I have compiled a selected sample of the work summary of the operation and maintenance engineer for you, I hope you will like it.
The operation and maintenance engineer work summary selection of a
To the end of 20XX, XX Ltd. in the xx company's operation and maintenance of a year of time. In this one-year operation and maintenance work, xxxx business rapid development, the number of equipment continues to increase, the technical level of personnel and business knowledge has been significantly improved. Our team in the technical level and management experience has also improved essentially.
A careful and meticulous completion of the planned daily operation and maintenance work: strict quality; service first; strict requirements; leading technology.
1. At the beginning of the operation and maintenance work, the leaders of the Information Technology Department gave us high hopes for the operation and maintenance work and put forward the policy of seriously improving the level of service. We are in the service process in strict accordance with this requirement, in order to protect the development of xxxx, responsible for the user's spirit, put? Strict quality, service first? The principle of strict quality, service first is carried through all aspects of daily work. So that the operation and maintenance period in the process of customer satisfaction has been a very significant increase in the number of times the user's recognition.
2. For the work of the Ministry of Information Technology put forward new requirements, new programs, we timely corresponding cooperation, in line with the spirit of? Strict requirements? The principle of scientific analysis and research for the proposed requirements, and put forward a complete and timely solution, and proposed to ask the user to try or test after the implementation. This is a powerful guarantee of the timely effectiveness of the operation and maintenance work.
For improving the technical level of service operations, in accordance with the unified planning of the Ministry of Information Technology, on time to complete a series of established training programs. In accordance with? The first is a series of training programs that are designed to help you to improve the quality of your service. The principle of technical training to improve the level of business and troubleshooting efficiency; through the development of effective security mechanisms and training to improve the xxxx information outsourcing personnel security mechanisms; through the confidentiality system training to enable operation and maintenance personnel to establish consciously maintain xxxx information security awareness; through the training of customer service awareness to improve customer satisfaction.
Second, the absorption of advanced experience, quality and quantity of the completion of the operation and maintenance of the various tasks: operation and maintenance period hosts, servers, networks and desktops have not occurred serious accidents of production security, for some potential threats are also in the information technology department under the instructions of the prudent and thorough completion of the rectification work. Using advanced technology and experience to improve labor efficiency and the quality of operation and maintenance work:
1. Using advanced operation and maintenance tools to improve labor efficiency. Through the monitoring software to keep the information timely and controllable at any time, once the problem occurs can be quickly located and repaired.
2. After the guidance of the Department of Information Technology, we have adopted a large number of WEB2.0 technology in the operation and maintenance work. This allows us to efficiently complete the operation and maintenance work, while saving a lot of money for xxxx.
3. In the process of work, pay attention to new technologies and new methods of learning and collecting, for the success of the operation and maintenance work in a timely manner to organize and submit to the Ministry of Information Technology. After five years of maintenance work stored a large amount of knowledge base information.
Third, to adapt to the needs of the task, timely solution to the problems encountered in the operation and maintenance process:
1. In the operation and maintenance process encountered unexpected problems in a timely manner with the information technology department to communicate with the relevant personnel, for the handling of emergencies in accordance with the "Emergency Preparedness Plan" for the corresponding treatment. In the holiday arrangements for the main personnel on duty and preparedness, to ensure that 24 hours can be timely corresponding.
2. In the process of operation and maintenance work, actively assist in the implementation of new equipment, access to the information technology department of the affirmative; in the arrival, acceptance, integration program and installation and commissioning process to provide full protection; for data migration, backup, each person in accordance with their responsibilities, after the development of a detailed plan, approved by the Ministry of Information Technology in strict accordance with the implementation of the program;
3. In conjunction with some of the company's major activities, events, in order to cope with the information technology department staff shortage. On the one hand, we do a good job of operation and maintenance work, on the other hand, send some or all of the staff to assist the Ministry of Information Technology's work to make up for the lack of manpower;
4. For the upgrading of the server room in the process of active cooperation, the whole process of sending staff to supervise the construction process, and in a timely manner to issue a variety of construction programs and design information. After the completion of the construction of the timely improvement of all kinds of charts change, identification.
5. With the administration to do a good job of asset management, the asset management system to send special personnel to participate in the study, and the backup, upgrade program in time to put forward their own suggestions; for the Office of the initiative put forward by the energy-saving emission reduction and respond positively, take the initiative to take measures to avoid the waste of energy and materials; many times in cooperation with the Office of the assets of the statistics, inspections, registration.
