It is ok for the provident fund to directly call 12329 to complain. 12329 provides provident fund account inquiry, personal loan account inquiry, provident fund business guide, personal loan business guide, latest policy notice and self-service etc. It mainly provides basic services such as business consultation, complaints and suggestions, return visits and investigations by manual voice, and provides extended services such as business guidance, business inquiry and business acceptance by manual voice and self-service voice according to local actual conditions. Legal objectivity:

Article 36 of the Regulations on Housing Provident Fund Management, employees and units have the right to inquire about the deposit and withdrawal of housing provident fund of themselves and their own units, and the housing provident fund management center and the entrusted bank shall not refuse. Workers and units have objections to the balance of storage in the housing provident fund account, and may apply to the entrusted bank for review; If there is any objection to the results of the review, you may apply for a re-review of the housing provident fund management center. The entrusted bank and housing provident fund management center shall give a written reply within 5 days from the date of receiving the application. Workers have the right to expose, report and accuse the misappropriation of housing provident fund.