What we call the old staff is mainly reflected in two aspects: the first is the qualification of the old. The so-called qualification old, does not mean how old, but refers to these employees in the enterprise in the relatively long years of service, is a member of the early stage of the enterprise business, they and the development of the enterprise has a deep origin, the development of the enterprise and the corporate culture of a better understanding. The second aspect is that their attitude is relatively old and not easy to manage, they all hold an old-fashioned attitude, in the face of corporate change to make a kind of disapproval of the attitude, and set up all sorts of obstacles, unwilling to change the original habits. As these people are either founding fathers or royal relatives, their position in the enterprise is quite important. Their attitude directly determines the future development of the enterprise. How to guide them is also a difficult problem for enterprises. As for those who perform well in the old staff is not the category we want to explore today.
First of all, I think this phenomenon is related to the original business philosophy and way of doing business. We all know that the early thinking of enterprises and employees that enterprises and employees are each other's tools to make money, the enterprise in order to survive and exist, employees to survive and work. This creates the emergence of short-term behavior of enterprises and employees. And when the current market needs enterprises and employees to form a strategic partnership, both sides began to diverge, have produced a sense of mistrust. Enterprises complained that employees are not loyal, and employees complained that the enterprise is too stingy, so employees began to slacken off, or with the business philosophy of the enterprise between the conflict. I think this is the first reason why employees think old. It is based on the above kind of business philosophy, the enterprise did not even think about how to plan the future of the enterprise and employees. When the market needs companies to plan consciously, to effectively guide the employees of the enterprise, to create a **** good team only to find that the employees simply do not have long-term planning, the enterprise does not attach importance to the career planning of employees
, and employees do not know how to plan. When the enterprise development to a certain stage of the old staff encountered the ceiling can not move forward. At this time, the enterprise began to complain that the staff did not have the ability to perform, not they do not perform, but they simply do not have the concept of implementation and skills. Concepts have been in the process of enterprise development, implanted in the brain of the staff, now let them change a habit, change a brain, how easy it is. Western enterprises, after hundreds of years of development has been a perfect business mechanism, they are always the first planning, conscious of the enterprise and the staff of the future planning, and then in the implementation of the process of strict control in accordance with the plan, and finally according to the implementation of the status of the review and adjustment of the enterprise's planning, and China's early development of the enterprise, its business model is to do, and then improve; Western enterprises are in the process of continuous adjustment and improvement of the enterprise's business model is to do, and then improve; Western enterprises are in the process of continuous adjustment and improvement of the enterprise's business model is to do, and then improve. enterprises are constantly adjusting and controlling the implementation process to ensure that it is in line with the development plan of the enterprise, while our domestic enterprises are constantly adjusting their plans in order to adapt to the reality of the situation. As a company should first review itself.
Secondly, it has something to do with the whole education system of our country, the systematic vocational education should include the education on the knowledge of vocational ethics, career and other aspects as well as the education on the vocational skills, and as we all know, we are actually lagging behind in the vocational education. By the time we all feel that this is very important, a band of people's concepts has been formed and solidified, and Chinese people always think: If the old man fought for the kingdom, the old man should be the one to do it. Even if I am the least capable, I came up, will not, and do not want to go down, when the new generation came out, given most of the blow, rather than foster. This has become a workplace survival instinct, even if his ability is poor, but also to give a consultant to him to do. Can not reflect the characteristics of the market economy of the competent and the mediocre. The country's education system needs to keep pace with the times, in line with the characteristics of economic development in this era, this is the second point in my opinion.
Once again, the oversupply of manpower in the market in the past two years has made these old employees lose something called a sense of crisis. As we all know, only when people have a sense of crisis will they go on making continuous efforts to learn and improve themselves, while the market fails to give these old employees a sense of crisis.
First: when dealing with things, we should start from the market's point of view, from the objective facts, do not target individuals. We all like to follow the so-called management set to do. All is what I thought, will run into what they thought the resistance. Because, they will answer you a sentence: we have been doing this for more than ten years, and there has not been any situation, you kid, you come, this is not, that is not? How old are you? It turns out that we do some of the things they will not go to understand and support, you in the implementation of your own ideas, in fact, is indirectly denied their past achievements! You can't convince them with your point of view, even if you think it's reasonable. I let the customer speak, I let the market speak, the market says you can't, you just can't, the market says you're behind, you're just behind. Every time a customer comes over, grab them and let them talk about their point of view, their requirements. Then, call the old staff to listen. They realize that all of us guys are sitting on the fence! This is how it should be done! And they'll say: you didn't come up with this solution, our client came up with it. We'll say in our hearts: as long as you guys, know this is how it should be done, who cares who said it? Who cares who gets the credit? So, sometimes do not deliberately let them to recognize your approach. In fact, it is in the process of such constant collision, they have gradually accepted your point of view. Therefore, we must remember, do not use your ideas, or what you think things to convince them, should start from the objective facts.
