The year-end summary of Agricultural Bank of China (1) For the bank employees who are at the center of the reform wave, especially for me who work in the position of account manager, there are many things worth remembering. The competition made me feel the pressure from the beginning, that is, since then, I have more vitality in my heart, so I must work hard and live up to my mission. That's what I think and do. Over the past year, I have followed the pace of the department leadership in my work and worked hard to complete all the work around the key points of the department. With wisdom and sweat, with actions and effects, it embodies the spirit of dedication and selfless dedication.
Customer first, deposit as the center.
Due to the change of customer policy and unfair and vicious internal competition, my deposit has been greatly reduced. Up to now, my deposit task is still1600,000 yuan per day, and my personal deposit is 2.5 million yuan.
Customer first, deposit as the center.
In my work, I always set up the concept of customer first, taking the customer's affairs as my own business, worrying about the customer's urgency and thinking about the customer's thoughts. In terms of working methods, I always achieve "three diligence", diligent in moving my legs, diligent in hands-on and diligent in thinking, so as to win the support of customers for our business. I can be a serious and responsible person in my work.
"The needs of customers are my job."
I have been engaged in credit and deposit work in banks for more than ten years, and my ability to work independently is relatively comprehensive. With the needs of bank reform, my working ability and comprehensive quality have been greatly improved, and my business level and professional skills have also been updated and improved with the reforms in various stages. In order to live up to my mission and strive to complete the tasks assigned by my superiors, I, as the account manager of the customer, with the help of the department, boldly explore ideas, establish the idea of customer first, recruit different customers, adopt different working methods, and strive to provide the best financial services for customers. My understanding of work is that "the needs of customers are my work".
Open up new ideas, be brave in innovation and work creatively.
With the reform of China's economic system and financial system, the trend of customers choosing banks has been formed, and the competition among banks is becoming increasingly fierce. In terms of business development, you have me and I have you. In order to survive and develop in the competition, how to serve key customers plays a decisive role in our business development. I think as an account manager, we should always pay attention to market research and market dynamics. Studying the market is to analyze the marketing environment, study the customers on the premise of grasping the objective environment, understand the operating rules of customers' funds through the research on customers, and strive to track the downstream funds from customers to our bank, so as to realize the "monopoly control" of funds from the source, realize the internal circulation of funds and consolidate our financial strength. In one of my customers this year, the capital flow is relatively large. In order to make its capital circulate in the body, I started from scratch, won the trust of the unit with high-quality service, and gradually found out the downstream units of the unit. Through many door-to-door contacts, all the infrastructure funds allocated by the unit were left in our account. In addition, in July this year, the municipal government asked the national treasury to take the initiative to contact the door when transferring the funds out of the commercial bank, and successfully retained the customer's funds in our bank.
Another example is to carry out health and fitness activities as a clue, which not only pushes the communication with customers to a deeper level, but also breaks the traditional public relations model and has received very good results in the work. In September this year, when I had a friendly exchange of skills with the relevant personnel of a real estate company, I learned that the customer wanted to auction some of his properties and worked actively to transfer the auction money of 5 million yuan to our bank smoothly.
I have a strong sense of professionalism and responsibility in my work. I work hard and actively. I never pick and choose, and I don't pick heavy ones. I can try my best to finish every job on time and with good quality. In my daily work, I always insist on high standards and strict demands on myself, taking the overall situation into account, regardless of gains and losses. In order to complete various tasks, I sacrificed my spare time, gave up weekends and holidays, and spent all my time and opportunities serving customers, making friends with customers and being friends that customers are willing to associate with. Through unremitting efforts, in my XX years of work, although the results were not satisfactory due to unfair competition in the industry, I did my best. Strive for a greater breakthrough next year!
Year-end summary of Agricultural Bank of China (Chapter II) 1, ideological and moral aspects.
Can seriously study the relevant financial laws and regulations, learn the business rules and knowledge of China Agricultural Bank, improve business quality, strengthen the education of honesty and self-discipline, be loyal to their duties, and act according to law. Concerned about current affairs and state affairs, increase your vision and political theory. We can strictly abide by the national financial policy and the rules and regulations of our bank. Distinguish between true and false, and constantly improve your observation and analysis ability.
2. Work performance and professional level.
I love my job and can treat every task correctly and seriously. I learned a lot of knowledge and exercised myself at work. After a year of unremitting efforts, my work level has made great progress. Usually, I can be serious and responsible, try my best to complete the tasks assigned by my superiors with high standards and quality, regardless of personal gains and losses. I think my professional level and skills should be constantly improved. Now enterprises bring forth the old and bring forth the new I want to be familiar with every new product and business of ABC, so as to help customers effectively solve related problems.
