1. Read the loan contract carefully: first, carefully read the refund clause in the loan contract to understand under what circumstances you can be refunded, as well as apply for refund of the specific process and requirements. If you find that the platform rejects your reasonable application for a refund without a valid reason, you can take the appropriate legal channels to safeguard your rights and interests.
2. Communicate with the platform: Contact the online lending platform as early as possible, explain your situation and apply for a refund. If the platform refuses to refund the order and refuses to provide a reasonable explanation, you can ask them to provide relevant legal provisions to support their decision. At the same time, keep the records of exchanges during the communication process as evidence for subsequent defense of your rights.
3. Seek legal assistance: If you think the platform's refusal to refund is unreasonable, you can seek legal assistance. You can consult lawyers or relevant consumer rights organizations for professional help and advice. They can help you assess the reasonableness of the case and make legal complaints accordingly.
Finally, you are reminded to keep your personal identity and private information safe and avoid getting in touch with wrongdoers and scammers.