On December 19, the "2021 Zhongguancun Digital Economy Industry Alliance Member Congress and Huawei Beijing City Summit" was successfully held. Focusing on the theme of "Integration and Innovation, Digital Intelligence for the Future," the summit invited industrial elites and academic leaders from all walks of life to discuss the digital transformation of various industries such as automotive, finance, healthcare, education, and so on. During the summit, at the summit forum of "leading the automobile intelligent era", Sunshine Travel CTO Sun Hongjing delivered a keynote speech of "the development trend of intelligent travel and innovation practice", and said that information technology makes travel more convenient and safer, and enterprises should continue to explore the new application of information technology in the travel industry.
Sun Hongjing, CTO of Sunshine Travel
Clothing, food, housing and transportation, travel has always occupied an important position in people's daily life. Looking back at the development of the travel industry, the biggest change has occurred in these nearly ten years since the birth of the net car, from the beginning of the net car war in 2012 by a net car brand to the emergence of more net car platforms such as Sunshine Travel, T3 Travel, and Shouqi Jiaoqi in 2018. Behind this change is the application of information technology. In this regard, Sun Hongjing said that information technology makes traveling more convenient and safer; at the same time, with the deep application of information technology, traveling will no longer be a simple business model issue, but an economic issue related to the national economy and people's livelihood.
In fact, the net car as the travel industry's emerging force, since its birth has been relying on digital and intelligent technology for business innovation. Comparing the business practice since the development of the net car industry, Sun Hongjing believes that the main one-stop travel platform in the past can not simultaneously meet the demand, service and elements of the three major markets required for the scenario-based services, the entire industrial chain if you want to run a benign operation, the need for more openness, more cooperation in order to achieve the industry **** win. Sunshine Travel's current operating model is the latter, which is on the demand side of the market, through cooperation with major traffic aggregation platforms to provide capacity-side services to meet passenger demand.
Sun Hongjing further introduced the innovative practice of sunshine travel in the capacity side, namely "one engine, two systems and three systems". Specifically, Sunny Travel has created a core engine, including a traffic aggregation engine and a capacity scheduling engine, which can reaggregate the traffic of various platforms and distribute it to drivers. Relying on three systems such as intelligent customer service, intelligent learning and intelligent operation, Sunshine Travel has built two sets of systems, including driver management system and safety and risk control system, to help realize the intelligent management of drivers' independent learning and enhancement of service level. Among them, Sun Hongjing especially pointed out that the intelligent customer service system of Sunny Travel is exploring with Huawei Cloud how to improve the service level and reduce the complaint rate with the help of voice recognition and other AI technologies.
In addition, Sun Hongjing also shared his thoughts on intelligent travel, emphasizing the need to continue to explore new applications of information technology in the travel industry. Huawei Cloud, as a leading cloud service vendor in China, has accumulated rich on-the-ground practical experience and advanced technologies and products in the face of the automotive industry. For mobile travel service scenarios, Huawei Cloud provides a car networking platform, mobile travel services, autonomous driving and other capabilities to help car companies use their cars.
The wave of technology is rushing forward, and the online car rental industry is also leveraging information technology such as cloud computing, AI, and big data to continue digitalization and intelligent upgrading. Huawei Cloud will also continue to plough into the automotive industry, taking advantage of its own successful experience in digital transformation and practical knowledge, and helping travel companies with digital transformation and upgrading, and business innovation and development, with advanced technologies and solutions for all business scenarios.