First of all, the claims of insurance products can be guaranteed under the supervision of the CBRC, and an important factor to distinguish whether insurance products are worth choosing is whether the claims process is concise and whether the claims efficiency is efficient. Driven by technological innovation, insurance and technology are also developing together. New technologies such as big data, blockchain and artificial intelligence are gradually changing the ecology of the insurance industry and deeply infiltrating into insurance business processes and various scenarios. Among them, Kunlun health insurance can be said to be the most adequate and comprehensive access to intelligent systems.

Kunlun Health Insurance adopts scientific and technological means to build an intelligent platform. By strengthening the business application of mobile technology, intelligent technology and big data, we can realize the online and electronic operation of the whole process, accelerate the digital transformation of operation, reshape the all-round intelligent operation mode, realize the "zero contact" policy service and improve the efficiency of business handling.

On the underwriting side, Kunlun Health Insurance has achieved intelligent double recording. Realize border inspection, intelligent voice broadcast, intelligent quality inspection and other functions, and effectively improve the insurance service experience.

At the underwriting end, Kunlun Health Insurance intelligently upgraded the whole process, automatically recognized images, simplified questionnaires, shaped underwriting temperature, and improved service quality and efficiency. In particular, the automatic identification of customer data images and the professional intelligence of underwriting evaluation have been realized, which greatly shortens the duration of underwriting and can draw underwriting conclusions in 3 minutes at the earliest.

At the same time, Kunlun Health Insurance has realized "e-compensation" on the claim end, that is, simplifying the claim processing process, applying OCR image recognition technology, automatically claiming small cases and automatically paying small cases.

In the application of artificial intelligence in the insurance industry, intelligent customer service is the most widely used by insurance companies, and Kunlun Health has comprehensively introduced intelligent services to replace manual services. The robot is online 7×24 hours, and customers can enjoy self-service anytime and anywhere. It effectively avoids the queuing dilemma of manual service and realizes the second-level service efficiency of online service.