The Regulations on the Protection of Personal Information of Telecommunication and Internet Users, which came into effect on September, 20 13, proposes that telecommunication operators and Internet information service providers should stop collecting and using users' personal information after users stop using telecommunication services or Internet information services, and provide users with the service of canceling numbers or accounts. 2065438+200810.5, the Ministry of Industry and Information Technology said on the Chinese government website that it is difficult to cancel personal accounts of network platforms and mobile apps. Telecom operators and Internet information service providers should strictly abide by the requirements of national laws and regulations and provide users with services to cancel their accounts after users stop using services. Account risk Because the account data is still on the APP platform, there are some risks in discarding it. Many apps are bound with personal sensitive information such as the user's mobile phone number and ID number, and some apps with payment services are also bound with bank cards. Once this information is leaked, the consequences are unimaginable. The Ministry of Industry and Information Technology issued the Regulations on Registration of Telephone Users' Real Identity Information. From September 20 1 30/day, users need to provide valid certificates to register their identity information when they go through the procedures of accessing the network such as fixed telephone, mobile phone and wireless network card. This is another breakthrough in the policy of real-name registration system in the past three years, and it is also a milestone to further standardize the telecommunications market and maintain the security of network information. In addition, the regulations issued by the Ministry of Industry and Information Technology clarify the punishment measures. If a user refuses to produce a valid certificate, refuses to provide the identity information recorded in the certificate, fraudulently uses another person's certificate or uses a forged or altered certificate, the communication operator shall not go through the network access formalities for him. If the communication operator violates this regulation, he will also be fined 1 10,000 yuan to 30,000 yuan. In other words, if citizens do not register their real names when purchasing a new mobile phone number, they will not be able to activate the number and enjoy communication services. The insiders believe that the real-name registration system of mobile phone number is the key to the real-name registration of network information, which is helpful to promote the construction of social credit system, safeguard customers' rights and interests, promote the healthy development of telecom industry, and is of great significance to curb spam messages and telecom fraud. If you want to cancel a live APP account, you need to submit several materials such as ID card, hand-held ID card photo, account ID, and mobile phone number attribution. If you want to cancel a social APP account, you need to open six or seven hidden pages and find the logout button under the guidance of a special "Raiders". I want to cancel a bicycle APP account, but I find that the balance cannot be refunded. Before uninstalling, I have to call the customer service to "ask for instructions" ... It is an indisputable fact that it is easy to cancel the registration of the APP account when the mobile application becomes a necessity. Recently, the Social Investigation Center of China Youth Daily, in conjunction with related websites, conducted a questionnaire survey on more than 2,000 people. As a result, more than 70% of the respondents said that they had encountered difficulties in canceling the APP account; More than 60% of the respondents are worried that the difficulty of cancellation will lead to information theft and other problems. APP account registration is voluntary and cancellation is free. Technically, it's not difficult. Then, why do some apps set up various obstacles and do everything possible to cancel their accounts for users? In the final analysis, commercial interests are at work. On the one hand, the number of users is an important indicator for investors to measure the operation of APP. In order to support the scale, the APP naturally "retains" users who want to leave; On the other hand, for the platform, user traffic is the basis of big data analysis. Without users, all business models and business strategies are out of the question. References:
Baidu Encyclopedia-Account Cancellation Reference:
People's Network-You can't cancel a user's online account.