In recent years, with the continued rapid development of Internet technology, the concept of "cloud" is more and more by all walks of life now pay attention to, and is the current market potential of a huge piece of the field, and with the momentum of rapid penetration into the various industries, especially the Internet industry.

Broadly speaking, the cloud office refers to the government and enterprises will be completely based on cloud computing technology, so as to achieve three goals: first, reduce office costs; second, improve office efficiency; third, low-carbon emission reduction. Cloud office in a narrow sense refers to the "customer relationship management" as the center, for the government and enterprises to provide customer information editing, storage, collaboration, communication, mobile office, workflow and other cloud SaaS services.

The principle of online CRM in the cloud era is to run the traditional CRM office software in the form of a mobile client or smart client in the web browser, so as to achieve the purpose of lightweight.

Mobile, big data and cloud computing have made enterprise mobile office a reality. Cloud CRM office is a very good enterprise management office model, on the one hand, we no longer have to endure the constraints of time and space, on the other hand, the cloud office is simple to deploy, maintenance is very easy to obtain more and more enterprises in favor.