12329 housing provident fund hotline provides users with provident fund business consultation, affordable housing loan reservation and other services through the combination of telephone self-service inquiry (IVR) and manual agent service. Telephone self-service (IVR) service hours are 24 hours, and manual service hours are from Monday to Saturday, from 9: 00 to 17: 00.

12329 Inquiring about business scope

IVR services include the following items:

I provident fund account and loan repayment

Second, the loan qualification and quota query

Three. Operation guide

Fourth, personal account inquiry method

Verb (abbreviation of verb) deposit scope, object, deposit base and proportion

Six, provident fund outlets to accept inquiries

Labor services include the following contents:

I. Personal business consultation

Personal business consultation mainly includes policy and operation process consultation such as housing provident fund deposit, housing provident fund withdrawal, housing provident fund loan and housing provident fund repayment; Personal account information verification; The provident fund business in Shanghai accepts the address inquiry of outlets, etc.

Second, the unit business consulting

Unit business consultation mainly includes unit information check, unit account opening, unit account cancellation, unit change, unit deposit, unit employee transfer, unit provident fund online business processing system function, unit provident fund online business processing system operation and unit provident fund online business processing system failure.

Third, the affordable housing loan appointment.

Affordable housing loan reservation mainly provides policy consultation and reservation service for affordable housing customers.