It is reported that the processing time of ICBC's personal business is different from its corporate business. The former is from 9: 00 a.m. to 9: 00 p.m./kloc-0: 00 p.m., and there is no rest at noon. The latter is from 9:00 am to noon 12:00, and from afternoon 13:00 to afternoon 17:00. Therefore, it is suggested that users can call ICBC customer service telephone number 95588 in advance to consult the working hours and business handling precautions of specific business outlets during abnormal working hours.

China Industrial and Commercial Bank works on legal holidays, and the bank will arrange employees to be on duty, but only for personal business, excluding business. It should be noted that the business hours of different outlets of ICBC may be different. Some outlets can handle personal business on Saturday and Sunday, and some outlets are closed on Saturday and Sunday.

Icbc's service concept

As one of the largest commercial banks in China, ICBC's business has long been more than simple deposits and loans. Its customer base has expanded from the initial individuals and small businesses to corporate customers in various industries and at all levels, and the types of financial products have become rich and complex accordingly. At the same time, with the development of mobile Internet, digital financial services are spreading to the public, which puts forward higher requirements for the quality and quantity of ICBC employees.

In such an increasingly diversified and diversified demand, ICBC needs to ensure 24-hour and 7-day service quality and customer experience, and create a good financial experience and service quality for customers. This means that although ICBC does not provide services to the outside world on non-working days, its employees still need to be on duty to some extent.