Secondly, we need to set up an image in front of them that says, "I'm going to do it. I often hear employees say: this problem has existed for years, you can solve it? This problem or this thing can't be done, that's it 。。。。。! Therefore, we must change their thinking is: as long as the heart to do, as long as everyone *** with efforts will not change! Why did the Shang Yang change the law before the tree a wood in the square, give an incredible price for others to carry? In fact, it is to let everyone believe: I said today will be honored, I want to solve things, there is no run away! So, I think this point is also very important.
Third, they must be confident, confident in order to guide them, and not be misled by them. I found a lot of managers, it is very easy to be misled by these old employees, as a manager, you must be convinced that you can change them, can be reasonable to solve the problem, be misled by their negative emotions, or sometimes by their provocations mislead, must maintain a clear head. Provocations are definitely encountered, when you get agitated, they are waiting to see the joke, don't do that because by this time, you are hypnotized, dominated and subjected to be placed in their head! So don't be misled, always believe in yourself!
Fourth, make good use of communication skills
. First of all, we need to learn how to communicate with actions. The way of communication I believe that we have learned a lot, but that are through the language in communication, and in such a group, we have to learn to communicate with action. Verbal expression is their weak point, they will deliberately avoid, even if he has nothing to say in person, but also just the mouth is not convinced. They may also say: you say it so well, come and do it to try? Entering their trap again! So, be sure to incorporate your communication into your behavior. In your daily life, when they need assistance, take the initiative to extend your hands, when they encounter difficulties, take the initiative to reach out, with your behavior to prove that you are always concerned about them! In this way, they will slowly accept you from the inside. Second is the choice of communication channels, do not always think of the office to communicate because, that will only make them uncomfortable. Third, is never omit a sentence, the say thank you, must say, the say sorry must say, who let them is the old staff it? We should respect them from the bottom of our hearts, rather than respecting them on the surface and complaining about them on the inside.
Fifth, it is to break the deadlock and introduce new people. If none of these approaches work, then we have to divide them and break them individually. If you can't fit in, you have to capitalize on the contradictions. Too many contradictions in the enterprise is not good, but there is no contradiction is more terrible, contradiction is often the impetus to move forward. Many of our decisions tend to be swayed by the patriarchs, if there are emerging personnel into their thinking with you, you can introduce to let everyone to *** with the discussion, let them argue, and you to mediate. I remember I once read the Han Wu Emperor has such a plot, is that, Han Wu Emperor just started is always by the Queen Dowager's old ministers of the opinion of the sway, their own opinions by their discussion of all are overthrown, they often open the meeting is called the court discussion (that is, a standing committee like), he in order to break the deadlock, he will be discussing the issue of the way to change the court discussion, so that the newcomers have come out to express their views, so that those old ministers who were idle at home also came out to express their opinions, so as to disrupt the situation, and in the end, when the discussion was almost over, it was finalized. So, sometimes, we have to learn to navigate contradictions.
Sixth, that is, we must win the support of the top leaders, because each of these old employees is a top, what is meant by top? It is these old employees because many of them are employees at the beginning of the business, and the boss will have a lot of opportunities to talk, pass the information channel is also a lot, they are the top of the sky! The ground is the system of their mass base is relatively strong. Therefore, we must win the support of senior management, without their support, immediately dangerous.
Seventh, to set up a typical, reward and punishment, when an employee to do things right, should be the first time to encourage and recognize him, and when an employee to take the lead out of the wind, then, must be given a severe punishment. Through this method to change their camp, let them internal strife, after the collision, your supporters are bound to increase.
Eighth, is to strengthen the guidance and training, so that they go to broaden their horizons, through the above approach to gradually go into the institutionalization of the scope of their management.
Ninth, the establishment of a good employing mechanism, the formation of a steady stream of enterprises blood system, to let them produce a sense of crisis.