1, talk about the dialogue. Facing collectors, we should have a good attitude and pay attention to the opening remarks. Don't be aggressive from the beginning and destroy the good relationship between the two sides. The more amiable you are, the more humane your attitude will be, and so will the other person.
2. Good communication. Communication ability is a magic weapon to effectively persuade debtors to settle their debts. The tips of communication are as follows: imitate the way, speed and volume of the other party's speech, be calm, deal with angry customers and appease the other party. Good EQ and professional attitude are the key to success.
Keeping a rational and friendly attitude will always get a hundred times better response than using an irrational and coercive attitude.
4. learn to shut up. Silence is the best way to speak. Remember: Don't say anything useless, and don't have unnecessary disputes with customers, lest you win face and lose money.
5. Maintain relationships. It is unwise to delay the date for the sake of difficult circumstances, so that it cannot be renamed, but it is a taboo in shopping malls. As the saying goes: harmony makes money, and it is said that you should be careful when collecting money. Service: Let's stay on the line and meet again in the future.