Fourth, seriously complete the operation and maintenance work in the report, summarize and knowledge accumulation work:
1. "Knowledge base" through the successive 2 years of finishing has formed into a system of complete operation and maintenance knowledge of the whole set, convenient for all kinds of personnel through the rights management can always find the required operation and maintenance information, to improve the efficiency of operation and maintenance work to provide the basis of guarantee 2017 operation and maintenance engineers end-of-year summary 2017 year-end summary of operations and maintenance engineers.
2. Daily reports:**** submitted 309 copies of the "Operations and Maintenance Daily Report", 52 copies of the "Operations and Maintenance Weekly Report", 52 copies of the "Weekly Report on Server Room Temperature", 12 copies of the "Operations and Maintenance Monthly Report", one copy of the "Operations and Maintenance Semi-annual Report", one copy of the "Operations and Maintenance Yearly Report", 1,914 copies of the "Desktop Work Record Sheet", and 12 copies of the "Tape Access Record Sheet".
3. Work reports: 70 copies of Change Report, 5 copies of Failure Report, Report on Data Security and Confidentiality Measures, 2 copies of Holiday Duty Sheet, and 1 copy of Overtime Sheet. Another: "Disk Space Usage Report" and other occasional reports;
4. Charts: "Circuit Power Topology Diagram", "Server Room and Rack Layout Diagram", "Network Topology Diagram", "SAN Environment Topology Diagram", "Telephone Distribution Frame Correspondence Diagram", "ip and workstation, telephone statistics", "Information System for Outsourced Personnel Registration Forms" and so on.
5. Other reports: "outsourcing personnel information security management recommendations", "file server use management recommendations" and so on.
Through the above work and measures, our company successfully completed the operation and maintenance tasks of the current period of xxxx, which fundamentally meets the requirements of equipment operation and maintenance. The successful completion of the task depends on the correct leadership of the Ministry of Information Technology and vigorously assist; rely on the healthy development of the xxxx good situation; benefit from the two sides of the long-term formation of trust and tacit understanding.
A year's time passed quickly, here to the leaders of the application for renewal of the contract for a new year of operation and maintenance. And, during the new maintenance period, we will maintain all the terms of the previous year's contract, and keep the original operation and maintenance price unchanged. In the new operation and maintenance period, we will keep a cool head, continue to carry forward their own advantages, make up for the shortcomings, improve the level of service and level, under the guidance of the Ministry of Information, and the colleagues of all departments to unite and collaborate with each other, cooperate vigorously, hand in hand **** into the high standard of high quality to complete the operation and maintenance tasks. I hope that in the new operation and maintenance period can better cooperate with the work of the Ministry of Information Technology to complete the requirements and tasks of xxxx.
Operation and Maintenance Engineer Work Summary Selected Two
Time passes, between the snap of the fingers, xx year quietly, since xx March just entered the company, I was the first time to contact the company, contact with the communications industry, contact with the company's network management and maintenance. Although with my specialty and skills are consistent, the following is the year-end summary of the operations and maintenance engineer.
But all the actual experience is the first time, so I do not have any preparation, the same also dispel any concerns, life is like this, all is to start from the first time, no contact, dry and not terrible, the leadership gave me the opportunity to let me have a try, a platform to show their own, then I will be more times the effort to do a good job is the biggest reward. And is also a confirmation of their own. After a period of work and unfamiliar environment, concentrate on business knowledge, and strive to improve theoretical knowledge and business level. Compliance with the law, down-to-earth work to seriously complete the leadership of the work assigned to the task, so that they gradually integrated and adapted to the new work environment.
Daily maintenance of the company's computers
Just started to take over the work of the time, found that most of the company's work computers have not been installed security software and upgrade system patches; employees to install the system and applications at will, resulting in the company's local area network virus is a serious hazard, work instability and system crash, the work order is disrupted, the employees are not strict with themselves, work time chatting qq, play the farm, watch the entertainment. qq, play the farm, look at entertainment sites, etc.; for this reason, the company and personal work is often affected, work efficiency is reduced. For this situation, I have taken the following measures:
1, first of all, the company's employees to carry out a basic knowledge training, so that employees understand the correct use of computers, virus prevention, backup of important documents. This greatly improves the employee's proficiency in the use of computers.
2, first restore good order. Computer use such as found fault and need to change the settings, must first report the company's operations and maintenance personnel, by specialists to carry out professional and targeted operations, individuals can not change the private, so as to avoid the blind operation of human beings to make a computer failure affects the entire LAN other work, so that the failure to expand, and prolonged the problem-solving cycle.
3, so that employees use a unified, security-tested system and application software, installation, set up a unified antivirus software, firewalls and other security protection software, and through the efforts of the practice, and in each machine set up an automatic system patch upgrades and regular checking and killing rules.
