If you go to the bank counter, the counter may not have enough authority, so you didn't find the remittance. It's estimated that you didn't go to settle foreign exchange, and the money hung on the account didn't reach your debit card account, so it couldn't be found at the counter.
In fact, in this case, you can call their customer service number and ask them to write a work order for you and send it to the background for direct processing. Running around by yourself is also more troublesome.