1. Self-identity of bank tellers
I am XXX. I have been a front desk teller since I joined the business. In the front desk work, I have always maintained a modest attitude, studied my business seriously and worked conscientiously. Treat every customer with a positive and enthusiastic attitude. The front desk work made me master personal business operation and accounting system skillfully, and accumulated valuable experience. And in many high-quality customers to form a good relationship, get the trust of customers; These are all precious treasures left by my work at the front desk. Personal account manager is a job full of vitality and hope, which will play an increasingly important role in the development of banks in the process of bank-wide transformation to retail banks. In my opinion, the job of an individual account manager is simply to maintain existing high-quality customers, tap potential new customers, recommend suitable wealth management products for customers, and achieve a win-win situation for both banks and customers. Here, I want to emphasize the word "win-win". When only the interests of banks and customers are emphasized unilaterally, the marketing work is not perfect. The combination of the two will create a marketing miracle. If I can be a personal account manager, I will define this job as follows: using my professional knowledge and skills to help our key customers, as their safe and effective financial assistant, realize their asset realization; At the same time, it will become a bridge between customers and banks, avoid capital risks, promote financial products and realize customer value.
In order to realize the value of customers, individual account managers should fully understand customers, recommend suitable wealth management products for customers according to their different psychological needs, and conduct targeted marketing in combination with our short-term fund products, … products and medium-and long-term insurance wealth management products. When marketing products, we should follow the principles of honesty, professionalism, high efficiency and high quality, think for customers, win their trust, and form a virtuous circle of marketing. It is also necessary to deeply tap the potential of high-quality customers for private foreign exchange purchase. In normal work, some customers will need to buy foreign exchange for reasons such as outbound travel and children studying abroad, but because they don't know China Bank, they go to China Bank to handle it, resulting in the loss of resources. Personal account managers should increase publicity and provide customers with remittance, traveler's checks, credit cards and other foreign exchange services in combination with our products; In practical work, a client's daughter went abroad to study, and we recommended traveler's checks to him. After comparing the services of our bank in China, this customer chose our bank and bought a traveler's check of10,000 Canadian dollars for her daughter. The customer was very satisfied and said that he would choose remittance to handle business with our bank in the future.
In the maintenance of customer relationship, individual account managers should do a good job in customer classification management, implement different management strategies for different customers, and be targeted to achieve the matching of income and output. Due to the fierce competition in today's financial market, account managers need to constantly strengthen contact with customers, visit high-end customers regularly, and win the trust of customers; Establish deep feelings with customers and become friends with every customer, not just a cold business relationship.
One more thing needs to be added: be a good personal account manager and reach a tacit understanding with the front desk teller to form a good linkage effect. I have been working at the front desk and I am familiar with the workflow at the front desk. If I can be a personal account manager, I will work with the front desk staff to make every customer happy and satisfied.
I deeply love my banking work. I sincerely hope to make friends with every customer and help them enthusiastically. If I can hold this position, I will study hard, consult modestly, constantly adjust myself, and work conscientiously with my own efforts and the support of many parties to become an excellent account manager.
2. Self-evaluation of bank tellers
In a blink of an eye, 20 years has become a page in the history of my life, and I have been in the branch for three months without knowing it. During this time, I learned a lot, whether it is business, personal career or what I saw in my life. Only by reviewing the old and learning the new can we finish our work better, find out the correct experience, foster strengths and avoid weaknesses, and improve our professional skills. I. Work report
Start all over again. When I say this word, I believe I can't even believe myself. Although I have been employed for several years, many seniors are even proud of me. However, due to my previous work and the new assembly line working mode, when I arrived, almost all the businesses were new and untouched. I still remember when I came to the cash area, the leader taught me to laugh more. I believe that this is what I want to keep learning! It is also a big gift from the leader.
Opportunity, now, there is a special warehouse keeper, although I am a backup cash warehouse keeper. But for me, the cash bank is really strange to me, and I know nothing about what to do and how to do it. But since the leader gave me this opportunity to learn, I shouldn't give up. As long as you don't give up, you have a chance of success. With the support of my colleagues, I have been constantly learning and improving from the cash physical warehouse keeper to the later warehouse keeper. And I also got a good internship opportunity-the opportunity to learn management and marketing.
