CB product sales manager duties:\x0d\ (a) service management. Strictly in accordance with the provisions of the "China Construction Bank Service Work Rules" and "China Construction Bank Lobby Manager Service Work Implementation Plan", to assist the head of the branch to manage and supervise the quality service of the branch, and timely correction of violations of standardized service standards. \x0d\ (ii) Welcome customers. Enthusiastically and civilly usher customers in and out of the outlets. From the time the customers enter the door, the lobby manager should take the initiative to greet the customers, inquire about the needs of the customers, and guide the customers accordingly in their business. \x0d\ (iii) Business Consultation. Warmly, sincerely, patiently and accurately answer customers' business inquiries. \x0d\ (iv) Differential Service. Identify high and low end customers, provide VIP service for high quality customers and basic service for general customers. \x0d\ (V) Product Promotion. According to the needs of customers, active and objective to the customer to promote, marketing the Bank's advanced, convenient, fast financial products and transaction methods and methods, as a good financial adviser. \x0d\ (F) low-counter services. Conditional business outlets based on individual customers to provide the relevant supporting information for individual customers to handle the freezing, unfreezing and lost, unlisted and other non-cash business. \x0d\ (vii) Collecting information. Utilizing the lobby service position, collect market information and customer information extensively, fully explore key customer resources, record key customer service information, and establish long-term and stable relationships with key customers in an appropriate manner. \x0d\ (viii) Mediation of disputes. Quickly and properly deal with critical comments from customers, avoid direct disputes between customers and tellers, resolve conflicts, and reduce customer complaints. Promptly respond to the results of customer comments and valid complaints within a specified period of time. \x0d\ (ix) Maintaining order. Maintain a clean and hygienic environment; be responsible for the neat placement and maintenance of signs, rate cards, publicity boards, notice boards, machines, opinion books, promotional materials, and convenient facilities; maintain normal business order, remind customers to observe the "one-meter line", and according to the phenomenon of customer queuing at the counter, provide guidance in a timely manner, so as to reduce the waiting time of customers; Pay close attention to the dynamics of the business premises, find abnormalities and report them in a timely manner, to maintain the bank and the customer's capital and personal safety. \x0d\ (x) work requirements. Lobby managers must stand to receive customers (can sit down and talk business with customers), to do eye, mouth, hands, legs, shuttle service between customers; to record a good work log (fulfillment of basic duties) and customer resources information book (key customer situation); leave for any reason, the banks should be arranged for competent personnel to fill in, and shall not be empty duty. \x0d\ (xi) Regular reports. Regularly summarize and analyze market information, customer information, customer needs and customer opinions on product marketing and quality service of the branch, put forward suggestions for improvement, and report in writing once a month to the head of the bank in charge and the person in charge of the branch \x0d\ . (In case of major problems report at any time) The problems reflected by the lobby manager, the bank leader and the person in charge of the branch should study in a timely manner and take targeted measures to solve them. Basically, it is to triage customers for business, answer business inquiries, guide customers to fill out forms for business, and assist account managers in recommending some financial products.