In the era of continuous progress, there are more and more places where we can come into contact with job responsibilities. Job responsibilities refer to the work content that a post needs to complete and the scope of responsibility that it should undertake. The post is the unity of duties and responsibilities, which consists of two parts: the scope of authorization and the corresponding responsibilities. What problems should be paid attention to when formulating job responsibilities? The following is the job responsibilities of the front desk of the hotel that I helped you sort out, for reference only. Let's have a look.

Responsibilities of the hotel front desk 1 1. Assist the manager to formulate service standards and working procedures and ensure the implementation of these service procedures and standards.

2. According to the customer's situation, be responsible for the work arrangement and adjustment of the employees in this department, do a good job of succession, arrange the shifts and rest days of employees, and be responsible for the attendance of employees.

3. During the business period, be responsible for supervising and inspecting the whole restaurant and communicating with customers.

4, responsible for the implementation of the front office staff business training plan, responsible for the assessment and evaluation of subordinate employees.

5. Properly handle all kinds of problems and complaints of guests in customer service, actively solicit opinions from guests, and feed back relevant information to the manager in time.

6, check the checkout process, guide employees to correct checkout for the guests.

7, urge the waiter to correctly use the facilities, equipment and supplies in the front office, do a good job of cleaning and hygiene maintenance, submit the equipment maintenance list in time, control the consumption of tableware, and replenish the missing items in time.

8. Supervise the staff to abide by the rules and regulations and safety regulations of the hotel to ensure a clean, beautiful and comfortable dining environment.

9. Complete other tasks assigned by the manager.

Job responsibilities of hotel front desk 2 1. Check and handle the work of the previous day (08: 30 ~ 09: 00)

(1) Check the handover records and find out the unfinished work items.

(2) Check the night trial report, check the distribution and registration of various reports, and check the key inventory records of night shift and whether there are messages and letters at night.

(3) Analyze the cause of the room error and check whether there is a house price signature beyond the authority.

2. Understand and handle the main work of the day (08: 00 ~ 09: 00)

(1) Notice of VIP arrival and departure, banquets and activities.

(2) On the day of entering the store, individual travelers on the day of leaving the store.

(3) The surplus and deficiency of room sales on that day, etc.

3. Assigning tasks (09: 00)

(1) Assign the main work of the day to the foreman.

(2) Implement the work and matters needing attention of VIP arrival and departure and banquet activities.

(3) Arrange the temporary tasks assigned by the superior, and issue the basic requirements for housing distribution on the same day.

4. Check the daily work (09: 00 ~ 14: 00).

(1) Registration Form for Domestic and Foreign Guests.

(2) Order saving, letter of introduction, visitor registration, mail, message delivery and sending.

(3) The employee gfd and the foreman arrange the employee meal replacement.

(4) Authority, price implementation, facilities, equipment and maintenance, environmental sanitation and reading stand display.

(5) data archiving.

5. Preside over regular meetings.

(1) Evaluate the work of the day, assign work tasks, promulgate new regulations and inform relevant information.

(2) convey effective notice, etc.

6. Check the work completion (14: 00 ~ 17: 00).

(1) Next-day departure table, extended departure table and room error table.

(2) check the completion of the work and others.

7. Think and understand.

(1) Today's unfinished work and tomorrow's work plan.

(2) Problem handling and coordination with relevant departments.

(3) VIP arrival and departure activities tomorrow, room rental and vacancy tomorrow.

8. Handover after work. Mainly unfinished business and work requirements.

9. Precautions.

(1) Inform the front desk information of the department in time, including: the surplus and deficiency of room rental; Guests arrive without an appointment, complaints reflected by guests, disharmony with other departments, and important events in the lobby.

(2) Coordinate the relationship between teams and groups. Mainly refers to the relationship with the following teams: room service, financial checkout, sales reservation, front desk luggage, catering reservation, front desk switchboard, front desk business center and lobby manager.

(3) Strengthen the training of subordinates in daily work.

