Complaints against mobile workers can be made directly to the mobile head office, to the consumer association, to the industrial and information departments, etc. Generally speaking, in this case, the first thing to do is to call 10086 to complain to the mobile head office. If the staff fails to handle the complaint within seven working days after initiating the complaint, or the handling result is not satisfactory, the user can call 123 15 or 12300 to make a complaint.

Complaints about mobile workers deceiving consumers to handle business are as follows:

1, complain to the mobile head office.

You can dial 10086 in your mobile phone, and then follow the voice prompts and transfer to manual customer service. Then you can complain to the company's manual customer service about the mobile staff fooling consumers to handle business. After the complaint, the relevant staff will also verify the situation and handle it.

2. complain to the consumer association.

You can also add the local area code and 123 15 to make a phone call to complain to the Consumers Association Center. Consumers Association staff will also verify the situation and deal with it as soon as possible.

3. Complain to the Ministry of Industry and Information Technology

The Ministry of Industry and Information Technology is in charge of the whole communication industry, so you can also call 12300 to complain to the Ministry of Industry and Information Technology about the situation that mobile workers fool consumers to handle business. After the complaint, if the situation is verified, the relevant mobile outlets will also be punished.

If the legitimate rights and interests of consumers are damaged in the process of consumption, they can defend their rights in the following ways:

1, negotiate settlement with operators;

2. Request consumers' associations or other mediation organizations established according to law to mediate;

3. Complain to the relevant administrative department;

4. Submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the operator;

5. Bring a lawsuit to the people's court.

The following are the most effective methods:

1, call the hotline to transfer to manual service. When many people are dissatisfied with mobile work or business, the first reaction is to call the customer service hotline 10086 to solve it. The biggest advantage of this kind of complaint is that you can find the mobile to make a claim in the first time. If the lucky reception customer service has a strong sense of responsibility, it is best to solve it enthusiastically. But if you meet the kind of customer service that shirks responsibility, even if you complain, you still can't get a proper solution.

2. China moved to the official website. In addition to calling 10086 to defend rights, you can also go to Mobile official website to complain. In the mobile phone official website service center, select the complaint suggestion option to enter the official complaint channel. According to the formal complaint form, fill in the corresponding contents to complete the internal complaint. After complaining, you will get an answer within 48 hours.

3. Provincial Communications Administration. If you complain inside the mobile and the problem still cannot be solved, then you might as well go to the next higher level to complain. The Communications Administration is the competent department of the communications industry within the provincial administrative region. Consumers can find official website and local provincial communications administrations, find the user complaint column, and fill in relevant information in official website.

4. China Consumers Association. China Consumers Association mainly protects the rights and interests of consumers. As a communication operator, Mobile provides services to consumers. Assuming that consumers want to complain, 123 15 will also accept it.

5. Ministry of Industry and Information Technology and Bureau of Letters and Calls. If the above-mentioned channel demands cannot be solved, the Ministry of Industry and Information Technology and the Bureau of Letters and Calls are the last weapon for consumers to safeguard their rights. The Ministry of Industry and Information Technology is the department that manages all communication industries and can be said to be the core figure in the communication field. Complaints through the Ministry of Industry and Information Technology include calling 12300 or visiting the website of the Ministry of Industry and Information Technology.

I hope the above content can help you. If in doubt, please consult a professional lawyer.

Legal basis: Article 1 of the Consumer Protection Law.

This Law is formulated in order to protect the legitimate rights and interests of consumers, maintain social and economic order and promote the healthy development of the socialist market economy.

second

The rights and interests of consumers in purchasing and using commodities or receiving services for daily consumption are protected by this law; Matters not specified in this Law shall be protected by other relevant laws and regulations.

essay

Business operators shall abide by this law when providing consumers with the goods or services they produce and sell; Where there are no provisions in this law, other relevant laws and regulations shall be observed.