12381 is the telecom service complaint hotline and the network bad and spam reporting hotline.

On September 9, 2020, the Ministry of Industry and Information Technology (MIIT) announced that it would integrate the telecom service complaint hotline and the network bad and spam reporting hotline into the MIIT's public ****service telephone platform 12381 hotline. 12381 system and communication platform as the basis, through the integration of 12381, 12300, 12321 three government hotlines, to achieve "one external", synchronized on-line 7 × 24 hours intelligent online consulting services.

Role of 12381

12381 can be based on the public security organs to provide the number of the case, the use of big data, artificial intelligence and other technologies to automatically analyze the discovery of potentially victimized users, and through the 12381 text message port the first time to the user to send early warning text messages.

12381 can also prompt the user may face "loans", "brush single rebate", "posing as public prosecutors and lawyers", "kill pigs The system does not associate the user's personal information and is not designed to be used by the user. The system is not associated with the user's personal information and is deployed with anti-attack, anti-leakage, anti-stealing and other means of protection.

Reference: Baidu Encyclopedia-12381