For personal critical data information, e-mail path transfer backup, so that these data away from the dangerous point of failure, to avoid the serious consequences of accidental loss. The operating system is routinely backed up on a regular basis to facilitate the restoration of the aftermath.
Operation and Maintenance Engineer Work Summary Selected ThreeOperation and Maintenance Department in the branch under the direct guidance of the leadership of the real-time urban network optimization is not thorough regional locations for uninterrupted network optimization and line transformation work. Here is an individual year-end summary of the operation and maintenance engineers, next let's take a look at it ~
20** year operation and maintenance department under the direct leadership of the branch and the diligent efforts of all employees, the successful completion of the network maintenance, network construction, network security and other tasks, a strong guarantee of the Banna jurisdiction of the development of the digital television business, the whole year's work is summarized as follows:
A, network Maintenance and construction
1, MAN maintenance and construction
1), in the correct leadership of the branch and the relevant departments of the strong support, the operation and maintenance of the Department of the hard work of all staff. MAN maintenance as of November, the Department of Operations and Maintenance *** to deal with user failures non-electronic dispatch telephone repair 518 times, electronic dispatch 3687 times, the installation of 1869 users, relocation of 288 users, panning users 147 households, the opening of the vice users 152 households, improve the quality of the network coverage, and more powerfully enhance the competitiveness of the market.
2), the new district network new construction projects to establish seven, the implementation of seven and other optical nodes such as several network coverage area, to promote the development of business and business income increase.
3),Completion of the completion of the metropolitan area network completed pipeline built 4.98 kilometers and supporting facilities.
4), (2016 year-end summary of security work) Operations and Maintenance Department must be timely and carefully reported the work of the month's "Network Maintenance Monthly Report", "Security Hazards Monthly Report", "Electronic Dispatch Weekly and Monthly Report", "Newly Installed Users Monthly Report".
2, network optimization construction
Operation and Maintenance Department in the branch under the direct guidance of the leadership of the real-time urban network optimization is not complete regional locations for uninterrupted network optimization and line transformation work.
3, township network construction
1), according to the province, the local company and the county branch arrangement, under the leadership of the branch personally led by the beginning of the year in the county under the jurisdiction of the township network of digital television before the whole transfer of planning and design.
2) In 20xx, the county's 20 townships under the jurisdiction of the 16 townships of the network optimization and transformation and 1 township network of the new work.
3), the county and township networking township cable TV subscribers to the entire transfer of 3540 households, the township cable TV subscribers 1629 newly installed. The county township cable digital TV users totaled 5169.
Second, strengthen technical training, improve the quality of the team
Operation and Maintenance Department to undertake the branch of the main team of engineering and construction, in the face of engineering and construction, network security, trunk safety important tasks to be completed in a short period of time in a high quality and quantity, whether it is the organization of the work, or the technical work there are more difficult problems. To this end, the branch to carry out technical training as an important measure to ensure the quality and progress of the project to grasp, take the approach of going out and inviting in, not only many times to send employees to participate in the provincial and local companies to hold training and learning, and often use the department to meet the time to organize operation and maintenance personnel to focus on learning and training, but also with neighboring brother companies to face-to-face experience and technology exchanges to improve the skills of the maintenance staff2017 Operations and maintenance engineers year-end summary work summary.
Third, there are problems and shortcomings
1, the current operation and maintenance department as a whole must strengthen the ideological understanding, improve work efficiency, enhance the level of service.
2, pay special attention to production safety, good network trunk inspection.
3, the Department of Operations and Maintenance of the current extreme lack of new technologies, new businesses, cutting-edge talent, for the next digital two-way network, data and other new businesses, to strengthen the ability to undertake new maintenance tasks technology training and business learning.
4, strengthen the management of operation and maintenance documents to improve the quality of maintenance. Do a good job each month must be timely and carefully reported to the various types of reports.
5, with the further expansion of the urban network, the transportation problem is not much constraints on the rapid response mechanism of the Department of Operations and Maintenance.
Fourth, 20 ** work plan
1, continue to grasp the network maintenance quality management and technology maintenance level, improve the quality of network operation
2, continue to grasp, grasp the province of one or two trunk line inspection work.
3, actively cooperate with the preparation of the start of construction and other work tasks of the metropolitan area network, local transmission network, urban pipelines and township network construction services.
4, according to the plan to do a good job in the network of new, cell new project and construction and completion and acceptance of the work.
5, the implementation of the Department of Operations and Maintenance of the management system, a clear target management, rationalize the workflow, improve work efficiency, enhance the level of service.
6, improve the production safety system, improve production safety.
