2, 2021May 3 1 day, Hohhot officially opened 12393 medical security convenience service hotline, which is dedicated to providing medical insurance services and solving people's medical insurance problems. Insured persons can get consulting services by calling the "12393" or "12345" government service hotline. In order to better meet the consultation needs of the insured for medical insurance policies and business handling, the state has started to build the 12393 national medical insurance medical service hotline. In accordance with the work arrangements of the state and the autonomous region, Hohhot actively participated in and made rapid progress, and built a "connecting bridge" between the medical insurance department and the masses. People can call the service hotline 12393 to easily handle medical insurance policy consultation, business inquiry and other services.

3. Hohhot Medical Security Bureau released a message on September 3rd. On August 20th, Hohhot Medical Security Bureau officially launched the omni-channel intelligent customer service system of the medical security convenience service hotline "12393", aiming at promoting the integration of Internet, big data, artificial intelligence and medical insurance informatization, realizing the innovative breakthrough of medical insurance consulting service and handling affairs, and opening up the "last mile" of serving the insured people. The hotline provides 7*24 hours service, and the robot customer service provides services after non-working hours to achieve uninterrupted service. The opening of the hotline will further smooth the communication channels between the masses and the medical insurance department and make medical insurance services more beneficial to the people.

About Hohhot

Hohhot, commonly known as Hohhot, formerly known as Guisui, is the capital of Inner Mongolia Autonomous Region, located in the middle of Inner Mongolia Autonomous Region. Located at110 46 ′-110 ′, and 40 51′-418 ′ north latitude, it is the politics of the whole region. The terrain gradually slopes from northeast to southwest. Hohhot belongs to the mid-temperate continental monsoon climate, with obvious climate changes in four seasons and great differences. The total area of Hohhot is 17200 square kilometers, of which the built-up area is 260 square kilometers. It now governs 4 districts and 4 counties 1 Banner 1 National Economic and Technological Development Zone. Hohhot is rich in tourism resources, with grasslands in the north and the Yellow River in the south. It has a long history and splendid culture, and is one of the birthplaces of Chinese civilization. It is the frontier of the intersection and integration of grassland culture and Yellow River culture, nomadic civilization and farming civilization. Hohhot is also a transit station on Camel Road of Silk Tea and a place where temple culture prevails.