Responsibilities of the front desk of the hotel: 3 1, accepting different forms of room reservations such as telephone, fax and internet, inputting the reservation information into the computer and conveying it to relevant departments and posts;

2. Handle the advance orders sent by the sales department or other departments;

3, in a timely manner in accordance with the working standards and procedures for scheduled changes, cancellation and other data processing;

4. Check and verify the reservation information of arriving at the hotel on the same day and the next day, and make preparations for the reservation;

5. Check-in formalities for guests, arrange rooms, and meet the reasonable needs of guests as much as possible;

6, for the guests to change rooms, extra beds and other procedures;

7. Responsible for keeping, making and issuing guest room key cards;

8. Fill in, input and count individual and team registration forms as required;

9, keep the front desk clean and tidy, check whether the required forms, stationery and promotional materials are complete, and report to the front desk foreman;

10, carefully check the guest information entered into the computer by the last shift, and timely and accurately enter the guest information on duty;

1 1. Register, enter and send the household registration information of overseas guests according to regulations;

12, conscientiously do a good job of succession to ensure the continuity of work;

13, assist the cashier at the front desk to do a good job of checking out the guests;

14. Complete other tasks assigned by the manager.

Responsibilities of the front desk of the hotel 4 1. Obey the work arrangement of the front desk foreman and provide first-class reception service for guests in accordance with the prescribed procedures and standards.

2, conscientiously do a good job of handover, unclear place should be put forward in time, petty cash shift, before the account is not clear after the account is not answered.

3. Do a good job in preparing for the handover, carefully check whether the computers, printers, calculators, money detectors, credit card POS machines, business card printing machines, scanners and other equipment work normally, and do a good job in cleaning and maintenance.

4. Grasp the room status and room conditions, actively and enthusiastically publicize the room, understand the notice of scheduled departure guests, meetings and banquets on the same day, and confirm their payment methods to ensure the accuracy of check-in and checkout.

5. Quickly and accurately handle the procedures of entering the room, changing rooms and checking out for the guests. When opening a room, take the initiative to explain the room price to the guests to avoid misunderstanding, and do a good job in guest verification procedures and check-in registration.

6. Accurately and skillfully collect guests' cash and checks, print all kinds of bills for guests, settle accounts for guests in time and accurately, and issue invoices according to the reasonable requirements of guests.

7. Master the relevant knowledge of the hotel and strictly abide by various systems and operating procedures.

8. According to the room status report sent by the housekeeping department, carefully check and keep the most accurate room status.

9. Produce and submit various reports.

10, the provisions of "long-term payment and short-term compensation" must be carefully implemented for daily income cash, and they shall not learn from each other.

1 1. Effectively implement the foreign exchange management system, do not take or exchange foreign exchange without permission, and be responsible for supervising employees to abide by the foreign exchange management system.

12. Provide the information needed by the guests, and help them to solve all kinds of needs in a warm, thoughtful and meticulous manner.

13. Cash and bills received every day must be checked with bills and filled into payment bags according to different currencies and bills.

14, properly handle guest complaints. If it can't be solved, ask for instructions from the superior in time.

15, and the reserve fund shall not be put into storage in blank. Without approval, operating income shall not be lent to any department or individual in cash. (If the general manager of the hotel can borrow cash at the front desk due to special circumstances, he needs to go through relevant formalities. )

16, coordinate the relationship between colleagues and better serve customers.

17. When handling credit card and check settlement business, the operating procedures of credit card and check must be strictly followed.

18, handle all kinds of accounts in strict accordance with accounting regulations. Obey the arrangement of the superior supervisor and finish the task seriously.

19, employees should be familiar with the hotel's long-term guest agreement and the contracts of various units, especially the discount and deduction agreement.

20, correctly handle the guest's message, telex, etc.

2 1. sort out the "outstanding check-out account" guest account every day and report the abnormal situation.

22, correctly handle the issuance of keys.

23. Strictly abide by the cash and bill management system.

24, completes the recipients valuables safe keys and in and out of the valuables vault registration records.

