Endless sales calls have become a national nuisance harassment calls still bother us how long "Whether you are in a meeting, driving or rest, an unfamiliar number to call in, do not answer it, rude, but also afraid of delaying things, answer it, often encountered sales, harassment calls, so that people can do nothing

This kind of phone calls, a lot of people a day to receive the last Ten

Harassment calls have become a public nuisance, how long do people have to endure?" Wuhan City Government Counselor Hu Quanzhi wrote to the Wuhan Evening News last month, reflecting the problem of marketing phone nuisance, the reporter after a month-long interview, in-depth investigation of harassment calls why the long time can not be

Mobile phone guards intercept more than 100 million times a day, "and harassment calls!" Citizen Ms. Wang turned off the phone, said helplessly, since six months ago to buy a suite, was harassed by the phone to get a headache, an average of more than a dozen a day, the other side mostly asked her to renovation and loans

She bought a new house in the neighboring WeChat group, there are a lot of people with the same encounter with her, the group of friends are often on this spit: annoying

Reporters randomly interviewed a number of citizens, all of which said The harassment of sales calls, not win

360 Internet Security Center released the "2017 China Mobile Phone Security Status Report" shows that: in 2017, the user through the 360 cell phone guards mark all kinds of harassment phone number (including 360 cell phone guards automatically detect the ringing of the phone) of about 242 million, an average of every day by the user to mark all kinds of harassment phone number of about 664,000

360 cell phone guards in 2017 the year *** block harassment calls 38.09 billion times, an average of 104 million times a day for the national users to identify and block

harassment calls why can not break the root of high profit driven + personal information is sold by the interviewed citizens obviously feel that the harassment of the phone is more and more, a day to receive three or five is the norm, and to receive more than 10 is not unusual

Harassment calls are not the only thing that can be said about the phone, but it is not the only thing that can be said. Not rare

Reporters from an operator in Hubei obtained data that confirms the feeling of the public

The company will monitor the entire year of 2017, outside the network (the other two major communications carriers) to promote nuisance calls to join the blacklist of cell phone numbers, an average of more than 3,000 per month; this year, January-June, an average of more than 4,000 per month

Chinese Unicom Hubei Province Branch Information security department related personnel said, because of high-frequency calls to promote harassing phone calls, last year, more than 6,000 personal ID card for fixed-line phones, was stopped by Unicom, of which only about 5% of the people came to complain, but let them write to ensure that they no longer call to promote harassing phone calls of the letter of commitment, no one is willing to sign, and finally all give up to open the original

To the advertising and marketing type of harassing phone calls, stopping the number of roles are also

Reporters asked: Can people who have a record of harassing sales calls still open a new number? Operators are answered: there is no legal provision does not allow

While the real name system, but these people to deal with the strategy is also endless, constantly changing the way to play the ball

For example, to the campus to the price of each card ranging from ten yuan, twenty yuan, recycling after the real name authentication of the old number, and then use this number to reopen the old business

With the development of China's information and communications industry and speed up the With the development of China's information and communications industry and the deepening of fee reductions, telemarketing, which is in high demand for this kind of business, has become an important means for businesses to promote their business and attract customers, especially in industries with fierce competition in the market

Why is telemarketing so rampant? The answer of some telemarketing industry insiders: "This line of profit is too high

"The person in charge of the network security department of the Hubei Provincial Communications Bureau said that the driving force of commercial interests is the main reason for the prevalence of nuisance phone calls

Currently, some merchants have been using precision telemarketing as a major way to develop their business, and have obtained large amounts of target customer information through a variety of Illegal channels to obtain a large number of target customer information, their own or commissioned by a professional company to carry out telemarketing, there are also some businesses in order to dig deeper into the commercial value of old customers active outbound calls, risking the name of the service, the real marketing

360 cell phone guardian security experts Ge Jian said that the real-name system can not completely put an end to harassing phone calls, because of the existence of the underground black industry chain, many people's identity cards, cell phone numbers are In the underground black industry chain market buy and sell

The large number of harassing phone calls, or because of the commercial interests behind, when the economic interests are far greater than the legal risk, real name system and other means of combating just raise the threshold of the industry, but can not completely cut off this black industry chain