3. Service awareness and performance.
My requirements for personal work at ABC are also constantly improving. My post is the service window of China Agricultural Bank, and my words and deeds represent the image of the bank. We should not be a little sloppy and lax in our work. As we all know, Zhou Nan Sub-branch is one of the outlets with large business volume in Chengnan Sub-branch. Therefore, such a working environment forces me to constantly remind myself to be serious in my work and to operate in strict accordance with the rules and regulations formulated by the bank. I've been asking myself for a year. With my efforts, I personally didn't have a liability accident for 20 years. Zhou Nan Sub-branch will publish the performance and internal control of each employee every quarter, so that the employees in front can choose their jobs first, so that all employees can realize the gap and feel the pressure, thus generating motivation. This practice has effectively opened up the work situation and achieved good results in intermediary business. In 20** years, my performance appraisal was as follows: fund sales were about 4.7 million, agency insurance was about 670,000, credit card 12, and online banking 15.
In the new year, I set myself a new goal, that is, to step up my study, better enrich myself and meet the challenges of the new period with full mental state. There will be more opportunities and competitions waiting for me next year, and I am also secretly encouraging myself. Stand firm in the competition. Down-to-earth, our eyes should not be confined to the small circle around us, but should focus on the overall situation and future development. I will also learn from other colleagues, learn from each other's strengths, exchange good work experience with each other, make progress together, and strive for better work results.
Year-end Summary of Agricultural Bank of China (Chapter III) Personal Work Summary of Agricultural Bank of China in XX years165438+1October Author: _ _ _ _ _ _ _ Date: _ _ _ _ _ _ Personal Work Summary of Agricultural Bank of China in XX years165438+.
Food security has always been a major issue related to the national economy and people's livelihood. Without adequate food as the backing, other development is impossible. The responsibility system for food security is implemented by the head of government. In order to complete the glorious task entrusted by the government leaders to the Agricultural Development Bank, ensure local food security, actively cooperate with finance, food and other departments to scientifically identify the loan qualifications of grain purchase and sale enterprises, and actively strive for funds from higher banks, fully ensuring the demand for grain purchase funds in our city. By the end of xx, a total of 24.37 million yuan of grain purchasing and storage adjustment loans had been issued, which supported the purchase of 6.5438+million kilograms of local grain reserves and 654.38+0210,000 kilograms of adjusted grain, and supported the purchase of 5.87 million kilograms of wheat by xx Kangliyuan Flour Mill, which better protected the interests of grain farmers.
Second, based on rural infrastructure, Scientific Outlook on Development actively supports the construction of new countryside and provides stamina for the leaping development of xx economy.
If you want to be rich, build roads first. Xx is a county-level agricultural city and a tourist city. Agricultural products entering the city, industrial products going to the countryside and developing eco-tourism all need highways as the foundation. The construction of new countryside and the goal of realizing a well-off society in an all-round way also need good rural highway construction. Therefore, since the fourth quarter of last year, we have actively cooperated with the Finance Bureau, Transportation Bureau, Fangxing Company and other departments to conduct a comprehensive inspection of rural roads, bridges and culverts in xx City, and formed a scientific and informative inspection report, which was reported to the provincial branch. In xx this year, the provincial bank approved the loan of 200 million yuan for the rural road maintenance project of our bank. This year, xx started with 654.38 billion yuan, and will start with 654.38 billion yuan at the beginning of next year. The total investment of this project is 333.36 million yuan. After completion, rural roads will be rebuilt by 5 10 km and bridges will be built 12, which will basically realize the goal of connecting roads to every village and lay a solid foundation for the leap-forward development of our city.
Year-end summary of China Agricultural Bank (Chapter IV) Personal debriefing report of tellers of China Agricultural Bank.
I am a low-level teller in the Agricultural Bank of China Learning Sub-branch. With the joint efforts of leaders at all levels and colleagues, I have earnestly studied my business knowledge and skills, actively performed my duties, and improved my ideological awareness, professional quality, operational skills and quality service. The work is summarized as follows:
(1) Job responsibilities: I am studying in the international foreign exchange department of the branch, handling remittance, letter of credit and trade financing for customers.
