IntroductionWith the development of society, more and more hospitals are strengthening the construction of smart hospitals, which can not only help the public faster access to health care, but also better improve the appointment system, reduce unnecessary personnel in hospitals, and promote the integration of online and offline new model of health care services, which is also a new proposition put forward by the National Health Planning Commission.

Speeding up the establishment and improvement of the appointment system:

1, hospitals above the second level should universally establish an appointment system, providing outpatient time-slot appointments, inpatient appointments and elective surgery appointments, with time-slot appointments accurate to 30 minutes. Hospitals carrying out day surgery should provide day surgery appointments.

2, tertiary hospitals should also provide centralized examination and test appointments, outpatient treatment appointment services. The hospitals should continuously optimize the process of booking appointments for treatment, avoiding outpatient second appointments that lead to repeated queues, and shortening the waiting time in the hospital after booking. Strengthen the management of outpatient number source, promote real-name booking, and promote technological upgrading to avoid "network reverse number" situation. Conditional medical institutions should explore the provision of parking and other extended services such as appointment.

3, encourage hospitals above the second level to establish outpatient and inpatient patient service centers, integrating the various functions of patient services, providing patients with one-stop booking, triage, billing, follow-up and other services, and gradually establish online patient service centers.

Innovation and improvement of intelligent hospital system:

Summarize the practice of hospital information construction, establish the "trinity" of medical treatment, service and management of the intelligent hospital system, and further play the important role of information technology in the construction and management of modern hospitals, and continuously improve the level of modernization of hospital governance. Continuously improve the level of modernization of hospital governance, the formation of online and offline integration of modern hospital services and management mode, to provide patients with higher quality, more efficient, safer and more considerate medical services.

1, with the "intelligent service" construction as the starting point, to further enhance the patient experience. In response to the actual medical needs of patients, to promote the deep integration of information technology and medical services, to provide patients with a full range of pre-diagnosis, diagnosis, diagnosis of the whole process, personalized, intelligent services.

2, "electronic medical records" as the core, to further strengthen the information technology foundation of intelligent medical care. Further promote the electronic medical record as the core of the hospital's information technology construction, and comprehensively enhance the degree of wisdom of clinical diagnosis and treatment.

3, "intelligent management" construction as a means to further enhance the level of hospital management refinement. The use of the Internet, the Internet of Things and other information technology, to achieve the hospital's internal information systems interoperability, real-time supervision. The establishment of diagnosis and treatment information database, for medical quality control, medical technology management, diagnosis and treatment behavior standardization, rational use of medication assessment, service process optimization, service efficiency improvement, medical resource management, etc. to provide big data support.

Vigorously promoting the development of Internet diagnosis and treatment and Internet hospitals:

Speeding up the establishment of a regulatory platform for Internet medical services, prioritizing the construction of platforms with regulatory and service functions, and speeding up access to Internet diagnosis and treatment and Internet hospitals in accordance with laws and regulations, so as to promote the healthy, rapid, and high-quality development of Internet diagnosis and treatment services and Internet hospitals. Development of Internet diagnosis and treatment services and Internet hospitals. It is necessary to further improve the construction of the telemedicine system, improve the utilization rate of telemedicine services, promote the normalization of telemedicine services, and give full play to the positive role of telemedicine services in sinking medical resources and facilitating the public's access to medical care in the vicinity.

Hospitals should further build and improve hospital Internet platforms, give full play to the advantages of Internet diagnosis and treatment and Internet hospitals in terms of efficiency, convenience and personalization, open up online and offline services, carry out follow-up consultations for some common and chronic diseases online, and actively join hands with social forces to carry out services such as drug distribution, so as to continuously enrich the connotation of online services, meet the people's demand for medical treatment, ease the pressure of offline diagnosis and treatment and provide a platform for epidemic prevention and control and improve people's access to medical services. It has created favorable conditions for the prevention and control of epidemics and the improvement of the people's experience in medical treatment.

Requirements:

1, strengthen organizational leadership.

2, adhere to the safety bottom line.

3, do a good job summarizing publicity.

New Crown pneumonia epidemic during the construction of smart hospitals and Internet hospitals, appointment diagnosis and treatment and other improvements in medical services results in response to the epidemic, to meet the needs of the people for medical care and other aspects of a positive role. In order to continue to consolidate the results of the epidemic prevention and control and improve medical services, accelerate the integration of online and offline new models of medical services, and constantly enhance the people's sense of access to health care, is now on the further establishment of a perfect appointment system, strengthen the construction of smart hospitals and so on.