and objectives in the second half of the year:
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★ General 10 Bank's half-year work summary
★10 summary of banking work in the first half of 2022
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★ Summary of Personal Work in the Bank (Selected 10)
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