1. The information has not been updated: the provident fund center has not received the latest commercial loan information, so you can contact the bank or provident fund center and ask for updated information.
2. Do not meet the conditions for withdrawal: withdrawal of provident fund must meet certain conditions, such as purchase of owner-occupied housing, repayment period, etc. If you don't meet the requirements, you can't withdraw the provident fund, and you can't find the commercial loan records.