Second, the work experience
I am very grateful to the leader for giving me the opportunity to learn a lot and get a lot. After studying, I have a deeper understanding of my work. Moreover, the new position will also enable me to practice what I learned in my school days in practical work. I also gradually understand that in many unexpected situations, I can't be the enemy, but I can only outsmart him. My new job gives me freedom, and I should better grasp this freedom.
Three. job objective
3. Self-evaluation of bank tellers
This year's work is over in an instant. Looking back on my work in the past year, with the care and guidance of grassroots leaders and the help of all the comrades in the outlets, my ideological consciousness, professional quality, operational skills and quality service have all improved. Now I will confirm my work in the past year as follows: 1. Basic working scenarios.
Learning aspect
Consciously strengthen the study of relevant financial policies and laws and regulations, and constantly improve their overall comprehensive quality.
As an ordinary comprehensive teller at the front desk, I consciously use my rest time to systematically study the relevant rules and regulations and newly issued documents, so that I can have a more comprehensive understanding of the current policies and regulations, and also give correct feedback and answers to the daily customer business consultation at the counter.
In addition, I seized the opportunity of learning, actively participated in various trainings and skill tests of the associated press and grass-roots press, paid attention to applying what I have learned, and accumulated work experience in daily actual combat.
Work aspects
Earnestly perform their duties and do their jobs in a down-to-earth manner.
1 I insist on "smile service" in specific business processes, patiently and meticulously answer customers' questions, and set up a good window image of warm service.
The task of deposit is the key. In order to complete the deposit task of our bank, I make full use of my daily work opportunities to do a good job in deposit marketing in the process of business handling. Visit relatives and friends in spare time, mobilize community savings deposits, actively publicize relevant preferential policies and financial management skills, and complete the deposit tasks assigned by superior branches.
3. Actively promote our new products and services. Based on the actual situation of our bank, I carefully studied the new business and new rules and regulations of our bank, such as special loans for civil servants and special loans for landless farmers, patiently explained the similarities and differences of related similar businesses to customers, made clear the advantages and disadvantages, and provided favorable suggestions.
4. Seriously complete other tasks assigned by the leaders. Besides doing my own job, I also do other work according to the arrangement of the leader, such as cleaning and binding accounts every day. So that I can coordinate with you and finish the task together.
Life aspects
Be kind to others, pay attention to cultivating self-team spirit and cooperation consciousness, and constantly improve their own value. While improving our own quality, we pay special attention to the cultivation of team spirit, unite all our colleagues, truly "think about what others think and worry about what others are anxious about", forge ahead, create a United and enterprising working atmosphere, and effectively carry out all the work of our community.
safety management
Enhance prevention awareness, master and use various prevention devices skillfully. Always check whether the circuits and telephones are normal and whether the protective devices are in good condition. When an abnormal situation occurs, those who can be dealt with on the spot should be dealt with on the spot, and those who can't be dealt with should report to their superiors on their own initiative. Combined with their own work practice, strengthen the management of vouchers and seals to prevent cases from happening at the source. Efforts have indeed been made in safety work.
Second, the problems and deficiencies in the work
If there are achievements, there must be shortcomings. On the basis of correct self-analysis and positioning, reviewing the work of the past year, there are still many problems and deficiencies, which are manifested in the following aspects:
1. Lack of initiative in learning. Due to the influence of objective factors such as family factors and work development factors, there are problems such as insufficient learning continuity, slow improvement of professional quality, insufficient review of old knowledge and low learning efficiency.
2. Lack of innovative and enterprising consciousness, there is still a necessary gap compared with young college students in conscious and active learning, and they cannot effectively combine their own professional expertise and post reality to carry out business innovation or consciously carry out relevant examinations and certifications according to post requirements.
3. The working method is simple, and it still stays at the lower level of the task completion requirements, so the actual efficiency and effect of the work need to be improved.
Third, the work vision.
There is a new atmosphere in the new year. At the beginning of the new year, based on my own reality, I will objectively analyze my own problems and shortcomings, and combine the actual situation of the development of the county association and our society to solve my own practical problems purposefully and pertinently, focusing on the following aspects:
1. Continue to strengthen learning and constantly improve their comprehensive skills and business skills. I will apply for related subject examinations and professional title qualification examinations in a planned way according to the actual situation of my work, aiming at my own shortcomings and consciously improving my overall comprehensive quality.
2. Constantly improve their professional skills, service skills, marketing skills and other comprehensive skills, and effectively improve their overall comprehensive quality.
