1. Check whether there are any omissions: confirm whether there are other receipts that should appear in the receipt view, such as loan contract and repayment plan. Check the attachments of letters or emails, or communicate with lending institutions to ensure that there are no omissions.
2. Contact the lending institution: If there is no omission, but there is only a loan confirmation letter in the receipt view, it is recommended to contact the lending institution by phone, email or online customer service to explain the situation and ask for the missing receipt. Provide your loan information and a clear description of the problem so that they can better help you solve the problem.
3. Read the loan confirmation letter: Read the loan confirmation letter carefully to see if it mentions the delivery of other receipt documents or further actions you need to take. Some lending institutions may specify the sending time of other payment documents or provide download links in the confirmation letter.
4. Seek legal help: If the lending institution cannot provide the missing receipt or solve the problem, it can consider seeking legal help. You can consult a professional legal institution or lawyer, who can provide specific advice and help according to your specific situation.
It should be noted that the above suggestions are generally handled, and the specific operational suggestions should be adjusted according to your loan contract and relevant laws and regulations. If the situation is complicated or requires legal advice, please consult a professional organization or lawyer.