25. Clean the counter and maintain the terminal.

26, pay close attention to the lobby, if there is any abnormal timely report to the superior supervisor and security department.

27, do a good job in cleaning.

28, computer password safekeeping, one bite, no * * *.

Hotel front desk job responsibilities 5 1, selling rooms;

2. Check in and arrange rooms for hotel guests.

3, master the guest dynamics and information, control the room state;

4, for the guests to change rooms, adjust prices, and so on and so forth, and track the state before leaving the store;

5. Providing consultation, leaving messages and handing over items to customers and internally;

6. Coordinate customer service;

7. Read the shift book carefully before work, understand and implement the matters handed over by the previous shift, confirm the handover of the shift, and make the handover clear.

8, check-in and check-out formalities for guests, to ensure accurate and timely data entry.

9. Responsible for the reception and introduction of visitors.

10, responsible for receiving and forwarding telephone calls, mails and letters, and recording and sorting work information.

1 1. Be responsible for the distribution of company documents and notices, and keep distribution records.

12, responsible for printing and copying documents.

13, responsible for the cleaning and maintenance of office supplies and office equipment and the cleaning and hygiene of the hall, and cultivating bonsai plants in the hall.

14, report all kinds of problems in the work in time and put forward suggestions for improvement.

15, collect all kinds of special needs and feedback of customers in the store and report to the manager.

16, complete other or temporary work assigned by the leaders.

Responsibilities of the front desk of the hotel 6 1, accepting different forms of room reservations such as telephone, fax and internet, inputting reservation information into the computer and conveying it to relevant departments and posts;

2. Strictly abide by various systems and operating procedures;

3. Check in for guests accurately and quickly, and arrange all kinds of rooms reasonably;

4. Arrange individual or team rooms independently;

5. Check the room number of the team on that day and check with the room status;

6. Keep the front desk clean and tidy, and check whether the required forms, stationery and publicity materials are complete;

7, conscientiously do a good job of succession, to ensure the continuity of work;

8, do a good job of checkout for the guests.

Job responsibilities of hotel front desk 7 1. Go to work on time and dress up to the requirements. Before entering the workplace, check yourself to ensure that your clothes, hair style and light makeup meet the requirements.

2, check the log record, understand the handover of the last class, and is responsible for handling.

3. Be familiar with the reservation information of the guests, know the customer's situation, especially remember the names of the VIPs and regulars who will come to the store, and know the goods sold in the store and the services that can be provided.

4. Comply with service procedures and service specifications, receive guests warmly, proactively and politely, and provide services that satisfy guests.

5, can quickly and effectively deal with all kinds of emergencies. Know what the guests are carrying and remind them to bring it back.

6. Keep yourself healthy and clean. Carry forward the spirit of mutual assistance and friendship, strengthen unity, communication and understanding among employees, and do a good job in service and reception.

7. Be familiar with various guest procedures, facilities, equipment and service types, as well as the working level and specifications of the reception desk.

8. Obey management and obey the work arrangement of superiors at any time.

Responsibilities of the front desk of the hotel 8 1. Go through the formalities of reservation, check-in, room renewal, room change, check-out, etc., and arrange the room reasonably to meet the needs of customers as much as possible; Fill in, enter and count the check-in customer registration form as required.

2. Be responsible for answering, transferring and answering the customer inquiries of the hotel switchboard.

3. Be responsible for controlling the room condition on duty, ensuring the accurate booking arrangement and reasonable room arrangement.

4, responsible for the accounting management on duty, do a good job of checking out on duty, to ensure that the income on duty is correct and the cashier is accurate.

5. Be responsible for the management of inventory commodities, small commodities and securities vouchers, and do a good job of registration, custody, handover, receipt and distribution as required.

6, do a good job of succession, and carefully check the guest information of each class input computer.

7. Register, enter and send the household registration information of overseas guests according to regulations.

8. Maintain a good and standardized post image, always keep the working environment clean and tidy, complete the required information, and maintain the beauty of the store image.