3. Fully understand the customer's mentality, put yourself in their shoes, explore ways and means of customer maintenance and service, and constantly enhance the loyalty and integrity of existing customers.
4. Master various business skills, especially computer operation skills, accounting business and other skills, and strive to adapt to the needs of the times and better meet the requirements of transformation.
I will strive to overcome my own shortcomings, strictly obey the leadership arrangement, forge ahead, constantly improve my overall quality, earnestly perform my post responsibilities, be a good employee assistant, unite all partners, and make my own efforts to improve the operating efficiency of the bank.
4. Self-evaluation of bank tellers
This year is my second year as a bank teller. Compared with the first year, my works have really grown a lot this year. I have greatly improved my business ability and interpersonal relationship, which makes me see the hope of continuing to work in the bank. To tell the truth, in my first year as a bank teller, I was very immature and passive. At that time, because I didn't want to work in a bank at all, I always had resistance to work. Later, in the process of dealing with customers, I realized that I had grown up, which completely changed my view of banking work.
In this year's work, I started my bank cashier business with a positive attitude. When I realized that it was not easy for everyone to live in this world, I became interested in every customer who came to our bank for business. In the process of simply communicating with them about banking business, I found a pleasure in understanding people's inner attitudes towards money. In this kind of fun, I am more and more willing to sit in the processing area of bank teller business and deal with customers.
At work this year, the counter salesman training I attended also gave me great opportunities to learn and grow. Because of my positive attitude towards work, I signed up for this training. In this training, I saw many excellent bank tellers in other branches of our bank, and then I realized how many growth opportunities I missed in the past because of my negative attitude towards work. Fortunately, this year's work attitude has completely changed, and I have learned a lot of experience that I was unwilling to accept in the past.
In this year's work, I deserve to praise myself, perhaps because our customers have affirmed our commercial services. I prepared it for my clients. The small notebook they gave us advice was full of customers' favorable comments on me. I didn't know it until I read it. It was not until my leader read it and praised me directly at the meeting that I realized that I had won the praise of my customers.
This year's work is coming to an end, but my growth at work will not end. I hope I can grow in my work every day, and I hope I can make greater progress in my work next year. If I can, I also hope that I can get promoted through hard work and make some achievements for the management of our bank.
5. Self-assessment of bank tellers
I have been a bank teller for two years. The following is my self-evaluation of my work this year: first, above work.
In this position, I treat my work seriously and responsibly, and treat every business, regardless of the amount, with a very high spirit. I take every sum of money seriously and reconfirm it, and strive to do every business well for the customers who handle the business. I actively learn from my predecessors with work experience, and learn from them to make my tellers work better.
After working for such a long time, I realized that I still have a lot to learn. So in addition to learning from the predecessors of the bank, I also took the financial-related exams this year to improve my financial management level, which is the wealth of my life. I didn't throw away those financial books I brought out from school, but I kept them all the time. Is it necessary to look through them to consolidate my memory? I also often buy some good financial books from bookstores and learn the latest financial skills.
One more thing, because the work of our bank teller belongs to service work, I pay great attention to my service attitude in my work. Everything is based on safeguarding the interests of customers. I smile at every customer and serve him. Understand and tolerate customers. When dealing with customers, we always insist on using polite sentences, such as "you" and "please". When handing the bill to the customer, we also present it with both hands, point out everything according to the requirements of the bank, and replace the fingers with palms facing up. Although these are small details, I have done them in strict accordance with the requirements of the bank.
Second, the above idea.
Guiding our work with excellent and correct ideas can help us work better and avoid detours. So I have been studying the Party's excellent ideas, paying attention to various policies, and learning excellent working methods from them. Insist on testing your work in work events, and insist on integrating theory with practice and promoting each other. Stick to a down-to-earth attitude and don't aim too high. Adhere to the concept of good faith, do not seek improper personal gain for yourself, and better protect the interests of customers!
Third, summary.
In the post of bank teller, my year is a year of study and struggle. I do my duty every day, and all the working procedures are in accordance with the requirements of our bank for our employees. In this year, I also made the mistake of being impatient with customers because I didn't control my emotions well, but I seriously reviewed myself, voluntarily admitted my mistakes to customers, and seriously reflected on my mistakes to the bank, so that I could correct them if I knew them.
In the next year's work, I will continue to keep learning attitude, learn more work skills, better control my emotions and provide more thoughtful services to customers.