With the deepening of digital upgrading, business growth, enterprise IT systems are becoming increasingly complex, a myriad of network equipment, servers, middleware, and business systems microservices, etc., so that IT operations and maintenance personnel are difficult to cope with, even if they work overtime to maintain, deploy, and manage also Even if they work overtime to maintain, deploy, and manage the system, the business is often interrupted due to one failure or another, which seriously affects the normal operation of the business.
At the same time, market competition is becoming more and more intense, and business iteration needs to be accelerated in order to seize market opportunities, especially in the Internet industry. The speed of product marketization or iteration has become a critical condition for product success, and how to better support the rapid iteration of business has become another pressure on operations and maintenance personnel. Obviously, the manual way of operation and maintenance is unsustainable, so the domestic operation and maintenance industry began to seek automation.
Working to do a good job must be the first tool. With the development of technology and the emergence of automated O&M tools, including event monitoring and alerting, automated deployment, automated scheduling, and self-service diagnostics, it is possible to improve the efficiency of O&M.
2, the birth of cloud computing and large-scale popularity, brought the object of operation and maintenance, operation and maintenance tools and even skills changes, DevOps trend attracted attention
Generally, many companies will be the operation and maintenance department's work is divided into two tiers: one is infrastructure operation and maintenance, mainly for the management of enterprise IT infrastructure, including servers, switches, networks and other physical resources Monitoring, alarms, maintenance on the line, etc.; Second, application operations and maintenance, mainly for enterprise-specific business operations and maintenance, including certain business applications on-line off-line, release deployment and expansion and contraction.
From the business dimension, the efficiency of application operation and maintenance can more directly accelerate the efficiency of business iteration and growth rate; basic operation and maintenance is the root, self-built data center enterprises, the main work of its operation and maintenance focus on infrastructure.
Cloud computing is characterized by "software (or service) defines everything", and cloud vendors basically take over the maintenance and virtualization of the underlying infrastructure. After the cloud, the main object of enterprise operation and maintenance from the hardware (servers, etc.), shifted to the service-oriented API operation and maintenance, including host operation and maintenance and application operation and maintenance, and advocate the automation of the deployment of the pipeline and continuous delivery of DevOps more and more attention.
3, artificial intelligence and the rise of big data
In recent years, the operation and maintenance of the concept of fashion is not only DevOps, there are a variety of DataOps and AIOps. these are reflected in the field of operation and maintenance of the demand for intelligent, data-based operations.
Intelligence is actually a higher pursuit of automation, which can further free up Ops staff time. Artificial Intelligence boom rolled into all the realization of the field capable of automation, the field of operations and maintenance is no exception, which is bound to be one of the important direction of force. However, in most enterprises have not yet fully realized large-scale automation, or even the initial code, intelligent O&M is actually a bit far away.