9. Do a good job in post service to ensure that the quality of post service meets hotel standards.

Hotel front desk job responsibilities 9 1, responsible for the reception of individual guests and the registration of the team, and the reception and guidance of all guests who come to the front desk.

2. Be responsible for the printing of statements, cleaning the front desk area and equipment, preparing consumables, and reporting the application to the supervisor in time when spare parts are insufficient.

3. Master the skills of house reservation and sales to improve the occupancy rate.

4. Solicit and collect guests' opinions and information in daily work, and report in time.

5. Understand the special requirements of the reception unit and be responsible for arranging the room for the day.

6. Sell rooms to individual customers, receive in-house guests, check in, and report suspicious persons in time.

7. Provide consulting services on hotel facilities, service items and information outside the store.

8. Be responsible for the account settlement of hotel guests.

Responsibilities of the front desk of the hotel: 10 1, accepting different forms of room reservations such as telephone and internet, inputting the reservation information into the computer and conveying it to relevant departments and posts;

2. Check and verify the reservation information of arriving at the hotel on the same day and the next day, and make preparations for the reservation;

3. Check in for the guests, arrange rooms, and meet the reasonable needs of the guests as much as possible;

4, for the guests to change rooms, continue to live and other procedures;

5. Responsible for keeping and issuing guest room key cards;

6, conscientiously do a good job of succession, to ensure the continuity of work;

7. Complete other tasks assigned by the manager.

Job responsibilities of hotel front desk 1 1 Job responsibilities:

1, check-in and check-out procedures for customers;

2. Responsible for the reception of visitors and the handling of related visitors' messages;

3. Handle customer complaints and be appeased;

4. Sell rooms, promote sales and sell membership cards.

Requirements:

1, male, male, height 1. More than 75 meters, female, height 1. More than 65 meters;

2. Good health and good image and temperament;

3. Serious and rigorous work, good communication skills, service awareness and teamwork spirit;

4. Be able to speak fluent Mandarin;

5, can cooperate with the shift working hours system;

6. The development direction is the manager on duty-the store manager;

7. Welcome fresh graduates majoring in hotel management and tourism management to apply.

Responsibilities of hotel front desk 12 1. Be responsible for pre-shift inspection and handover, self-inspection and mutual inspection before and during work, pay attention to the important unfinished matters, and each shift can be effectively connected to maintain the continuity of service.

2. Be able to actively and enthusiastically provide customers with services such as smiling and answering questions according to service standards, provide services such as reservation, check-in, room change and check-out according to standardized procedures, and handle luggage storage and customer complaints, so as to maintain the image of the hotel.

3, can strictly abide by the financial system, according to the financial process and standard operation, accurately grasp the funds and investment, to ensure the accuracy and safety of accounting and material management.

4. The night shift personnel should check the business documents, guest information and house price of the day item by item within the specified time of computer night check.

Responsibilities of hotel front desk 13 1. Check in for guests, issue and recycle room cards;

2, responsible for the room change procedures; Responsible for checking out the guests;

3. Save the information of hotel guests; Do a good job of fax sending and receiving, reservation confirmation;

4. Responsible for the front desk hygiene, cleaning, goods sorting and facilities maintenance; Be responsible for the maintenance of hotel equipment and facilities, and report to engineering personnel in time.

5, do a good job of succession

Hotel front desk job responsibilities 14 1, good image and temperament, strong sense of responsibility, able to obey the corresponding work assignments.

2, according to the prescribed procedures and standards to provide first-class reception service to the guests.

3. Responsible for the registration, reception and introduction of visitors and guests.

4. Be familiar with the general situation of the company and answer the guests' inquiries.

5. Have a good team spirit, service awareness and strong communication and organization and coordination skills.

Responsibilities of hotel front desk 15 1. Check the handover record, understand the handover of the previous shift, and be responsible for handling it.

2. Be proficient in the professional business and skills of the front desk and do a good job in customer service.

3. Grasp the information inside and outside the store and provide accurate inquiry service.

4. Be responsible for the check-in, registration, check-out and cashier procedures of hotel guests.

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