With the rapid development of the Internet, big data, cloud computing and other new technologies, human society will enter a new era of intelligence in the future, which not only provides technical means for service outsourcing companies to innovate their business, but also brings new challenges for the development of the industry. Robots, algorithms to undertake more tasks, the market demand for labor will be reduced, some service outsourcing business will slowly exit the stage.

"The development of intelligent technology may replace some traditional service outsourcing areas, such as cost-oriented service outsourcing business, but service outsourcing will not disappear with the development of technology." Li Jun, director of the Institute of International Service Trade at the Research Institute of the Ministry of Commerce, said AI can improve the service capacity of enterprises and bring new market demand, and service outsourcing enterprises can rely on technological advantages to realize transformation and upgrading and explore new service outsourcing business areas.

Fang Aiqing also believes that the acceleration of information technology innovation provides more convenient conditions for the development of service outsourcing, and service outsourcing is moving toward a knowledge-based economy, a digital economy and an innovation economy. This viewpoint is also confirmed in the data. In the first quarter of this year, China's service outsourcing industry added 385,000 employees, of which the proportion of university and above education has reached 84.8%. Service outsourcing enterprises newly obtained software development capability maturity model integration (CMMI) and other international qualification certificates amounted to 250, a year-on-year increase of 56.3%.

Some companies have utilized AI to innovate their service outsourcing business and mode. For example, Pactera is using AI technology to help banks build intelligent monitoring systems for face recognition; IBM is leveraging AI and other technologies to automate and digitize business processes. At the same time, AI will also expand the service field, intelligent security, intelligent transportation, intelligent government and other areas contain new opportunities.

"In the past year, much of the company's growth has come from investment in new technologies such as the Internet of Things and cloud computing." Sun Tielin, vice president of Beyondsoft, said artificial intelligence is reshaping the service outsourcing supply chain and changing the trade landscape. As a service outsourcing company, you need to seize the opportunity to innovate the service supply model, transform to the high-end of the value chain, and enter the high value-added market.