1. The type of close contact is "same household".
This type of situation means that the user's family members who are in the same household register are in confirmed, suspected, or close contact, etc. When the user's family members are listed as key personnel, the national epidemic database will combine with the household information to make a correlation judgment and push it to the health code. However, such determination process is not combined with track information for verification, and the user may not have had contact with his family for a long time.
2. The close contact type is "train" or other transportation.
This means that the data obtained by the Ministry of Transportation and Communications found that you have traveled with a confirmed, suspected, or close contact***, but the regulations no longer allow for deeper data verification. The reality may be that you did not ride the transportation after purchasing a transportation ticket, but the health code shows details of the ticket purchase, number of trips, seats, etc., and you were determined to be in close contact.
Solution:
First, when you are subjected to a card check, you must honestly report the trip information and cooperate with the immunization check to determine as soon as possible if it is a misclassification.
Secondly, if it is verified that it is indeed a miscarriage of justice, you can provide feedback on the issue through the national government service platform. Feedback process is:
Open the national government service platform WeChat small program → open the home page of the epidemic prevention and health information code → receive a screenshot of the close contact prompts → click on the view of personal health information → go to the bottom and click on the I want to correct the error → click on the I want to give feedback → upload a screenshot of the health code, the big data trip card screenshot → click on submit.