You can take the property owner's ID card to the tax office to explain the loss report. If you provide information related to the tax payment certificate, such as the number of the real estate license, you can directly inquire, but if you can't provide it, you need to provide information related to the tax payment certificate, such as the general information of the real estate license and the approximate date of processing.

Units or individuals should pay deed tax in accordance with the provisions when purchasing houses, and the tax authorities should determine the tax payable according to the taxpayer's application materials. After the taxpayer pays the tax in full, the tax authorities will issue relevant tax payment vouchers.