1. Introduction of Black Cat Complaints
Black Cat Complaint is a consumer service platform owned by Sina, through which users can complain about the irregular behavior of businesses, and there is also a corporate reputation ranking to help consumers choose their consumption behavior. On March 201August 14, Weibo and Sina.com jointly held the 3. 15 Forum with the theme of "Building a New Consumption Ecology", and the consumer service platform jointly launched by the two sides was officially launched. As a representative of the third-party consumer complaint platform, black cat complaints play an active role. The third-party complaint platform gathers the strength of people from all walks of life, broadens the complaint channels for consumers with the efficient mode of the Internet and professional legal weapons, and also provides professional rights protection science knowledge. Finally, through the mutual cooperation of forces from all walks of life, we will form a joint force to jointly standardize the development of the industry, purify the consumption environment and enhance consumer confidence.
2. Black Cat Complaint Platform Service
The most important thing is consumer complaints. Users who have disputes with enterprises in the process of consumption can complain by submitting corresponding vouchers through black cats. 2019165438+16 October, the collective complaint function was launched, and the same lawsuit involved many people. After one person initiates a collective complaint, others can quickly participate through the content filled in by the sponsor. This function simplifies the complaint process of consumers and provides a channel and platform for "mutual assistance". At the same time, defenders who participate in collective complaints can share information, form a joint complaint of all netizens, expand the influence of complaints, and urge enterprises to solve complaints more efficiently, thus better safeguarding their legitimate rights and interests.
There are other different services on the black cat complaint platform, such as red and black list, gang group, hot spot tracking and so on. This has greatly safeguarded the rights and interests of consumers, helped them fully understand the dynamics of the consumer market, and played the role of consumer early warning and consumer guide.