Operation and Maintenance Engineer Work Summary Selected Four
In this month's work, the operation and maintenance services are normal, and all computer equipment is in good condition. Ensure the quality of service, improve the satisfaction of the staff of all sections of the IT operation and maintenance of this month. Take responsibility for the work, work hard, comply with the law, obey the management, reflect the self-worth, to provide better service for ****. The following is a summary analysis and situation description of all failures in June.
1, IT operations and maintenance services *** 49 times
This month's IT operations and maintenance services, the statistics are as follows:
Office system failure: 6 times, attendance: 2 times, printer / copier: 9 times, computer failure: 9 times, the CPS data: 8 times, other failures: 15 times.
2, maintenance and supplies
(The above does not include copier supplies and consumables)
May add print supplies 6 times the total cost of: 2660 yuan May hardware maintenance 2 times the total cost of: 3130 yuan June add print supplies 1 time the total cost of 180 yuan
3, IT operation and maintenance services described and illustrated
I. Inventory of computer assets, rational allocation of computer resources
Combined with the inventory of computer assets made in May, the age of the computer has been expired on the books for scrapping. As June is renewed, the need to inventory all computer equipment in the unit, and categorize the equipment which is under warranty, or out of warranty. *** Inventory of computer mainframes: 125 units, monitors: 141 units, laptops: 61 units, printers: 55 units. Of these, 142 are under warranty and 252 are out of warranty. In April, the unit into the new procurement of 30 sets of computers (Tsinghua Tongfang), 5 printers (OKI820B black and white). In order to ensure that all sections of the daily office and ****** needs, the ****** section to add a new printer 5 units, currently in good condition. Inventory in this year's end-of-life has come to the computer *** there are 38 units, the later will be replaced without affecting the use of the user.
Second, ****** security equipment to increase
Before receiving this task, fortunately, before there have been some monitoring project-related technical knowledge. In order to increase the need for monitoring field visits to the current security system equipment, as well as line alignment piping. Specific difficulty lies in the wiring, other technical aspects of the basic solution, in this regard, nothing too technical as long as a little contact with the basic understand. The ceiling is higher from the ground, and the ceiling maintenance channel is narrower to implement the more difficult, by its engineering department to complete. In terms of technology, understanding that the clarity of the camera is determined by the number of lines, **** purchased three 600-line camera, which is currently the mainstream use. In order to reduce the burden of wiring engineers, the use of a centralized power supply, that is, all the cameras are in the same power supply above the power supply 12 V. That is, in the wiring does not need to pull another wire from other places to connect the socket. Because all the floors of the power supply is to use the centralized power supply aspect, the power supply in the floor of a certain place. It is not the camera that determines the quality of the recording, but the VCR. VCRs have several recording modes. Respectively: cif, 2cif, dcif, D1, and also higher. Currently ****** security equipment has four, the video quality of all CIF, the resolution of 352 * 288, the number of days to save about 48 days, one of them is about 18 days.
Third, the copier, printer consumables maintenance
June printer consumables to add powder volume of 1, copier replacement toner *** have 5 times. Printer: overall performance is stable, the whole month to failure is basically zero. Copier: responsible for the maintenance of the company every two weeks door to door maintenance, parts of the copier parts to clean up, which check a section, the hearing section of the copier need to replace parts. Inspection of a section due to the aging of the drum core copying effect of marks, affecting the printing effect must be replaced, the total cost of 840 yuan, the current printing effect is good. Two parts of the copier in the Trial Division were damaged, identified by the maintenance company as man-made damages, and the side panel may have been closed too hard when the jam was removed, resulting in the breakage of the thermal drum hooks and the double-sided guide plate, which must be replaced. This part needs to be ordered by the manufacturer, after two weeks to reload the use of the total cost of: 2,290 yuan. Follow-up will be regularly check is the copier status to ensure that it plays its maximum performance. Fourth, attendance
Attendance this work is an important learning opportunity, every time I received the day before the task of attendance I will check once all the tools are normal. Once in Shijing's attendance, the enterprise is an e-commerce enterprise, the enterprise employees should have more than 100 people, in the financial department has more than one set of system management software operation, like a factory's entire production line. Pre-sales, after-sales, shipping, returns management. In the system to query the data has more than 5 million, single export a data table cost more than 30 minutes, so the server behind the large amount of data support is not simple, there are seven servers in the server room, four of which are linux systems. Here I realized that my knowledge is not enough, I have little contact with linux system, I have forgotten some commands, and it was already the end of the day, the administrator was not present, finally I finished the job only at 8 o'clock. The work is hard, but it's very rewarding, and I've gained a lot of insight, and I've also found that I'm not enough, and I'll continue to work hard to learn, and in addition to improving my skills, I'll also strengthen my communication skills.
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