Holding a license to call more than 3,000 times a day wildly from the disposal of legitimate outbound call business is how to be abused "We ourselves receive a lot of sales harassment calls every day, but also quite annoying, but remediation, and there is a great deal of difficulty

"China Unicom Hubei branch of the information security department of the relevant personnel to the reporter complained

He introduced the Unicom's business is divided into two parts: cell phones and landlines

Mobile phone numbers Due to the large volume, coupled with the huge amount of data, it is difficult to regulate, and currently failed to develop regulatory software alone

But Unicom is still a nuisance nuisance calls, as far as possible in the legal framework to be restrained, for example, with 360 companies and other companies to carry out cooperation, *** enjoy nuisance calls big data; open the Unicom nuisance call reminder business, where the opening of the business, if there are nuisance calls to call, there are Gray letters pop up to remind users

"At present, the management of Unicom is mainly a fixed landline to make sales calls

"He introduced the fixed landline is divided into two major pieces, one is a personal ID card registered landline, the second is to obtain the relevant departments of the call center issued by the relevant licensing company

To the latter, the call center has been issued by the relevant departments of the call center license

This is the first time that a company has been issued by the relevant departments of the call center license. /p>

On the latter, the enterprise has no right to dispose of, legitimate outbound business, so it was abused

He opened the relevant monitoring platform, only to see the outbound frequent calls are mainly marketing calls to the company, Wuhan, a company's landline within a week to call 23,821 times, an average of one day to call 3,403 times

Nuisance calls in the end, how to manage, how to manage the Ministry of Industry and Information Technology will join hands with a number of departments to carry out special rectification "in recent years, the Ministry of Industry and Information Technology will join hands with a number of departments to carry out special rectification". Departments to carry out special rectification "In recent years, we have been continuing to promote the governance of harassment calls, last year achieved some results, but simply rely on the control of communication channels, it is difficult to eradicate the problem of harassment calls disturbing the people

"Hubei Province, the Communications Authority, the person in charge of network security, explained that the Ministry of Industry and Information Technology is working with the Ministry of Education, Ministry of Human Resources and Social Security, Ministry of Housing and Urban-Rural Development, Ministry of Culture and Tourism, National Health Commission, State Administration of Market Supervision and Administration, China Banking and Insurance Regulatory Commission, China Securities Regulatory Commission and other departments, plans to carry out comprehensive remediation of the special action

Will strengthen the communication business and resource management, strict control of harassing phone dissemination channels, to prevent the communication resources are used to marketing nuisance; strengthen governance at the source, regulate the business marketing behavior of businesses in various industries, and rectify the marketing nuisance; enhance the technical preventive capacity, and strengthen the early warning, monitoring, identification and interception of nuisance calls

Then, based on the responsibilities of the departments, the departments will study and improve the rules of the industry's telemarketing management, and supervise the enterprises and institutions to regulate telemarketing business in accordance with the law, and intensify the disciplinary efforts on the telephony nuisance companies and personnel disciplinary efforts, violations will be included in the credit record

China Unicom Hubei branch information security department related personnel said that since September 2016, they have been regulating Unicom's landline, according to the ultra-frequency (call many times an hour) ultra-short (pass on hang up) the two indicators for analysis, judgment and tracking, if the number of its outbound calls to reach the limit threshold, it can be preliminarily judged as a Nuisance calls, and then be shut down

It is understood that China Mobile in 2015 established a "nuisance call interception system", in Luoyang, Henan Province, built in the Mobile Information Security Operations Center

After several upgrades, renovation and adjustments, since last year, nuisance calls can be covered by the entire network of nuisance call interception

Specifically, the provincial companies: provincial companies, the number of outgoing calls reached the limit threshold, can be initially judged to be nuisance calls, and then be shut down

Specific practice is: provincial companies from the call frequency to determine the suspected harassment calls, it will be handed over to the information security operations center in Luoyang, for manual review, if it is a marketing call, mobile this network within the shutdown, other networks, listed as a blacklist

Reporter Dai Hong Bing