(2) Work: Tellers are groups that directly face customers, and counters are windows to show the image of ABC, and their daily work is busy and monotonous. I stand in my post and work hard. In the process of serving customers, we always insist on thinking about what customers think, worrying about what customers are anxious about, and providing customers with all-round, thoughtful, convenient and efficient services in addition to their worries, leaving a good impression on customers. When actually handling business, we should master the marketing methods flexibly on the premise of ensuring compliance with our rules and regulations, and provide customers with certain convenient, flexible and appropriate personalized and fast services. Under such circumstances, Ziya Sub-branch ranked first in foreign exchange settlement for three consecutive years.
(3) Self-quality: As a front-line teller, you must master excellent business skills and improve your own quality. On the one hand, ask colleagues for business knowledge; On the one hand, actively participate in various studies and exams organized by the Agricultural Bank of China. I studied "Public Basis" and "Personal Finance" and improved my professional quality.
(4) Political ideology and moral conduct: stand firm in politics and conscientiously implement the national financial policies and the rules and regulations of the head office and branches. Conscientiously implement it politically, ideologically, professionally and institutionally.
(5) Professional quality: I always improve my moral quality, do good deeds and help the poor.
(6) Self-deficiency: Although the work in the past year has made some achievements, there are still many shortcomings, and there are certain defects in some details and operations. In the future, we should sharpen ourselves in our work and study. Set new goals for yourself in the new year and step up your study. I want to exercise my courage and courage and improve my ability to solve practical problems. Run every business well and strive for better performance.
Year-end Summary of Agricultural Bank of China (Chapter 5) In order to strengthen the internal accounting control construction of Agricultural Bank of China, further improve the operation supervision mechanism, improve the verification quality of monitoring information, strengthen the risk prevention ability, and build an effective internal control system, according to the duties of the operation supervisor and the relevant business rules and regulations of Agricultural Bank of China, the performance of the operation supervisor this month is now reported as follows: 1.
(1) Check the preparation before business every day. The counters are placed in an orderly manner, the environment is clean, the front door and business premises are cleaned, all tellers are on duty, and the testing and monitoring equipment is running normally.
(2) Do a good job in baggage handover management, check the teller's cash box and heavy empty balance, report the cash allocation in time, reasonably arrange the payment of daily business cash and large amount of reported cash, supervise each teller to do the standardized operation of starting and signing in, and strictly follow the requirements of the Interim Measures for Business Management of Teller Fingerprint Authentication System of Agricultural Bank of China, and urge tellers to pay attention to the standardized operation of stamping password and touching the library twice a day when signing in.
(3) Do a good job in the registration of the operation supervisor, timely review the correctness of the previous day's accounting transaction, account use, entry, account cancellation and account cancellation, carefully check the accounts and transactions generated by the kernel system, and register the operation supervisor's work log as required.
(4) Do a good job in daily counter supervision and inspection, urge LaSalle to timely write off, timely receive accounts, timely handle inquiry and reply business, and timely handle small payment and large payment system business. It is strictly forbidden to unreasonably press tickets, lose tickets or refund tickets, carefully review authorized business, and insist on handling authorized business according to procedures, regulations and principles.
(5) Write off the centralized monitoring and early warning information in time as required, carefully review the information content, comprehensively and carefully verify the transaction details of the special information content, make a good description and registration of the information, report the abnormal situation of the system to the monitoring management personnel at the next higher level in time, do a good job of day-end follow-up, and check the account balance of each teller and the account balance of this department to achieve daily reconciliation. II. Assessment of the situation
1. The scanning rate of our outlets this month is x%, and the success rate of authorization is above x%. Three. Superior bank inspection
This month, I was inspected by the operation management department and supervision manager of the bank. Fourth, the rectification situation
According to the problems found by the superior bank and other departments, we will carry out unified rectification in accordance with relevant systems, regulations and methods to ensure that whoever is responsible for rectification is responsible and everyone is responsible, leaving no dead ends. Organize all employees to seriously study the Measures for Handling Employees' Violation of Rules of Agricultural Bank of China, Operating Rules for Counter Business and Three Guidelines, and explain and analyze the causes of the problems in combination with the problems found. Prompt tellers to understand the causes of problems, enhance their understanding of problems and solutions, reduce operational risks to the lowest point, seriously reflect on problems that do not perform their duties at work, dare to take responsibility, dare to correct mistakes, make fewer mistakes in the future, and report the monthly report and rectification situation realistically. Be diligent in thinking and adhere to principles in daily work, so as to maximize the supervision function of the operation supervisor.