The skills and precautions for outgoing calls are as follows:

Skill 1: Keep yourself in a smiling state

When you speak with a smile, your voice will also convey a very pleasant feeling, which will naturally make you more approachable in the customer's ears, so that every call can keep the best texture and help you enter the other person's time and space.

Tip 2: Coordinate the volume and speed

When people meet, there will always be a so-called "magnetic field". In the telephone, there will of course be a telephone magnetic field. Once the magnetic field of the business personnel matches that of the customers, it will be much smoother to talk.

in order to understand the other party's telephone magnetic field, it is suggested to adopt a moderate volume and speed at the beginning of the conversation, and then adjust your volume and speed after identifying the other party's characteristics, so as to keep the frequency consistent with the customer.

For middle-aged customers, the speed is moderate; for older customers, it is naturally slow so that customers will not think that you are speaking too fast.

Tip 3: Identify the image of the caller and enhance interaction with each other

From the tone of the other party, you can simply identify the image of the caller. People who speak fast are visual, people who speak at a moderate speed are auditory, and people who speak slowly are sensory. Business personnel can give the other party "appropriate suggestions" after identifying the shape.