You can check the balance, monthly payment and deposit details of personal provident fund account through online banking, mobile banking, telephone banking and self-service banking of CCB, and you can also check the balance and details of personal housing provident fund loans through online banking, telephone banking and self-service banking and handle related businesses.

Specific query process:

1, online banking

Individual customers who have not signed the online banking of CCB need to go to the outlets with their identity documents, go through the signing procedures, and then log in to the online banking of CCB to add individual housing provident fund accounts. Customers who have registered CCB online banking only need to add personal housing provident fund account number under their online banking customer number.

2. Mobile banking

Customers can use the mobile phone network function to download software, run CCB mobile banking software and open mobile banking services. SMS customers must bring their ID cards to CCB outlets or telephone banks to complete the signing and account addition of provident fund SMS service customers.

3. Telephone banking business

Customers need to bring their ID cards to CCB outlets to sign contracts, and then they can apply for telephone banking inquiry service of provident fund.

4. Self-service bank

Customers need to bring their ID cards to CCB outlets to handle the relationship between their Dragon Card Savings Card, special passbook for provident fund (hukou book) and personal provident fund account. After opening the self-service banking service, they can query and print the relevant information of personal provident fund accounts on the ATM and self-service terminals of CCB.