Taking Shanghai as an example, the opening method:

Deposited employees can edit the short message "provident fund account number # ID number # A" and send it to 12329, then the short message service can be opened. You can also apply for opening services at Shanghai Housing Provident Fund Network, Shanghai Provident Fund mobile phone client, 12329 housing provident fund hotline self-service and manual service.

following the 12329 call hotline, starting from September 1st, this city will take the lead in opening the 12329 short message service platform for housing provident fund in China.

12329 short message for housing provident fund is a special service platform for housing provident fund approved by the Ministry of Industry and Information Technology and built according to the requirements of the Ministry of Housing and Urban-Rural Development, which belongs to a public service short message platform. After the opening of the 12329 SMS platform, the Municipal Provident Fund Center will provide all employees who have paid the provident fund with information on account changes such as deposit, payment, interest settlement, sealing and payment suspension free of charge;

employees who have provident fund loans and are repaying loans can receive SMS reminder services such as repayment announcement, withdrawal and repayment. In the future, new services will be added as needed.

According to the Ministry of Housing and Urban-Rural Development, 12329 SMS is a non-emergency public service SMS for the public, which is specially used for housing provident fund work and services. It is not allowed to charge information fees to the public, and it is not allowed to engage in any business activities.

12329 SMS mainly includes public information service and personalized service. Public information services include publicity of housing provident fund policies, business announcements, etc., and personalized services include notification of account changes, business progress and results, etc. All localities can gradually open related services according to the actual situation.

expanding information

content of short message service for provident fund

1. All localities should make full use of existing resources and reduce repeated investment, and build the 12329 housing provident fund hotline according to the requirements of the 12329 housing provident fund hotline service guide (hereinafter referred to as the service guide). After the 12329 number is activated, other hotline numbers should be stopped and notified to the public in time.

2. The 12329 housing provident fund hotline mainly provides basic services such as business consultation, complaints and suggestions, return visits and investigations by manual voice, and provides extended services such as business guidance, business inquiry and business acceptance by manual voice and self-help voice according to local actual conditions.

3, 12329 housing provident fund hotline construction mode is divided into two types: independent self-construction and service outsourcing. Independent self-built mode The urban housing provident fund management center (hereinafter referred to as the provident fund center) organizes the construction of the hotline platform itself, which is responsible for daily operation; The service outsourcing mode is entrusted by the provident fund center to the outsourcing service provider to be responsible for the hotline construction and operation.

all localities should choose the construction mode according to local conditions and encourage the adoption of service outsourcing mode. Conditional areas, hotline construction and operation can break the geographical boundaries, moderate regional concentration.

4. provident fund centers that have opened hotlines should change the service hotline number to 12329 before the end of December 212. All localities can apply to the local communication administration for opening a short number of 12329 with the Letter of the Ministry of Industry and Information Technology on Checking and Allocating the National Unified Public Service Telephone Number of the Ministry of Housing and Urban-Rural Development (No.83 [211] of the Ministry of Industry and Information Technology), the technical scheme for starting the number and contact information, and improve the 12329 housing provident fund hotline according to the requirements of the Service Guidelines.

the housing and urban-rural construction departments of all provinces (autonomous regions) should summarize the opening of the 12329 housing provident fund hotline in local cities and report it to our department for the record. The provident fund centers of municipalities directly under the central government and Xinjiang Production and Construction Corps directly report the summary of the 29 housing provident fund hotline to our department for the record, and the provident fund centers of municipalities directly under the central government and Xinjiang Production and Construction Corps directly report it to our department for the record.

5. The provident fund center that has not yet opened the hotline can directly consult our department when formulating the plan. After the plan is completed, it will be reported to our department and the housing and urban-rural construction department of the province (autonomous region) where it is located for the record, and an application will be made to open the 12329 housing provident fund hotline.

6. The housing and urban-rural construction departments of all provinces (autonomous regions) should strengthen organizational leadership, establish and improve the service responsibility system, guide and supervise the construction, operation and management of the 12329 housing provident fund hotline in the cities under their jurisdiction, and continuously improve the service quality of the hotline.

7. All localities should include the construction and operation expenses of the 12329 housing provident fund hotline in the special funds of the provident fund center. All provident fund centers should set up specialized agencies to take charge of hotline work, strengthen business policies, service skills and management training, and provide high-quality and efficient services.

No.8 and No.12329 resources belong to the state, which should be strictly implemented by the Ministry of Industry and Information Technology and local governments

Reference: Xinmin. com-Shanghai 12329 short message service platform for housing provident fund will be opened on September 1st

Reference: Xinhuanet -12329 short message service for housing provident fund will be opened nationwide

Reference.